Beyond™ support

Put simply, we don’t do basic. Our support starts at an enhanced level with a responsibility towards security, ensuring that your organisation is always on the front foot when it comes to cyber threats.

• Comprehensive Onboarding
• Dedicated Account Manager
• Market Leading Customer Portal
• Unlimited Support Requests
• Remote Monitoring, Management
• Strategy & Planning (Quarterly)
• Business Review (Quarterly)
• Performance & Status Reporting (Quarterly)

Incorporating leading edge security services including Next Generation anti-virus, 24/7 Manage Detect and Response services and automated patching. This level of protection includes a dedicated “incident commander” who would manage any breach or incident across your environment to ensure remediation and business as usual is restored as soon as possible.

• Managed Detection and Response delivers 24/7 monitoring, threat detection, and response capabilities. using a combination of automated and human-led techniques to identify and respond to threats before they can cause damage to your systems or data.
• Comprehensive desktop support of OS, 3rd party apps for protected devices
• End User support incl. change management
• Proactive Remote Management, Monitoring, Notification & Remediation
• Self-serve Professional Services Automation and Remote Monitoring and Management platform
• Asset Inventory reporting & device management
• Hardware Support, Diagnostics, Investigation & device management

Next Generation Anti-Virus + Advanced Threat Real-Time Protection

• Security Policy Management
• Threat Alert Response
• Clean Up & Assistance
• Threat Hunting & Remediation
• Active Sandbox Testing

Patching

• Ops System Patching
• 3rd Party Application Patching

Managed Detection and Response

• Monitoring, Investigation & Threat Mitigation
• Threat Response & Remediation

Incident Commander

• A key component of Trustack’s Beyond support package is the inclusion and access to, an Incident Commander for when cyber incidents occur. The Incident Commander is responsible for leading and coordinating the response efforts during a cyber incident.

Protect your 365 environment every day of the year, add Beyond 365:

• 365 suite management
• Email security
• SaaS Platform Data Protection (Inc Microsoft 365 Azure Active Directory)
• Multifactor Authentication

Utilise Trustacks suite of technologies and services with your own IT team to deliver support in your organisation. We have put together a leading package that delivers security, backup and access to Remote monitoring and reporting.

• Proactive Remote Management, Monitoring, Notification & Remediation
• Support for Patching, Managed Detection and Response & Next Generation Anti-Virus Services
• Self-Serve Professional Services Automation & Remote Monitoring and Management platform
• Asset Inventory Reporting & Device Management

Next Generation Anti-Virus + Advanced Threat Real-Time Protection

• Security Policy Management
• Threat Alert Response
• Clean Up & Assistance 
• Threat Hunting & Remediation
• Active Sandbox Testing

Patching

• Ops System Patching
• 3rd Party Application Patching

Managed Detection and Response + Incident Commander

• Monitoring, Investigation & Threat Mitigation
• Threat Response & Remediation

Protect your 365 environment every day of the year, add Beyond 365 which includes:

• 365 suite management
• Email Security
• SaaS Platform Data Protection (Inc Microsoft 365 Azure Active Directory)
• Multifactor Authentication

Comprehensive Server Infrastructure Support

• Unlimited Support Requests
• Proactive Remote Management, Monitoring, Notification & Remediation
• Highly Secure & Encrypted Remote Access
• Scheduled Patching for OS, Apps, MDR and NGAV services

Systems Support & Administration for Protected Devices

• Adds/Moves & Change Requests
• In-Guest OS, AD & Core Network Functions
• DNS, DHCP & Native Microsoft App

Virtualisation/Hypervisor & Storage, Physical Hosts & Infrastructure Support

Self-Serve Professional Services Automation & Remote Monitoring and Management Platforms

Backup & Replication Job Success Protection

• Monitoring
• Notifications & Alerts
• Fault Resolution
• Change Management
• Hardware Support, Diagnostics & Fixes

Next Generation Anti-Virus + Advanced Threat Real-Time Protection

• Security Policy Management
• Threat Alert Response
• Clean Up & Assistance 
• Threat Hunting & Remediation
• Active Sandbox Testing

Patching

• Ops System Patching
• 3rd Party Application Patching

Managed Detection and Response + Incident Commander

• Monitoring, Investigation & Threat Mitigation
• Threat Response & Remediation

Comprehensive Network Infrastructure Support

• Unlimited Support Requests 
• Proactive Remote Management, Monitoring, Notification & Remediation
• Support Patching for Public Facing Firewalls, WIFI AP’s & Controllers
• Highly Secure & Encrypted Remote Support for Users

Systems Support & Administration for Protected Devices

• Adds/Moves & Change Requests
• Site & Client-to-Site VPN Configuration & Change Management

Self-Serve Professional Services Automation & Remote Monitoring and Management Platforms

Asset Inventory Reporting & Management of Devices

Hardware Support, Diagnostics & Fixes