Managed Firewall Services
Secure, reliable firewall protection and support for SMBs across the North East and Newcastle.
Keep your network safe and your teams productive with managed firewall services that combine fast response with clear, expert guidance. Trustack supports leading platforms, advises on the right fit for your setup, and delivers continuous monitoring and support.
Our Valued Customers
Continuously Monitored
24/7 monitoring ensures threats, outages and performance issues are actioned immediately.
Proactive Support
We resolve issues early and provide clear recommendations that keep your network secure and efficient.
Trusted IT Partner
Expert guidance, honest advice, and long‑term support aligned to your business goals.
Fully Managed
Fully managed as part of our Beyond IT Support Packages, from onboarding to remediation.
Firewall Services That Protect Your Business
Included as part of our IT Support Packages, our proactive firewall services provide continuous visibility of your firewalls, mitigate critical vulnerabilities and provide tailored recommendations based on specific scenarios.
We also provide support on selecting the most suitable firewall for your environment, and offer you advice on what is a critical vulnerability (CVE 9.0+). If one of these occur, we will mitigate it free of charge, ensuring you always stay protected against high- severity issues.
How our managed firewall service works
Discover & onboard
We assist you to find the most suitable firewall solution for your environment and then take you through the onboarding process.
Continuous Monitoring
We monitor your firewalls and take action immediately if we monitor a threat. We act first, mitigate the problem and then contact you with further information.
Proactive Support
As your trusted IT partner, we support you and offer helpful recommendations based on your needs, such as specific advice on your bandwidth or licencing.
Why Choose Trustack?
Customer-Led Guidance
We put our customers first always. We’re proactive, responsive, and give clear, human firewall advice.
Expert Collaboration
Our collaborative team works seamlessly to provide expert firewall support and consistent, high-quality service.
Trusted Innovation & Integrity
We rigorously test every firewall solution to ensure it’s right for your business, always with integrity and your goals in mind.
Specialist Support That Protects Your Organisation
At Trustack we deliver expert IT Support and build relationships with customers built on trust, honesty and integrity. Our Firewall security services sit within our Network and Connectivity and Managed IT Services, which we bring this mindset into all of.
Hear From Our Customers
Unipres
Andrew Furness
Controller - Information Systems, Unipres UK Limited
“Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement at Unipres has grown from an initial implementation of VMware vSphere to VMware Horizon, Veaam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement specialist manufacturing IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.”
Collingwood Business Solutions
Michael Ward
IT Director, Collingwood Business Solutions Limited
“Trustack are a trusted partner who have worked with us for a number of years. They know our business and have in depth knowledge of our complex infrastructure whether that be security, networking, virtualisation or any other parts that play an integral role in our success as an IT service provider and Insurance distribution business. Trustack have been a major part of Collingwood’s success working with us to enable us to scale accordingly with innovative solutions and robust security”
Muckle LLP
Andrew Black
Director of IT, Muckle LLP
“We rely on Trustack to help us deliver innovative, cost-effective technology. Their extensive technical knowledge and legal industry experience means they always offer us reasoned, pragmatic advice.”
“Trustack always stay one step ahead when it comes to providing the latest products and services. They understand our business and work proactively with our IT team to ensure we always deliver the best service to the firm and our clients.”
Our Case Studies
FAQs
What is the difference between a Managed Firewall and a self-managed solution?
A Managed Firewall gives you continuous monitoring, proactive threat response, and expert support without needing in‑house security expertise. We handle configuration, updates, critical vulnerability remediation and performance checks, acting immediately if something goes wrong. Self‑managed gives you full control but places deployment, testing, patching and troubleshooting on your team.
How does a managed firewall service help with compliance standards like PCI-DSS?
Our service supports compliance by ensuring your firewall is monitored, patched and configured to industry best practice. We mitigate high‑severity vulnerabilities, maintain secure access controls, and provide audit‑ready documentation that meets components of PCI‑DSS and other regulatory frameworks.
What exactly is included in the service?
The service includes continuous monitoring, immediate threat response, critical vulnerability remediation (CVE 9.0+), advice on licensing and bandwidth, small configuration changes, and onboarding support.
Why is a Next-Generation Firewall (NGFW) better than a traditional firewall?
NGFWs offer deeper protection, combining intrusion prevention, application control, threat intelligence, geo‑blocking and improved visibility. Traditional firewalls rely mainly on basic port and protocol filtering, while NGFWs analyse traffic behaviour, detect advanced attacks and provide granular control, making them more effective for cyber threats.
What happens if my firewall goes down or a threat is detected?
We act immediately to contain the issue, restore service where possible, and mitigate any threat before contacting you with the details. Because the firewall is a critical part of your environment, our first priority is fast remediation, followed by clear guidance on next steps.
How do I transition to a managed service without disrupting my network?
We plan disruptive tasks out of hours, and keep initial changes light (enabling monitoring, securing admin access, taking backups) before scheduling any deeper policy or firmware updates.