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Cyber Security OLD

Expert Cyber Security Service Provider In Newcastle & The North East​ The threat landscape is constantly evolving – and businesses need more protection now than ever before. We safeguard your data with top-notch cyber security solutions. We have customisable security solutions to secure and protect your data both on premise and in the cloud. Trustack implements accredited cyber security solutions to mitigate workplace risks. Our layered security approach safeguards your digital assets, monitoring for suspicious activity round the clock in our Security Operations Centre. Read more to understand the importance of MDR, NGAV, Patch management, Security awareness and endpoint when it comes to your business. MDR What is Managed Detection and Response (MDR) and how can it help my business? MDR is a cybersecurity service that offers 24/7 monitoring, threat detection, and response capabilities. MDR blends automated and human-led methods to proactively detect and counter threats, safeguarding an organisation’s systems and data. Trustack have a number of MDR solutions, including Arctic Wolf. (Trustack are multiple partner of the quarter winners and previous winners of partner of the year.) What does MDR do? MDR is a comprehensive managed security operations solution that combines security experts, advanced tools, and threat intelligence. Key benefits of MDR include 24/7 environment monitoring and thorough threat investigation. MDR services typically encompass: EDR: Collects endpoint telemetry to detect and alert on malicious activity. Threat hunting: A proactive approach involving methods like data analysis, social engineering, and behavioral analytics to uncover threats. Incident response: Identifying, containing, and remediating security incidents. For organisations seeking to enhance security, reduce costs, and allocate internal resources efficiently, MDR is a valuable consideration. What is the difference between EDR and MDR? 1. EDR (Endpoint Detection and Response) Focuses on individual endpoint (computers, laptops, mobile devices) by collecting telemetry data. It detects threats and alerts the organisation’s team. 2. MDR Includes EDR capabilities but goes beyond. It offers threat hunting, incident response, and remediation. MDR providers have dedicated security teams for 24/7 monitoring and faster incident response. In short, EDR targets endpoints, while MDR offers broader security services, including expert monitoring and fast incident response. What is Next Generation Anti-Virus (NGAV)? NGAV is like a cybersecurity superhero, it doesn’t just wear a cape; it wears a whole suit of armor! Unlike traditional antivirus software, NGAV doesn’t rely on outdated signatures. It’s all about cutting-edge techniques. Behaviour-based detection: NGAV vigilantly monitors files and processes for potential malware indicators. Even if the bad guys try a new disguise, NGAV sees through it. Machine learning algorithms: NGAV, a savvy detective, analyses vast data sets to detect malware. It’s always learning, like a cybersecurity Sherlock Holmes. Real-time threat intelligence: NGAV stays up-to-date with the latest gossip in the cyber underworld. It knows who’s who among malware strains, vulnerabilities, and attack methods. It’s like having a well-connected spy network. When safeguarding organisations, NGAV isn’t just antivirus—it’s a dynamic cyber guardian! What is patch management Patch Management is vital for maintaining a secure cyber environment. It’s like giving your software a regular check-up to fix any vulnerabilities and enhance security. This involves identifying, acquiring, testing, and applying patches or updates released by software vendors. Think of it as spotting vulnerabilities, testing patches, and keeping your systems secure and up-to-date. Why implement Patch Management Stay compliant:Ensure compliance with regulations like PCI DSS and GDPR, avoiding penalties and safeguarding your reputation. Shield against vulnerabilities:Patch management swiftly closes security gaps, thwarting cyber threats with prompt updates. Defend against malicious attacks:Secure your systems with the latest patches to minimise cyber threats like exploits and malware. Bolster cybersecurity:Make patch management a cornerstone of your cybersecurity, fortifying your defence and minising successful attacks. Boost performance:Not just about security, patches and updates also enhance system stability and performance, ensuring smoother operations and improved user experience. Secure My Business Keep your data safe from threats and attacks Security Awareness Empowering Security Awareness: Defending Against Cyber Threats Fostering a culture of security awareness is crucial to protect your business from cyber threats. At Trustack, we prioritise equipping our clients with the knowledge and resources needed to prevent breaches and mitigate risks. Common Threats: Email Phishing and SMS Smishing Email phishing and SMS smishing are prevalent tactics used by cybercriminals to trick individuals into divulging sensitive information. These deceptive messages often appear legitimate, prompting recipients to click malicious links or disclose confidential data. Practicing Caution Clients must exercise caution and vigilance against suspicious emails or text messages to combat threats. Key practices include verifying the authenticity of communications, checking URLs before clicking, and staying informed about emerging threats. Importance of Awareness Promoting security awareness and providing training can greatly reduce cyber attack risks for businesses. At Trustack, we offer comprehensive security awareness training and support to fortify your organisation’s defences. Get Protected Safeguard your business from cyber threats with proactive security awareness initiatives. Contact us today to learn how we can strengthen your resilience against cyber threats. End Point Advanced Endpoint ProtectionFortify Your Business Defences. At Trustack, we offer cutting-edge endpoint solutions to safeguard your laptops and physical equipment from cyber threats. Next-Gen Antivirus Our solutions feature NGAV technology, providing real-time threat detection and prevention against malware and ransomware. Endpoint Management Made Easy Centralised monitoring and automated updates simplify endpoint security management, easing your IT team’s workload. Endpoint security is included in our Beyond service package. A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. See More Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. See More Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. See More Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. See More Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. See More Unified Communication Enable your teams to operate better and communicate

Cloud & Hosting​

Cloud Services for Businesses in Newcastle & The North East Partner with us for cloud solutions Transform your infrastructure, freeing time and resources for impactful IT innovation. Our experts handle daily tasks, freeing you for strategic initiatives that drive business forward. We’ll closely guide your migration journey to the cloud, identifying workloads and applications for seamless transition. Our goal is to optimise your management processes for peak efficiency, ensuring smooth and effective IT infrastructure operation. This involves aiding on-premise to the cloud transitions and establishing disaster recovery plans for data protection and business flow. Cloud Migration Get cloud migration tools and expert help to move, manage and secure all your workloads, no matter the size of your business or industry. Turn your vision into impact by moving to Azure Migrate to the cloud. Save on cloud costs, increase efficiency, and accelerate growth by adopting a cloud operations-based model on Infrastructure as a Service (IaaS) technologies.Modernise to drive innovation with fully managed Platforms as a Service (PaaS) offerings. It’s so simple https://trustack.co.uk/wp-content/uploads/2024/06/Untitled-4.mp4 Analyse Migrate Manage We help you assess why you want to move to the cloud and how it can benefit your business. We will also help you prioritise which tasks will help your business grow. We consider all effects of moving to the cloud and create plans to make the transition smooth and successful. We transfer all your desired items to the cloud, including users, apps, and data. We make sure everything operates smoothly before, during and after the move.  We oversee your cloud infrastructure to make sure it runs smoothly. We also ensure it is prepared for the future.Additionally, we help it adapt and improve over time. Benefits of cloud migration: Offer more adaptable choices for your distant employees. Develop and refine emerging and changing business technologies. Utilise modern software tools, each with streamlined licensing. Enhance or substitute your local servers with solutions that offer greater flexibility. Entrust the management and upkeep of your technology to your service provider. Offer simple, automated solutions that maintain a connection between you and your users. Move Me to the Cloud Disaster recovery How can Azure help protect critical data and application? Azure offers an end-to-end backup and disaster recovery solution that’s simple, secure, scalable, and cost-effective and can be integrated with on-premises data protection solutions. In the case of service disruption or accidental deletion or corruption of data, recover your business services in a timely and orchestrated manner. The Azure backup and disaster recovery solution is simple to architect, cloud-native, highly available, and resilient. A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. See More Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. See More Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. See More Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. See More Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. See More Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. See More Relationships built on trust, honesty and integrity.

Disaster Recovery

Managed Disaster Recovery Services Tailored to Your Business Whether you prefer on-premise or cloud backup, we tailor a solution to match your business requirements. With years of experience, we’ve crafted and maintained backup and IT disaster recovery solutions. Collaborating with various vendors, we offer multiple protection levels to suit your needs. Many customers have invoked our disaster recovery processes which have enabled them to continue with business with minimal disruption. Our products facilitate failure simulation, enabling regular testing of disaster recovery plans for our customers. Comprehensive disaster recovery strategies: Ensuring business resilience Risk assessment and mitigation:Identifying threats and vulnerabilities to your data and IT infrastructure, then implementing strategies to minimise their impact. By proactively addressing risks, businesses can safeguard their assets and maintain operational continuity. Business Impact Assesses (BIA):Assesses the consequences of disruption to prioritise recovery efforts and resources allocation. It also aids in developing resilience strategies such as business continuity plans to minimise downtime and ensure timely restoration of essential services. Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO):Establish realistic goals for recovery efforts, aligning with business needs. These objectives guide the development of disaster recovery plans, ensuring business continuity. Data encryption and security measures:Protect sensitive data during transit and storage through encryption protocols and security measures. Documentation and communication plans:Develop clear disaster recovery procedures, responsibilities, and communication channels to swift response. Continuous monitoring and updates:Regularly review and update recovery plans to reflect changes in operations and technology. Employee training and awareness:Educate staff on their roles and responsibilities during disaster to enhance resilience. Regulatory compliance:Adhere to industry regulations for data protection and disaster recovery to maintain trust and avoid penalties. Cyber Remediation Retainer (CRR) The retainer allows our clients to call us for help, containing and remediating any platforms supported by Trustack. We aim to respond to all incidents within 1 hour, 24/7/365 (assuming you have out-of-hours support). During the ‘On-Boarding Process’ for each customer, we will define the process. Arctic Wolf will inform Trustack of any P1 incidents classified as ‘Active Threat in Progress’. We will also inform you, the client, of any P1 incidents. Protect My Data The following diagram outlines the process flow details. A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. See More Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. See More Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. See More Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. See More Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. See More Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. See More Relationships built on trust, honesty and integrity.

Our Stack

Our Stack A stack of services to keep you at the forefront of technology. Free IT Consultation Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. See More Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. See More Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. See More Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. See More Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. See More Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. See More We constantly review & improve our stack Trustack aims to provide a best-in-class service in breach mitigation, detection, response and recovery. We specialise in cyber security, cloud migrations, connectivity, managed services, unified communications, and infrastructure services.  We’re proud of our client and vendor relationships, some spanning over a decade.

Future-Proof Your Business with Unified Communications

Trustack MSP Cyber Security, IT Services, IT Support. A digital illustration overlays an office meeting room with a holographic globe featuring various technology and communication icons, including Wi-Fi, smartphones, cloud storage, and dollar signs—emphasizing business connectivity as the key to success. People are visible in the background, seated at a table.

One of the outcomes in the post-pandemic world is the shift towards a new normal for workplace collaboration, communication and productivity. Guide Contents: Section 1. Introduction Section 2. The PSTN Switch-Off Section 3. Five Things to Consider When Moving to the Cloud Section 4. Why Unified Communications and Microsoft Teams? Section 5. Why Trustack? Section 6. Three Hosted Telephony Options from Trustack Introduction Businesses of all sizes have accepted the new landscape, investing in solutions that help them stay productive and connected to each other, irrespective of location. These companies have the edge in this new world of work and are already seeing more satisfied employees and the ability to deliver faster.   Despite these advances in collaboration, and the impending PSTN switch-off, many are not realising the benefits of migrating traditional telephone systems to the cloud for more flexibility, or for integration with Microsoft Teams for the full unified communications experience. The leaders in the movement towards truly unified communications, will generate a competitive advantage as their workforces collaborate better, are more productive and they provide more satisfying user experiences. Now is the time to instigate change, integrate your communications and prepare your business for the next phase in its journey. The PSTN Switch-Off The Public Switched Telephone Network (PSTN) has provided the backbone of UK telecoms for over a century, but this legacy technology will finally be switched off at the end of 2027. For companies that rely on the PSTN and Private Branch eXchanges (PBX) to manage calls this is going to present significant issues if not planned for in advance. Why now? The PSTN is no longer fit for today’s hyperconnected world. IP (Internet Protocol) communication technologies have surpassed both the analogue and ISDN technologies, with voice calls being digitised and delivered using VoIP (Voice over Internet Protocol), SIP (Session Initiated Protocol) or the mobile networks.   Many businesses have already adopted a digital model, moving their communications to the cloud, making calls over the internet and embracing video conferencing. If you have the supporting infrastructure in place, then now is the time to start planning your move to a cloud telephony solution.   One thing is sure, it is important to start to think about your move sooner rather than later as there could be a lot to plan for and resources to do this will become limited nearer the deadline date.   Depending on your requirements, moving to a hosted cloud or SIP telephony solution provides a range of benefits, including more manageable costs and improved mobility via a greater choice of telephone hardware. You can also easily scale your hosted solution along with changing requirements. Whether it is simply an additional user, or a brand-new office location – all you need is internet connectivity. Hosted solutions are also more manageable, with call statistics more easily accessible and changes, such as routing and diverts, implemented much faster. The Impact on ISDN Although the switch off will happen in 2027, BT has already started phasing out ISDN (Integrated Services Digital Network) and PSTN. In addition to standard telephony, here are some further impacted services: Redcare/Alarm lines that are on analogue PSTN lines will be affected. Emergency Phones in lifts, door entry systems and telemetry solution that are connected to analogue PSTN lines will be affected. Domestic analogue telephone lines will be affected. PDQ Machines that are connected to PSTN Lines will be affected. To mitigate the risk posed by the PSTN switch-off you need to consider migrating away from PSTN, to SIP Trunking or to a cloud-based telephony solution. But the real benefits of unified communications are realised when telephony and Microsoft Teams are combined to deliver a suite of collaboration and communication tools that give you the edge. Five Things to Consider When Moving to the Cloud Cloud hosted telephony future-proofs communication strategies by replacing physical systems with a more manageable and cost-effective alternative – but there are still some key things to consider: No telephony switch or control equipment is required at your premises With a cloud telephony system, there is no need to have physical phones or any control and routing equipment. However, you should think about employees that might want a desk phone as these will normally come at an extra cost to your softphone. Moves, adds and changes included, with no on-going support costs Unlike a traditional phone system, you can make any changes at the click of a button, or by talking to your managed services provider. Changes to company headcount can be quickly and easily actioned. Hosted telephony is scalable There is no limit to the number of users that you can have on a hosted telephony platform.The number of physical ISDN/PSTN lines, or capacity with your physical PBX, no longer determines how many users and concurrent calls you can have. Your maximum number of concurrent calls is now only restricted by your Internet connectivity. Users can work from the office or any location where they have connectivity There is no longer a need to be tied to a physical office. All calls can be made and received using an App on a laptop, smartphone, tablet, or web browser.    Users can make a call from anywhere in the world while displaying the office number, still benefiting from live analytics, reporting and call recording. If integrating with Microsoft Teams, it is as easy as downloading the app to a device to get started. The call quality is dependent on your Internet connection You can only benefit from the freedoms of cloud telephony once the right infrastructure is in place. A reliable Internet connection is essential to making sure everything runs smoothly. Most new Internet lines use fibreoptic today and this is recommended for anyone who wants the best call quality. It is important that your Internet connection has appropriate spare bandwidth available, has low latency, and is error-free with zero packet loss. Talk to your managed services provider to help you validate the suitability of your connection.

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Trusted IT Support Company in Newcastle & The North East We empower businesses to build trust with customers, boost employee productivity, and keep their data safe Free IT Consultation Join Us for Cyber Security Events in 2026 From AI strategy to IT security, discover sessions that inspire and connect. Explore our events to stay ahead of the curve, gain valuable insights, and network with others. Don’t miss out! Secure Your Spot Today! Elevate your IT security posture Trustack implements and maintains robust, secure systems that drive our clients’ businesses. As cyber security and incident response specialists, we provide best-in-class service in breach mitigation, detection, response and recovery.    Our customers are our top priority, evident through our exceptional customer service, commitment and accountability. All of which have earned us the trust of our clients. However, it is our constant drive for innovation that ensures our clients stay ahead in technology. From risk assessments to data protection, information security, and long-term security measures; our teams remain future-focused. Learn more about Trustack A stack of services to keep you at the forefront of technology. Managed IT Services Empower your business with seamless services to keep your business secure, reliable, and always supported. See More Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. See More Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. See More Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. See More Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. See More Infrastructure services Ensure a robust on-premise infrastructure solution keeps your business running smoothly. See More IT Support & Cyber Security Designed for Your Industry We work with organisations across key industries, delivering cyber security and managed IT services that align with how you operate, the risks you face and the standards you need to meet. Explore some of the sectors we support below to see how our approach adapts to each industry. Architects Construction Education Engineers Financial Healthcare Insurance Legal Manufacturing Relationships built on trust, honesty, and integrity. Whether Co-Managed or Fully Managed, our service goes Beyond Support. We don’t offer a basic support package. After all, we wouldn’t be experts in cyber security and incident response if we did.  With Trustack your support starts at an elevated level with a responsibility towards security, ensuring that your organisation is always on the front foot when it comes to cyber threats. Take your support to the next level with Beyond for you… Beyond Fully Managed with you… Beyond Co-Managed Is your business at risk? Developing a business recovery plan alongside managing risks, recognising threats, and addressing incidents effectively is essential. Determine your digital readiness! Free IT Consultation