SD-WAN Simple, Dynamic Networking
SD-WAN Simple, Dynamic Networking The pandemic has forced businesses to adapt to remote and hybrid working, putting pressure on IT teams. Those with agile networks and mobile working capabilities fared better, while others struggled to keep up. The situation remains fluid as businesses navigate the challenges of rapid change and business continuity. Make a positive move Organisations need to prioritize networking capabilities by adopting Software-Defined Wide Area Networking (SD-WAN) to improve agility, security, and performance for cloud applications while reducing costs. What does this mean for business? SD-WAN can replace MPLS, save costs, simplify management, and improve agility by directing traffic to the most suitable connectivity option for better application performance. SD-WAN technology allows for centralised control and quick adjustments to adapt to strategic or unforeseen changes, enhancing business agility. What’s wrong with traditional SD-WAN? Traditional WANs struggle with cloud services, causing delays and poor user experience. Backhauling traffic to a hub/data center for security can be costly and inefficient. Is SD-WAN the answer? SD-WAN is a secure, software-based networking approach that offers flexibility and control over connections between multiple sites, using various types of connectivity. SD-WAN solutions offer security and intrusion protection, allowing cloud traffic to flow directly from branches to the cloud for improved performance. Real-time monitoring helps identify and fix network issues quickly. Lake District National Park Authority – a real-world example Partnered with LDNPA to update network infrastructure across 12 offices in Lake District. Selected Cisco Meraki due to outdated equipment and security concerns. A flexible solution to fit your business SD-WAN, like Cisco Meraki, simplifies IT management by integrating hardware, software, and cloud services for secure and optimised connectivity, with the option for in-house or managed service. Happy, confident customers Cisco Meraki provided a reliable SD-WAN solution for LDNPA, meeting all requirements with efficient implementation and minimal downtime, creating a secure and scalable platform. Trust Trustack to get you future-ready At Trustack, we’ve put SD-WAN in place for many different customers, and we can offer the upfront expertise and ongoing support that creates an end-to-end solution for businesses small and large. If you’d like to understand what SD-WAN could do for your business, please get in touch with us. Get your business on the front foot
Lake District National Park: Meraki SD-WAN
CASE STUDY Lake District National Park Authority: Meraki SD-WAN Implementation Background The Lake District National Park Authority (LDNPA) has a head office and 12 remote sites spread over 900 square miles. When Trustack and Cisco Meraki engaged with them, they were using a mix of connectivity solutions – SDSL, ADSL, fibre to the premises and radio, plus VOIP and homeworkers on VPN. Challenge LDNPA had a traditional hub and spoke set up linking its sites, which gave a single point of failure. Ageing Cisco ASAs had reached the end of their useful life. There were limitations with the existing hardware as it was restricted to 10 nodes on many sites. The VPN routers also had limited functionality. Overall, the set up was complex and time-consuming to manage, and posed security risks. Solution To address these issues and, futureproof the LDNPA, we implemented Meraki SD-WAN. Smarter routing resolved the IP’s, ensured PCI compliance and improved malware detection. Meraki opened up unlimited node connections, removed dependence on fixed IP, ensured PCI compliance and improved malware detection. Implementation was efficient, with downtime for some sites as low as 10 minutes. Results Meraki SD-WAN has simplified the network, increased visibility and enhanced security. LDNPA can now manage the network remotely via the Meraki Portal. This has increased productivity as IT support personnel no longer have to spend a day travelling to remote sites. Meraki SD-WAN has enhanced communication between LDNPA’s 13 sites and improved user experience. “Trustack have continued to provide good advice and service since winning our SD-WAN tender three years ago, we would not hesitate to use them for future projects.” Frank Blackburn – ICT services manager, LDNPA Get your business on the front foot
Karbon Homes: Implementing an SD-WAN solution
CASE STUDY Karbon Homes: Implementing an SD-WAN solution Karbon Homes build, manage and look after affordable homes for people across the North. It gives them the strong foundations they need to crack on with life. Since 2017, Karbon Homes has focused on delivering on three strategic aims – to provide as many good quality homes as it can, to deliver excellent service to customers and to shape strong, sustainable places for communities. Background The Karbon Homes footprint covers the North East of England and Yorkshire, with almost 30,000 homes across diverse communities, all facing different opportunities and challenges. Karbon Homes always make the effort to understand its customers. Some customers just need an affordable home, or a way onto the property ladder. Others might need more – financial advice, community services, sheltered accommodation or even training that can lead to a new job. Whatever people need to feel more secure, confident and happy with where they’re at, Karbon Homes work its heart out to provide it. What needs to change? With 6 sites across the North East, colleagues returning to office locations required consistent, fast and secure access to cloud services. Trustack have worked with Karbon Homes for over 9 years so have a strong understanding of Karbon Homes’ existing IT systems. Being a Cisco Meraki-first Partner, Trustack were perfectly placed to help Karbon Homes prepare their remote offices for investigations and migration to the cloud. Combining Meraki’s SD-WAN technology with recently provisioned gigabit internet circuits, Trustack’s Cisco specialists were able to ensure the network expansion and changes made to Karbon Homes’ infrastructure was seamless and supported their existing IT set-up. Our Cisco specialists had a detailed understanding of Karbon Homes’ business and its operational requirements, so therefore recommended the protection offered by Cisco Meraki appliances and Cisco Umbrella. Ensure the network expansion Prepare remote offices for cloud migration Seamless support “One key challenge that the Meraki stack overcomes well is the patch management process, as updates were easily managed and completed, with little to no downtime to the sites served by the equipment being upgraded.” Cisco Meraki Karbon Homes’ cisco experience Karbon Homes worked with Cisco Meraki products for several years, starting with wireless access points then introducing the SD-WAN solution as a replacement for a costly 3rd party managed MPLS solution. Using some smaller sites as proof-of-concept in 2019, the full solution was implemented through late 2020 and early 2021. The out-of-the-box experience Cisco Meraki offered, made installation and maintenance hassle free, the dashboard gave instant visibility of network availability and with critical alert notifications, the right people were made aware of issues at remote sites, in real time. How Trustack helped The successful deployment of Cisco solutions across Karbon Homes’ network gave users greater agility, with faster and secure access to on-premise and cloud resources made available between sites. Network management and visibility was also simplified with Cisco Meraki and gave greater insight into the health of their network. Karbon Homes and Trustack’s longstanding relationship helped both parties have the confidence that the right solutions for the business were being implemented. Most sites were switched over to the new system in hours, with short maintenance windows agreed with key figures within Karbon Homes prior to deployment. The staged deployments were all completed successfully, with no issues reported as a result of Trustack’s preplanning with Karbon Homes. The SD-WAN install gave Karbon Homes a lot more insight into the existing Meraki network. The highly available MX pairs included in the designs at larger sites, combined with resilient fibre connections gave greater confidence that locations would be available whenever colleagues need them. Benefits and business outcomes of adopting cisco The ease of deployment meant Karbon Homes was able to extend its area-wide network to Cumbria, ensuring that employees working on projects at that site had easy, immediate and secure access to work-critical resources. Trustack’s understanding of Karbon Homes’ estate prior to the SD-WAN deployment meant that the correct considerations were able to be made, ensuring minimal disruption to the business. “Trustack worked with Karbon Homes from start to finish on the project, ensuring that requirements were identified and met throughout. Our assigned consultant worked closely with us to ensure the switchover from our existing solutions were completed, ensuring minimal downtime and reliable delivery. Overall, we’ve had a great experience working on this project with Trustack; from the design stage, right through to delivery and handover.” ICT Technical Services Team, Karbon Homes Get your business on the front foot
Colocation Services
Homepage / Page Managed Colocation Services Secure Managed Colocation Services for SMBs Across Newcastle and the North East. Book your free IT consultation Trustack provides secure, managed colocation services for SMBs across Newcastle and the North East. By hosting your critical infrastructure in trusted data centre facilities, colocation services deliver redundancy, data sovereignty, and faster recovery, without the cost and complexity of running your own on‑premises data centre. This improves resilience, supports business continuity, and enables fast recovery when it matters most. Our Valued Customers Tailored Support Every colocation service is designed around your business objectives, whether that’s disaster recovery, resilience, or supporting critical workloads off‑site. Trusted Data Centres We work with trusted data centre partners and help select facilities that meet your requirements for location, connectivity, and resilience. Security‑Focused Point‑to‑point connectivity can be used to replicate core systems to right‑sized hardware, with security considered at every stage of the design. Colocation Service Expertise We have extensive experience designing and supporting colocation environments, from BCDR use cases to right‑sized infrastructure. Colocation Services That Support Business Continuity Our managed colocation services provide secure, offsite hosting for your infrastructure, helping protect against outages, site failures, and unexpected disruptions. We design solutions that support disaster recovery and business continuity, ensuring your systems remain reachable when your primary environment is unavailable. High‑speed connectivity options allow point‑to‑point links between your production environment and the colocation facility, enabling replication of core services to right‑sized hardware. This ensures your recovery infrastructure is available, predictable, and aligned to how your business operates. Many organisations struggle to balance resilience, cost, and complexity when exploring colocation as a service. We help you design, deploy, and support a colocation solution that fits your business while working closely with colocation partners to secure optimal hosting and pricing. How our colocation service works Design We assess your environment, recovery objectives, and connectivity requirements to design the right colocation approach. Deployment Infrastructure and connectivity are implemented in a controlled, security‑focused way. Ongoing Support We provide continuous support for your colocated infrastructure, connectivity, and recovery workflows. Why Choose Trustack? Customer First We always put your first. We design and support colocation solutions with your business continuity goals in mind. Infrastructure & Connectivity Expertise Our engineers bring deep experience across data centre infrastructure, networking, and disaster recovery design. Trusted Innovation & Integrity We rigorously test every colocation solution to ensure it’s right for your business, always with integrity and your goals in mind. Secure Business Continuity and Disaster recovery services Trustack provides managed colocation services as part of our Business Continuity and Disaster Recovery (BCDR) and Managed IT Services. These services work together to ensure you stay operational in the event of a breach, outage or incident, supporting every stage of your resilience strategy. As a North East based IT Support Company with national reach, we’re close by when hands on support is needed, whilst also delivering reliable services for your branches across the UK. This ensures you benefit from responsive, local expertise alongside the scale and capability needed to support your environments. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs How does Managed Colocation compare to Public Cloud hosting for UK enterprises? Managed colocation provides dedicated, physically separated infrastructure with predictable performance and costs. Unlike public cloud, you retain full control over hardware and recovery design while benefiting from secure data centre facilities. What specific Remote Hands and Smart Hands services are included? Remote hands services can include visual checks, equipment reboots, and basic physical assistance, coordinated through Trustack and the colocation provider. Specific availability depends on the chosen facility. Which compliance certifications (e.g. PCI-DSS, HIPAA) should a UK data centre hold? Many UK data centres operate to recognised standards such as ISO 27001, PCI‑DSS, or SOC frameworks. Certification requirements depend on your industry and regulatory obligations. What are the primary benefits of Managed Colocation for small businesses and startups? Managed colocation improves resilience, reduces on‑prem risk, and avoids the cost of building private facilities, while still offering control and predictability. What are Trustack’s key Service Level Agreement (SLA) guarantees for uptime and power? Service levels vary by colocation provider. Trustack helps customers understand and align provider SLAs with their business continuity objectives. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Next-Gen Antivirus
Homepage / Page Next-Generation Antivirus (NGAV) Dependable Next Generation Antivirus for SMBs in Newcastle and Across the North East. Book your free IT consultation Trustack’s fully managed next generation antivirus (NGAV) service gives SMBs in Newcastle and the North East stronger, smarter protection against cyber threats by utilising features such as advanced threat protection, network protection and vulnerability management. Our Valued Customers Machine Learning Agorithms NGAV learns patterns from large datasets and adapts as threats evolve. Real-Time Threat Intelligence You will get continuous updates about new strains, vulnerabilities and attack vectors. Behaviour-Based Detection Our NGAV monitors both file and process activity for suspicious behaviour. Lightweight Antivirus As most of the processing happens in the cloud, it uses minimal resources. Next Gen Antivirus that actively stops ransomware Named customers choice in 2026, our next generation antivirus software doesn’t just block viruses, but also includes vulnerability management capability which scans your system for misconfigurations or missing patches and resolves them, meaning you are always protected. As a fully managed service, we handle everything for you from onboarding and configuration through to patching and optimisation, so your protection is always up to date. Alongside core antivirus features such as network protection, you’ll also benefit from Advanced Threat Defence (ATD), which is an innovative approach that detects ransomware and zero-day attacks in real time using advanced heuristic methods. It also includes ransomware mitigation which is designed to reduce the impact of an active breach. We tailor our next gen AV solutions around customers individual needs, meaning you get the best solution for your requirements. How our NGAV service works Configuration We configure your next gen AV around your specific needs. Workstations, servers, and sensitive applications can all be configured differently depending on how they’re used. Onboard & Deploy We onboard your devices and deploy the solution across your organisation. We work to minimise downtime and aim to schedule deployment at times that suit your team. Fully Managed After deployment, your NGAV service is fully managed by us. We handle patching, vulnerability management, and continuous optimisation. Why Choose Trustack? Customer First Approach We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth NGAV experience. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert NGAV support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every NGAV solution to ensure it’s right for your business, always with integrity and your goals in mind. IT Security to secure your foundations At Trustack, we put our customers first and build relationships on trust honesty and integrity, an approach we bring to all of our IT Support services. Next generation antivirus forms a part of our IT Security and wider Managed IT Services, and can work alongside other solutions to secure your everyday tech and strengthen your overall security foundations. Alongside NGAV, we also provide Email Gateway security and Azure CVE Remediation, giving you automated, always-on defence across your business, suited to your individual needs. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What is the technical difference between traditional Antivirus and Next-Generation Antivirus (NGAV)? Traditional antivirus relies on signature‑based detection, which means it can only stop threats once the database has been updated. This delay creates a window where new or evolving viruses can slip through. On the other hand, Next‑Generation Antivirus (NGAV) typically runs through the cloud, giving you instant protection and the ability to detect zero‑day exploits without waiting for updates. NGAV also includes advanced features beyond traditional antivirus, such as AI‑driven behaviour analysis to identify ransomware and other emerging threats in real time. How does NGAV help businesses meet UK GDPR compliance requirements? Next‑Generation Antivirus supports GDPR compliance by giving you stronger, more proactive protection against modern threats. GDPR requires organisations to have “appropriate technical and organisational measures” in place to safeguard personal data, and NGAV helps you meet this by detecting and blocking threats in real time including ransomware, fileless attacks and zero‑day exploits. Instead of relying on outdated signature updates, NGAV uses behaviour‑based analysis and cloud‑driven detection to reduce the risk of a data breach and keep personal information secure. What is the difference between NGAV and Managed Detection and Response (MDR)? NGAV protects your devices by blocking threats before they run, using behavioural analysis and AI. MDR goes further, providing 24/7 monitoring, human‑led investigation and real‑time response to anything that slips past preventative defences. NGAV is your prevention layer and MDR is your detection and response layer, they work together to give you complete protection. Can we implement a managed NGAV solution without disrupting our daily operations? We aim to keep disruption as low as possible, but there will be a small amount of impact during the initial onboarding phase. When we first deploy NGAV, we run more aggressive patch cycles to bring your devices up to a strong security baseline quickly. This is important for reducing risk early, but we stagger the rollout in batches to avoid any major interruption to your business. Once this initial uplift is complete, the service settles into a weekly rhythm. Devices just need a restart once a week, and this can be set around your requirements, whether that’s completely flexible or enforced for critical security updates. What specific features should an SMB look for when choosing an NGAV provider? SMBs should look for NGAV features that provide strong, proactive protection rather than relying on outdated signature checks. Key features include AI‑driven behaviour detection, real‑time threat intelligence, anti‑exploit and ransomware protection, web and network filtering, and automated patching. Trustack’s NGAV platform includes all of these, delivered through a lightweight agent and fully managed service, giving SMBs enterprise‑grade protection. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Hypervisor Support
Homepage / Page Hypervisor Support Services Hypervisor Support Services for Secure, Resilient Infrastructure Across the North East. Book your free IT consultation Hypervisors sit at the core of your infrastructure, and a single misconfiguration, expired certificate, or capacity issue can impact your entire environment. We support, monitor, and stabilise hypervisor platforms, proactively identifying problems before they escalate and acting as your third‑line specialists when issues arise. Our Valued Customers Proactive Monitoring We deploy a dedicated remote monitoring platform that proactively alerts us to any faults in your hypervisor environment. Third‑Line Hypervisor Expertise Our engineers act as your escalation layer for hypervisor issues, bringing experience across configuration and performance. Security & Stability We help prevent outages caused by misconfiguration, missed renewals, or environmental drift, and step in quickly if issues do arise. Multi‑Platform Support We support multiple hypervisor solutions and help you choose what best fits your environment, infrastructure, and strategy. Hypervisor Support That Protects your core Infrastructure Your hypervisor underpins your entire infrastructure, and when something goes wrong, the impact can be immediate and widespread. A single misconfiguration, missed renewal, or capacity issue can take down multiple systems at once, disrupting users, services, and business operations. Our hypervisor support services are designed to reduce that risk. Delivered as part of our Beyond IT Support Packages, we provide proactive monitoring, break‑fix support, and third‑line expertise to help keep your virtualisation platform stable and secure. We understand how hypervisors interact with their dependencies and step in quickly to resolve issues before they affect your wider environment. Where required, we also work with trusted partners who supply hyperconverged infrastructure, ensuring the underlying platform is sized, designed, and supported appropriately. How our hypervisor support service works Assessment We review your hypervisor environment, dependencies, and operational requirements to understand how best to support your virtualisation platform. Proactive Monitoring Monitoring alerts feed directly into our support team, allowing us to respond to issues such as outages, resource pressure, or management access problems. Ongoing Support As part of Beyond IT Support, we continue to support configuration, stability, and operational changes as your environment evolves. Why Choose Trustack? Customer First We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert hypervisor support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every hypervisor solution to ensure it’s right for your business, always with integrity and your goals in mind. Infrastructure Support That Keeps Your Environment Running Trustack provides hypervisor support as part of our Infrastructure and Virtualisation and Managed IT Services, delivered through our Beyond IT Support Packages. These services work together to support the stability, performance, and resilience of your virtualised environment, helping to reduce risk and ensure critical systems remain available. As a North East‑based IT Support Company with national reach, we’re close by when hands‑on expertise is required, while also delivering consistent, reliable support for virtualised environments across multiple UK locations. This means you benefit from responsive local support, backed by the technical capability and experience needed to manage complex hypervisor platforms. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What is typically included in a Hypervisor Support Service Level Agreement (SLA)? SLAs typically cover response times, monitoring, escalation routes, and support availability. Exact coverage depends on the IT Support package in place. Do you offer tailored hypervisor support packages for SMBs? Yes. Hypervisor support is delivered as part of our Beyond IT Support packages, allowing services to be aligned to your environment and business needs. What specific certifications should we look for in a hypervisor support technician? Relevant experience and platform knowledge are key. Many engineers hold certifications aligned to VMware, Microsoft, or infrastructure technologies, alongside real‑world operational experience. Can you provide 24/7 monitoring for business-critical virtualisation platforms? Yes. Monitoring is used to proactively identify faults, performance issues, and availability risks within supported hypervisor environments. What are the pros and cons of outsourcing hypervisor support versus managing it in-house? Outsourcing hypervisor support means relying on an external partner rather than in‑house resources. However, it gives you access to specialist expertise, proactive monitoring, and faster issue resolution without the cost and risk of maintaining those skills internally. For most organisations, the improved resilience, reduced risk, and operational efficiency outweigh the downsides. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
End-User Hardware
Homepage / Page End User Hardware Right‑sized Dell endpoints, provisioned and ready for SMBs in Newcastle & the North East. Book your free IT consultation Equip your team with the right Dell laptops and desktops, sized to suit your needs now and in the future, from everyday office tasks to CAD‑grade workloads. We source, provision and deploy devices for SMBs across Newcastle and the North East, with either zero‑touch Autopilot or a personal, on‑site handover. Our Valued Customers Right‑Sized For You We match each device to the role and applications your team relies on, ensuring every user gets the performance they actually need. Autopilot Provisioning Devices arrive ready to work with zero‑touch setup, shipped directly to users with a clean, secure build and your apps pre‑configured. Full Hands On Install Service If you prefer a personal rollout, we can handle setup on‑site, transfer data, and give each user a tailored handover. Hardware Experts Our specialists guide you through choosing the right Dell hardware and configure it correctly, based on your application stack. Dell Endpoint Services That Support How Your Team Works As part of our wider Network & Connectivity services, we provide fully managed Dell endpoints that are built, configured and deployed to suit how your teams work. Whether it’s standard low-level admin devices or high-end CAD, we ensure every user receives a secure, reliable device. With options for zero‑touch Autopilot deployment or a personal on‑site install, onboarding is smooth and as undisruptive as possible. SMBs often face challenges around device selection, time constraints, and limited in‑house expertise. We remove those barriers by taking responsibility for the entire process, from choosing the right hardware to deploying devices. Why Choose Trustack? Customer First, Every Step We put our customers first always. We focus on making device choice and deployment simple, clear and stress‑free. Collaborative Expertise Our teams work together to advise, configure and deploy the right devices, ensuring a smooth rollout for every user. Reliable Solutions Built With Integrity We rigorously test every device to ensure it’s right for your business, always with integrity and your goals in mind. Network and Connectivity Services that support your growth Our End User Hardware services form a key part of both our Managed IT Services and our Network & Connectivity Services. These services are designed to strengthen and stabilise your entire IT environment, working alongside areas such as Firewall Support, Infrastructure Hardware & Software, and Endpoint Support. This approach means your teams benefit from hardware that not only performs well on its own, but also fits seamlessly into the wider services that keep your organisation connected and productive. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Switch Support
Homepage / Page Network Switch Support Services Stable, Reliable Network Switch Support for SMBs in the North East and Newcastle. Free IT consultation Reliable network switches make up the backbone of your network. When switches fail, performance drops, outages occur, and productivity grinds to a halt. Trustack’s Network Switch Support service keeps your business running smoothly with proactive monitoring, fast response, and expert support across access, edge, top‑of‑rack and core network switches. Our Valued Customers Dedicated Network Monitoring 24/7 monitoring alerts our team about switch failures, power issues, high usage or unexpected port activity so we can act immediately. Proactive Remediation If our system alerts us we will act immediately to investigate and remediate the issue, then update you on the situation. Network Switch Experts We support a range of switches, and will select and configure the right models to fit your environment. End‑to‑End LAN Coverage From access and edge switches to top‑of‑rack and data centre core, we support and optimise your entire switching estate. Network Switch Support That Keeps Your Business Moving Network Switch Support is part of our Networking Hardware Service and included within our IT Support Packages. Using our dedicated monitoring platform, we proactively monitor all of your switching hardware and receive real‑time alerts for any discrepancies such as power failures, network failures, high utilisation or ports going down. Our team immediately investigates, resolves the issue, and then updates you on the steps taken. We support a wide range of switching technologies, covering everything from access and edge switches through to top‑of‑rack and core switches. This ensures your entire LAN meets performance, resilience and security requirements. Why Choose Trustack? Customer First We put our customers first always. We provide clear communication at every stage, from alert through to resolution. Clear Guidance & Support Straightforward advice and helpful communication, so you always know what’s happening and what to expect. Trusted Innovation & Integrity We rigorously test every switch solution to ensure it’s right for your business, always with integrity and your goals in mind. Supporting Your Wider Network & Connectivity Strategy As a leading IT Support Company, everything we do at Trustack is driven by a commitment to our customers. We focus on delivering meaningful value, building long‑lasting trust, and providing the tools and support your business needs to succeed across every service we provide. Network Switch Support sits within our Network & Connectivity and wider Managed IT Services, working seamlessly with services such as Firewall Support, Infrastructure Hardware & Software, and Endpoint Support to secure your network infrastructure. Together, these services enhance performance, strengthen reliability and create a secure, well‑structured network for your teams. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why does my business need a managed switch instead of a basic one? Managed switches provide higher performance, VLAN capabilities, security controls and monitoring features that unmanaged switches lack, enabling stable, secure networks that scale. How do you detect switch failures before they cause an outage? Our monitoring platform raises instant alerts for device failures, power issues, high usage or ports going down, letting us act immediately. Can you segment our network so Guest Wi-Fi remains separate from business data? Yes. We can separate traffic using VLANs and SSIDs, and even route guest networks through separate firewalls if required. Who is responsible for installing security patches and firmware updates? We manage CVE patching (9.0+) for customers on our full Beyond service, and can assist with firmware updates where supported. Do you support the devices connected to the switch, like VoIP phones and Camera We support devices we supply, such as our own telephony systems. For third‑party hardware (e.g., CCTV, printers), we can work with your providers to resolve issues. What happens if a piece of network hardware actually breaks? We work with vendors to replace it under warranty, deploy temporary kit if needed, and ensure resilient network design so outages don’t disrupt your business. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Infrastructure Hardware & Software
Homepage / Page Infrastructure Hardware & Software Services Secure Infrastructure Hardware and Software for SMBs across the North East and Newcastle. Free IT consultation Infrastructure hardware and infrastructure software form the foundation of your IT environment, supporting everything from applications and data storage to user access and security. Trustack designs, delivers and supports enterprise‑grade infrastructure hardware and software to ensure your systems are secure, resilient and built to support long‑term growth. Our Valued Customers Built around your environment We fit the service to your current infrastructure hardware and infrastructure software. Managed day to day Monitoring, patching and small changes are handled for you. You only hear from us when needed. Specialists on hand Engineers with proven hardware and software experience fix issues quickly and give practical advice. Secure by default Access, logging and update practices follow best practice from the start. Infrastructure Hardware & Software That Support Your Business As part of our wider Managed IT Services, we design, deliver and support enterprise‑grade infrastructure hardware and infrastructure software. This includes servers, virtualisation platforms, storage and core infrastructure software, all built to support secure access, reliable performance and long‑term growth. We monitor and manage infrastructure proactively, act on alerts, apply updates and patches, and support recovery when issues occur, helping keep your systems available and secure. Many organisations face challenges such as limited in‑house time, evolving infrastructure requirements, and uncertainty around on‑premises, cloud or hybrid models. We remove that complexity by managing the infrastructure for you. Our team helps you choose the right infrastructure model, designs and configures it correctly from day one, and supports it. This means improved reliability, reduced risk and an infrastructure platform that can adapt as your business evolves, without locking you into unnecessary hardware. How our infrastructure hardware & software service works Assessment We assess your existing infrastructure, workloads and future plans to design an infrastructure solution aligned to your business requirements. Deployment We deploy infrastructure hardware and configure infrastructure software platforms securely and consistently, ensuring minimal downtime. Supporting Infrastructure is monitored, patched and supported as part of a managed service, helping maintain performance, availability and security. Why Choose Trustack? Customer First We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert infrastructure support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every infrastructure solution to ensure it’s right for your business, always with integrity and your goals in mind. Network Support That Keeps You Secure and Connected Infrastructure hardware and software sits within our Infrastructure & Virtualisation and Managed IT Services, allowing infrastructure to be continuously monitored, patched, and supported by experienced engineers. Your infrastructure works alongside Hypervisor Support to ensure every aspect of your infrastructure is strong and support. This approach improves visibility, reduces risk and ensures infrastructure components work together efficiently. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What are the core components of a complete IT infrastructure? A complete IT infrastructure typically includes compute (servers or VMs), storage, networking, operating systems, virtualisation platforms, security controls and monitoring tools, all working together to support applications and users. Should we keep our infrastructure on-premises or move to a cloud model? This depends on workload requirements, compliance, performance needs and cost considerations. Many organisations benefit from a hybrid model that combines on‑prem and cloud infrastructure. What is the difference between physical servers and virtual machines (VMs)? Physical servers are dedicated hardware systems. Virtual machines run on shared physical hardware using virtualisation software, allowing better resource utilisation, flexibility and resilience. How is cybersecurity integrated into the infrastructure layers? Security is built into infrastructure through secure configuration, access controls, segmentation, patching, monitoring and integration with wider security services. What is Infrastructure as Code (IaC) and why should we use it? Infrastructure as Code uses software definitions to deploy and manage infrastructure consistently. It helps reduce configuration drift, improve repeatability and support scalable environments. How do I decide between NAS (Network Attached Storage) and SAN (Storage Area Network)? NAS is typically suited to file storage and shared access, while SAN is designed for high‑performance workloads and virtualised environments. The right choice depends on performance, resilience and scalability requirements. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
M365
Homepage / Page Microsoft 365 Consultants Microsoft 365 Consultants for SMBs Across Newcastle and the North East. Book your free IT consultation Microsoft 365 is a subscription service that offers productivity apps such as Word, PowerPoint, Outlook and Excel. Trustack provides expert Microsoft 365 services to help businesses work securely, collaboratively and efficiently in the cloud. As experienced Microsoft 365 consultants and a trusted Microsoft 365 MSP, we support organisations through every stage of their Microsoft Cloud journey. Our Valued Customers Expert Microsoft 365 Consultancy Clear, practical advice to help you choose, deploy and optimise the right Microsoft 365 services. Ongoing Microsoft 365 Support Reliable Microsoft 365 support services that keep users productive and environments well managed. Secure Cloud‑First Foundations Your Microsoft 365 environment is configured with security, identity and access controls built in. A Trusted Microsoft 365 MSP We manage Microsoft 365 as a service, aligned with your wider Microsoft Cloud strategy. Microsoft 365 Services That Enable Secure, Flexible Working Microsoft 365 brings together familiar productivity tools like Outlook, Teams, SharePoint and OneDrive into a secure, cloud‑based platform that supports working from anywhere. Our role as Microsoft 365 consultants is to ensure these tools are deployed and managed in a way that supports how your business operates. We provide Microsoft 365 services including tenancy setup and administration, licensing management, identity and access configuration, and user support. This ensures your teams can collaborate securely, access data safely across devices, and remain productive whether working in the office or remotely. How our Microsoft 365 service works Assess & Plan We review your current environment and business requirements, helping you choose the right Microsoft 365 licensing and services. Migrate & Configure Our Microsoft 365 consultants manage mailbox, file and collaboration migrations, while configuring identity, access and security settings. Support, Optimise & Secure We provide ongoing Microsoft 365 support services, handling user changes, licence management, security posture reviews and continuous improvement. Why Choose Trustack? Customer First Approach We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Support that grows with you From day‑to‑day support to strategic cloud advice, our Microsoft 365 services scale as your needs evolve. Trusted Innovation & Integrity We rigorously test every Microsoft 365 solution to ensure it’s right for your business, always with integrity and your goals in mind. Seamless Microsoft Cloud services Microsoft 365 sits within our Managed IT and Microsoft Cloud Services, alongside Microsoft Intune, Microsoft Copilot, and Azure Services. As a trusted IT Support Company, we manage these services together to ensure that your Microsoft cloud services work cohesively together and boost productivity. We also offer a fully managed Microsoft service called Beyond 365 which covers your Microsoft environment including email gateway security, security backup and reviews, and ongoing tenancy support. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs How does a Microsoft 365 cloud migration eliminate the need for local on‑premise servers? Microsoft 365 moves email, file storage and collaboration tools into the cloud, reducing reliance on local servers for services like email and file sharing. This simplifies infrastructure, reduces maintenance overheads and improves availability. Can we maintain UK data residency and GDPR compliance when moving to Microsoft 365? Yes. Microsoft 365 provides UK data residency options and strong security controls. When combined with correct configuration, access policies and ongoing management, it can support UK GDPR and compliance requirements. How does Microsoft 365 enable secure remote work for distributed teams? Microsoft 365 allows users to securely access email, files and collaboration tools from anywhere. Features such as Multi‑Factor Authentication, conditional access and identity controls help protect users and data outside the office. How do cloud‑native tools like Intune and Entra ID protect business devices outside the office? Intune and Entra ID help manage devices and user identities by enforcing access policies, securing sign‑ins and controlling how company data is accessed on laptops and mobile devices, even when they’re off‑network. What are the cost‑saving benefits of a cloud‑first Microsoft 365 licensing strategy for growing startups? Cloud‑first licensing reduces upfront infrastructure costs and allows businesses to scale users and services as needed. This flexibility helps growing organisations control spend while still accessing enterprise‑grade tools. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation