Veeam Backup & Support Services
Secure, reliable Veeam backup and recovery for businesses in Newcastle and the North East.
Protect critical servers, applications and endpoints with a fully managed Veeam backup and support service designed for SMBs in Newcastle and the North East. Veeam is an enterprise grade backup solution that we set up, monitor, and support, so you can focus on your business.
Our Valued Customers
Tailored Veeam Design
Immutable‑by‑design protection and automated malware scanning, tailored to your business.
Fully Managed
Everything is managed for you, so if anything happens, we handle it in the background, and only contact you if necessary
Built By Experts
Our team have proven expertise with Veeam support services, across a range of business sectors and sizes.
Security‑Hardened by Default
As well as installing your Veeam services, we also do hardening to ensure that systems are resilient and always protected.
Veeam Backup Services That Secure Your Critical Data
As part of our wider Managed IT Services, we provide a fully managed Veeam backup and replication service covering physical and virtual servers and endpoints. We monitor the Veeam platform and backup storage, act on alerts proactively, and help you recover fast in the event of a breach. You’ll receive clear monthly reporting and hardening to ensure it is secure as possible.
Many businesses have a lack of time, variable in‑house skills, and uncertainty about licensing or infrastructure choices. We remove those barriers by managing it all for you. We recommend the right licensing model, configure jobs correctly from day one, and harden the environment to reduce risk. This means that you get reliable backups, faster recoveries, and fewer surprises, without locking you into proprietary hardware.
How our Veeam Backup & Support service works
Discover & plan
We start by understanding your infrastructure, recovery priorities and constraints. Then we agree scope, retention, targets and licensing to suit you.
Deploy, harden & validate
We set up Veeam and required components, apply hardening measures, and run test backups and restores. You’ll also get a concise handover.
Monitor, support & report
Our monitoring flags issues straight to our support team. We manage daily success or failure, storage capacity, updates and renewals, and provide reports and restores.
Why Choose Trustack?
Customer‑first support
We’re proactive and responsive, keeping your backups healthy and your experience smooth and seamless.
Excellence Through Teamwork
Our specialists collaborate across backup, cloud and security to deliver consistent, high‑quality service and confident recoveries.
Trusted Innovation & Integrity
We recommend what’s right for your goals, validating changes and hardening configurations.
Trusted Expertise That Supports Your Growth
At Trustack we value our customers more than anything and have a strong focus on excellence and cultivating success.
As a North East based IT support company with national reach, we combine hands‑on support with enterprise‑grade expertise. This local vicinity plus national coverage means faster responses when you need them most and coverage across all your branches in the UK.
Veeam sits within our broader Backup and Recovery services, which offer a range of solutions to protect your business against ransomware and accidental deletion. These services complement our Veeam backup and support services and include Immutable Backups and Microsoft 365 Backups.
Hear From Our Customers
Unipres
Andrew Furness
Controller - Information Systems, Unipres UK Limited
“Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement at Unipres has grown from an initial implementation of VMware vSphere to VMware Horizon, Veaam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement specialist manufacturing IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.”
Collingwood Business Solutions
Michael Ward
IT Director, Collingwood Business Solutions Limited
“Trustack are a trusted partner who have worked with us for a number of years. They know our business and have in depth knowledge of our complex infrastructure whether that be security, networking, virtualisation or any other parts that play an integral role in our success as an IT service provider and Insurance distribution business. Trustack have been a major part of Collingwood’s success working with us to enable us to scale accordingly with innovative solutions and robust security”
Muckle LLP
Andrew Black
Director of IT, Muckle LLP
“We rely on Trustack to help us deliver innovative, cost-effective technology. Their extensive technical knowledge and legal industry experience means they always offer us reasoned, pragmatic advice.”
“Trustack always stay one step ahead when it comes to providing the latest products and services. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.”
Our Case Studies
FAQs
What is the difference between Veeam Backup as a Service (BaaS) and managing Veeam on-premise?
With BaaS, the provider designs, operates and monitors Veeam for you, covering configuration, alerting, updates and recovery assistance. Managing on‑premise puts daily operations, patching and troubleshooting on your team.
How do I know if a Veeam BaaS provider is secure and compliant?
They will have a range of documentation such as documented hardening standards and evidence of incident response processes. Many secure MSPs reference recognised frameworks (e.g., Cyber Essentials/ISO 27001) and provide data‑location transparency and audit logs.
Can I use Veeam Backup as a Service to protect my Microsoft 365 data?
Yes. We can protect Exchange Online, SharePoint, OneDrive and Teams using Veeam technology as part of our Microsoft 365 Backup offer.
What does the onboarding process look like for a new Veeam BaaS customer?
We run a concise onboarding covering discovery, licensing choice, resource checks, deployment of the Veeam management components and required software.
How does a managed service handle monitoring and reporting for my backups?
We have an automated system that flags problems and sends them directly to our support team. You’ll also receive straightforward reports outlining a range of information.
Is Veeam Backup as a Service suitable for small businesses?
Absolutely. It is flexible and you’re not tied to fixed, proprietary hardware. As your environment grows, and your requirements change, we can make updates accordingly, move the server and offer more backups easily. The pricing is also flexible as you can choose to have a rental on a monthly rolling basis.