Managed Services
Whether Co-Managed or Fully Managed our offering goes Beyond Support
You are probably an organisation with limited IT resources and between 25 to 150 users.
Our Fully Managed approach provides elite security for endpoint and infrastructure, utilising “best-in-class” technologies combined with the human experience of our support and solution professionals.
As a larger SME or enterprise organisation you already have an IT team and probably manage an “in house” first line support desk and have infrastructure & networking experience too.
Our Beyond, Co-Managed approach, enables you to get the best out of your team and have access to the very latest technologies to manage your environment to keep your user base secure.
Whatever your size and capability, we can give you access to “best-in-class” technologies and solutions for you to deploy.
These include (but not limited to) Automated Patch Management and Next Generation AV, Managed Detection & Response, Automated Misconfiguration Remediation, Privileged Access Management and Zero Trust SASE architecture.
Changing your Managed Service Provider (MSP)
You may think switching MSP is a hassle and more trouble than its worth. However, if you are unhappy with the service, the pricing levels, the lack of innovation and most of all the communication of your current MSP, then maybe it’s time to move!
We are a technology-led MSP always deploying best-in-class solutions across your environment managing security, infrastructure, networking systems and 3rd party updates. All our support tickets are dealt with and handled by both humans and technology. This ensures that Trustack consistently scores in the high 90’s for client satisfaction across our MSP client base.
We have a human first approach to user issues and deploy remote technology for fixes. In the background, system updates and Common Vulnerabilities and Exposures (CVE’s) are automatically updated, giving you peace of mind across your environment & 3rd party software.
With a security focus, Trustack provides Next Generation Anti-Virus (NGAV), 3rd party patch management, Managed Detection and Response (24/7) as well as general support as standard, to our managed services client base.
Business benefits of Beyond Support
A Beyond Support package is available to suit all requirements, whether as a Fully Managed or Co-Managed solution. Each package offers numerous business benefits including:
Focus on core business
By removing operational and daily responsibilities, internal resources are able to concentrate on primary business activities and strategic projects, ultimately driving business expansion.
Improved security measures
Beyond focuses on protecting the main areas cyber criminals often exploit, including perimeter security, endpoints, and Microsoft 365. It adheres to industry standards and implements strong security protocols, with ongoing monitoring to prevent cyberattacks and data breaches.
Reliability & performance
Proactive monitoring, regular maintenance, and efficient troubleshooting minimises downtime and optimises system performance, thereby improving productivity and customer satisfaction.
Proactive IT management
Regular monitoring, maintenance, and updates are conducted on all systems to detect and resolve potential issues proactively, reducing downtime and optimising productivity.
Access to expertise
The team possesses expert knowledge and expertise in various areas including virtualisation, networking, cloud services, and data management, among others. Beyond gives access to this team without having to hire or train an in-house IT team.
Scalability & flexibility
Beyond is a scalable solution that can adapt to the needs of your business. It can easily accommodate increased demands, and additional users, as your business expands, ensuring reliable and efficient management of operations.
For more information - Download our Beyond Guide
For an extensive & comprehensive breakdown of Beyond and exclusive access to our products and services – Download our free support guide.
The details include product suites, service packages, glossary of terms and more!