Network Switch Support Services
Stable, Reliable Network Switch Support for SMBs in the North East and Newcastle.
Reliable network switches make up the backbone of your network. When switches fail, performance drops, outages occur, and productivity grinds to a halt. Trustack’s Network Switch Support service keeps your business running smoothly with proactive monitoring, fast response, and expert support across access, edge, top‑of‑rack and core network switches.
Our Valued Customers
Dedicated Network Monitoring
24/7 monitoring alerts our team about switch failures, power issues, high usage or unexpected port activity so we can act immediately.
Proactive Remediation
If our system alerts us we will act immediately to investigate and remediate the issue, then update you on the situation.
Network Switch Experts
We support a range of switches, and will select and configure the right models to fit your environment.
End‑to‑End LAN Coverage
From access and edge switches to top‑of‑rack and data centre core, we support and optimise your entire switching estate.
Network Switch Support That Keeps Your Business Moving
Network Switch Support is part of our Networking Hardware Service and included within our IT Support Packages.
We support a wide range of switching technologies, covering everything from access and edge switches through to top‑of‑rack and core switches. This ensures your entire LAN meets performance, resilience and security requirements.
Why Choose Trustack?
Customer First
We put our customers first always. We provide clear communication at every stage, from alert through to resolution.
Clear Guidance & Support
Straightforward advice and helpful communication, so you always know what’s happening and what to expect.
Trusted Innovation & Integrity
We rigorously test every switch solution to ensure it’s right for your business, always with integrity and your goals in mind.
Supporting Your Wider Network & Connectivity Strategy
As a leading IT Support Company, everything we do at Trustack is driven by a commitment to our customers. We focus on delivering meaningful value, building long‑lasting trust, and providing the tools and support your business needs to succeed across every service we provide.
Network Switch Support sits within our Network & Connectivity and wider Managed IT Services, working seamlessly with services such as Firewall Support, Infrastructure Hardware & Software, and Endpoint Support to secure your network infrastructure.
Hear From Our Customers
Unipres
Andrew Furness
Controller - Information Systems, Unipres UK Limited
“Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement at Unipres has grown from an initial implementation of VMware vSphere to VMware Horizon, Veaam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement specialist manufacturing IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.”
Collingwood Business Solutions
Michael Ward
IT Director, Collingwood Business Solutions Limited
“Trustack are a trusted partner who have worked with us for a number of years. They know our business and have in depth knowledge of our complex infrastructure whether that be security, networking, virtualisation or any other parts that play an integral role in our success as an IT service provider and Insurance distribution business. Trustack have been a major part of Collingwood’s success working with us to enable us to scale accordingly with innovative solutions and robust security”
Muckle LLP
Andrew Black
Director of IT, Muckle LLP
“We rely on Trustack to help us deliver innovative, cost-effective technology. Their extensive technical knowledge and legal industry experience means they always offer us reasoned, pragmatic advice.”
“Trustack always stay one step ahead when it comes to providing the latest products and services. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.”
Our Case Studies
FAQs
Why does my business need a managed switch instead of a basic one?
Managed switches provide higher performance, VLAN capabilities, security controls and monitoring features that unmanaged switches lack, enabling stable, secure networks that scale.
How do you detect switch failures before they cause an outage?
Our monitoring platform raises instant alerts for device failures, power issues, high usage or ports going down, letting us act immediately.
Can you segment our network so Guest Wi-Fi remains separate from business data?
Yes. We can separate traffic using VLANs and SSIDs, and even route guest networks through separate firewalls if required.
Who is responsible for installing security patches and firmware updates?
We manage CVE patching (9.0+) for customers on our full Beyond service, and can assist with firmware updates where supported.
Do you support the devices connected to the switch, like VoIP phones and Camera
We support devices we supply, such as our own telephony systems. For third‑party hardware (e.g., CCTV, printers), we can work with your providers to resolve issues.
What happens if a piece of network hardware actually breaks?
We work with vendors to replace it under warranty, deploy temporary kit if needed, and ensure resilient network design so outages don’t disrupt your business.