Our vision is to build a sustainable and socially responsible organisation that is trusted by our staff, our customers and our vendors to provide outstanding customer service and innovative solutions.

Make it happen

We need to have a can-do attitude. We need to set expectations and be realistic with our colleagues and customers, but ultimately, we need to approach every challenge – and there are many – with a positive attitude. Being a customer-focused company, we need to ensure that we never over promise anything. We need to make things happen – success will not happen by itself and we are all responsible for this.

One team

We are a team. We cannot operate without each other. From Jackie making sure the building is clean, to our support team delivering first-class help and everything in-between, we all need each other to make the client at the centre of what we do. We need to communicate effectively as a team. We need to make sure that everyone is aware of what we are doing for the greater good of the client. We want to ensure the sales team is aware of any issues with a client and we need to make sure the technical team is aware of any pertinent commercial information. We need to operate as a team every single second of the day. The minute we stop operating as a team, we stop being effective.

Focussed on excellence

It is very easy to say we want to be the best, but we need to make sure we are acting like it, at all times. We have a lot of hungry competition and clients have high expectations. It’s a tough world out there! Being the best might be anything from making sure we are accurate in our grammar when communicating to a client, to delivering a project or making sure a quote is accurate. With everything we do we must make sure we are doing it to our best ability. We need to be the best.

Do the Right Thing

Doing the right thing is core to our values. This covers every aspect of what we do, from being commercially fair, to designing the right solution for the client. It’s all about doing the right thing. By doing the right thing, we will always remain customer-focused and, in turn, we’ll make it harder for our competitors to get a look in. We need to protect what we have, while growing sustainably and responsibly and by doing the right thing every time, we’ll achieve this.

Customer first

Customer First

We want the client to be at the centre of our thoughts ALWAYS. We never want a situation where a client is having to chase us for a quote, an update on a service ticket or an update on a project. We should always be focused on making sure our customer has the best possible experience when working with TruStack.

Corporate social responsibility

Doing the right thing is core to our values. This covers every aspect of what we do, from being commercially fair, to designing the right solution for the client. It’s all about doing the right thing. By doing the right thing, we will always remain customer-focused and, in turn, we’ll make it harder for our competitors to get a look in. We need to protect what we have, while growing sustainably and responsibly and by doing the right thing every time, we’ll achieve this.

At TruStack we believe in giving something back to the local community. This year instead of a national charity, we chose a local charity incredibly dear to some of our team members hearts.  Through various fundraising activities throughout the year, we will be raising money for the Tiny Lives Trust.

The Tiny Lives Trust is a registered charity that helps to care for premature and sick new-born babies and their families in the Newcastle Neonatal Service, based in Ward 35 of the Royal Victoria Infirmary in Newcastle. The fund aims to provide the highest quality of care on an ongoing basis and needs to raise at least £350,000 every year to support a range of facilities, staff, and equipment. For more information please visit http://www.tinylives.org.uk/

Finally we need to make sure that ALL our core values are met. They are all as equally important as each other and collectively they will give us stability and success. We ALL need to do this. We can’t have 90% of the team buying into these values – we all need to.

In addition to volunteering with the charity, colleagues will take part in fundraising activities such as bake sales, charity quiz nights and participate in organised sporting events such as The Great North Run. Keep an eye out through our news and events pages on any fundraising activities we will be organising!

Contact us

Request a consultation to discuss your business requirements. A member of the team will arrange a convenient time to discuss the right solution for your business.

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