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Managed IT Services

Homepage / Page Managed IT Services Award-winning managed IT services for businesses across Newcastle, the North East and the wider UK; secure, scalable support from a trusted local IT MSP. Free IT Consultation Tailored IT Support For Growth Fully managed IT services built around your needs. Scale, secure, and streamline, with expert support. Proactive IT Support & Monitoring Our managed IT services offer 24/7 monitoring, fast response times, and proactive issue resolution to reduce downtime. Security-First Approach As cybersecurity specialists, we embed protection into every layer of your IT environment, from endpoint to cloud. North East IT Experts We know Newcastle’s business needs and deliver managed IT services for businesses with reach across the wider UK. Our Valued Customers Fully Managed IT Services That Provide Protection Our managed IT services ensure that your business will have the best possible protection. Whether you’re looking to modernise Infrastructure & Virtualisation, improve Network Connectivity, or enhance IT Security, our services are tailored to deliver measurable results. Explore our managed IT service areas below: Infrastructure & Virtualisation Design, support, and protect the core infrastructure and virtualisation platforms your business relies on every day. Find Out More Backup & Recovery Protect your data with industry-leading backup strategies and rapid recovery options that ensure business continuity. Find Out More Network Connectivity Stay connected with secure, high-speed networking solutions that support hybrid working and remote access. Find Out More IT Security Safeguard your business with layered security services including antivirus, email gateway, and CVE remediation. Find Out More Microsoft Cloud Leverage the power of productivity Microsoft products with expert deployment, migration and management. Find Out More Business Continuity & Disaster Recovery Ensure resilience with tailored continuity planning, disaster recovery and risk mitigation strategies. Find Out More Tailored IT Support That Grows With You At Trustack, we understand that no two businesses are the same. That’s why our managed IT support services are tailored to your specific needs. From Business Continuity & Disaster Recovery and Backup & Recovery to scalable Microsoft Cloud solutions, we help you stay ahead of change and make technology a driver of growth.  Why Choose Trustack? At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We prioritise your experience at every step. We are proactive, responsive, and committed to being a stress free IT managed service provider Excellence Through Teamwork Our collaborative team works seamlessly to provide expert guidance and consistent, high-quality service tailored to your needs. Award-Winning MSP IT Company Previously recognised in the Channel Futures MSP 501 list, we’re among the top managed service IT providers globally. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Managed IT Services FAQs What are managed IT services? Managed IT services involve outsourcing your IT operations to a specialist provider who monitors, maintains and supports your systems proactively. What are the benefits of managed IT? Benefits include reduced downtime, enhanced security, predictable costs, and access to expert support without the overhead of an in-house team. Is managed IT better than in-house IT? For many businesses, managed IT offers greater flexibility, scalability and cost-efficiency compared to maintaining a full internal IT department. Depending on your in-house capacity, Trustack can go so far as to manage security on your individual endpoints, network, and data storage, or simply support your IT team with a patch management regime or remote monitoring of your Windows servers. What is the scope of Trustack’s IT Managed Services? Our services cover infrastructure, cloud, security, backup, connectivity and strategic IT planning, tailored to your business needs. Why should I choose Trustack as my managed IT provider? As a trusted provider of Managed IT services in Newcastle and the North East, we combine local expertise with global recognition. Our Beyond IT Support Packages have been designed to cover the security needs of business ranging from small, owner-managed operations to enterprise clients with thousands of employees. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation

IT Support Packages

Homepage / Page IT Support Packages Flexible, proactive IT support packages to keep your business running smoothly. Trustack delivers expert services across the North East, and UK-wide. Free IT Consultation Tailored Support Plans Choose the level of IT support that fits your business needs and budget. Monitoring & Maintenance Reduce downtime with continuous system checks and updates. Scalable Solutions Packages that grow with your business, from SMBs to enterprise. UK-Wide Coverage Local expertise in Newcastle and the North East, with nationwide reach. Our Valued Customers IT Support Packages That Keep You Connected & Secure Our Beyond IT Support packages ensures that your business will have the best possible protection – a carefully curated tech stack that we place our trust in.  Trustack offers flexible options that adapt to your requirements from beyond fully managed to beyond-co managed. Our team is dedicated to seeking out and delivering the most effective, innovative cybersecurity solutions on the market. We never offer anything we don’t use ourselves.  Explore our Beyond services for advanced support below: Beyond Fully Managed Complete IT management with advanced security and a dedicated incident commander for total peace of mind. Find Out More Beyond Co-Managed​ Shared responsibility with your internal team, combining our expertise with your in-house knowledge. Find Out More Trustack goes Beyond Keeping on top of cyber threats takes more time and resources than most companies have. Even with the right tools in place, breaches are a matter of when, not if; early awareness will allow you to recover fast in the event of a breach. Since 2008, we have been protecting businesses like yours, and our customers stay with us. Our support packages have been designed to cover the security needs of business ranging from small, owner-managed operations to enterprise clients with thousands of employees. Why Choose Trustack? At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We put our customers first always. We’re proactive, responsive, and focused on support designed around your business priorities. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every solution to ensure it’s right for your business, always with integrity and your goals in mind. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation

Microsoft Cloud

Homepage / Page Managed Microsoft Cloud Services Secure, scalable, and expertly managed Microsoft cloud services for businesses across Newcastle, the North East, and the wider UK. Free IT Consultation Tailored Cloud Strategy Our Microsoft cloud consultants design and deliver migrations aligned with your business goals. Fully Managed Services We handle deployment, licensing, monitoring and optimisation, so you can focus on growth. Security & Compliance Built-In From Intune to email deliverability, we ensure your  cloud environment is protected. Beyond 365 We help you unlock the full potential of Microsoft cloud with Azure, Copilot and hybrid tools. Our Valued Customers Secure, Scalable Microsoft Cloud Services Our Microsoft cloud managed services are designed to streamline every aspect of your cloud environment, from Microsoft 365, Microsoft Intune and Microsoft Copilot to Domain Migration. We help businesses adopt, manage and optimise Microsoft technologies with confidence. Whether you’re securing endpoints or enhancing productivity with AI, our team ensures your cloud setup is secure, scalable and aligned to your goals. Explore our Microsoft Cloud services: Microsoft 365 Secure, collaborative email, Teams, and productivity tools managed and monitored for your business. Find Out More Microsoft Intune Automate device policies, patching, and security across your Windows, macOS, iOS, and Android devices. Find Out More Microsoft Copilot Bring AI-powered assistance to your teams while maintaining control over security and compliance. Find Out More Beyond 365 Secure, support, and strengthen your Microsoft 365 environment while reducing overheads with a fully managed service. Find Out More Domain Migration Migrate domains, users and mailboxes to Microsoft cloud with ease with a managed Microsoft domain migration service. Find Out More Azure Services Scale your infrastructure with Azure compute, storage, networking and recovery tools. Find Out More Microsoft Cloud Services built for Efficiency, Backed by Expertise Trustack’s Microsoft cloud services simplify your cloud journey, from Beyond 365 through to Azure Services. As a trusted Microsoft cloud company, we provide fully managed, secure environments so you’ll save time, reduce costs and stay compliant. Our proactive approach and local expertise mean your cloud keeps pace with business growth. Why Choose Trustack? As a leading IT MSP, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We’re proactive, responsive, and focused on delivering a smooth cloud experience, so you’re never left chasing updates. Excellence Through Teamwork Our team works as one to provide expert guidance and consistent, high-quality service across every Microsoft cloud project. Trusted Innovation & Integrity We only recommend solutions we’ve tested thoroughly, ensuring they’re secure, effective, and right for your business. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Microsoft Cloud FAQs What managed Microsoft Cloud services does Trustack provide? We offer full-service management of Microsoft 365, Intune, Azure, Copilot, domain migrations and email deliverability, all tailored and supported locally in Newcastle and the North East. Why would my business benefit from Trustack’s Microsoft Cloud services? Our expert consultants ensure secure, compliant, and cost-effective adoption of Microsoft Cloud tools, freeing you from admin overhead and empowering your team with intelligent, cloud-based productivity. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation

Infrastructure & Virtualisation

Homepage / Page IT Infrastructure and Virtualisation Flexible, secure and scalable infrastructure services for businesses across Newcastle, the North East and the wider UK, expertly managed. Free IT Consultation Customised Infrastructure Our infrastructure solutions are tailored to your operational needs, helping you scale your virtualisation needs. End-to-End Infrastructure From deployment to optimisation, we provide full lifecycle support to ensure your infrastructure performs reliably and securely. Real-Time Monitoring We proactively monitor your systems to detect issues, reduce downtime and maintain peak performance across your business. Experts in Virtualisation Our team specialises in virtualised environments, delivering future-ready solutions regularly, to a  high standard. Seamless Infrastructure Solutions A robust infrastructure solution is a necessity for ensuring the smooth running of your business. At Trustack, we understand the critical role that infrastructure plays, and we have spent years perfecting the art of bringing together various components to create fully operational solutions.   We are aware of the recent changes in VMware’s strategy and what this means for businesses, which puts us in a strong position to advise on the right approach for your infrastructure. We are advising customers to move away from VMware following these changes, and have tested alternatives that work for environments of all sizes.   Our IT infrastructure management services sit within our Managed IT Services and cover several key areas of IT infrastructure support including Hypervisor Support and Infrastructure Hardware & Software. Hypervisor Support We support hypervisor platforms, identifying problems proactively and acting as your third‑line specialists if issues arise. Find Out More Infrastructure Hardware & Software​ Build a strong foundation with scalable infrastructure components and innovative software solutions. Find Out More Scalable Infrastructure That Works for You Trustack’s infrastructure services are built to support businesses across Newcastle and the North East with flexible, cost-effective solutions. As a leading IT MSP, we help you reduce overheads, improve agility and stay ahead of change. Our infrastructure & virtualisation expertise ensures your systems are optimised for performance and resilience. Our Infrastructure Services are all designed to strengthen your IT environment and keep your systems performing at their best. Why Choose Trustack? At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We prioritise your experience at every step. We are proactive, responsive and committed to delivering stress-free infrastructure support. Excellence Through Teamwork Our collaborative team ensures consistent, high-quality service across all infrastructure projects. Trusted Innovation & Integrity We rigorously test every infrastructure solution to ensure it aligns with your goals, from virtualisation to IT infrastructure monitoring. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Infrastructure as a Service FAQs What is infrastructure and virtualisation? Infrastructure is the core IT foundation such as servers, storage, networks, and software that keeps your systems running. Virtualisation lets you run multiple virtual machines or environments on a single physical device, improving efficiency, flexibility, and security. What are some examples of infrastructure and virtualisation solutions? Examples include virtual machines, cloud storage, and network components managed by providers like Trustack, enabling scalable and flexible IT infrastructure. What support do MSPs provide for infrastructure and virtualisation? MSPs offer design, deployment, monitoring, patching, optimisation, security hardening, cloud management, backup and recovery, and ongoing technical support to keep your infrastructure secure and performing at its best. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation Our Valued Clients & Partners

SASE (Secure Access Service Edge)

Trustack MSP Cyber Security, IT Services, IT Support. A close-up of a laptop keyboard with an overlay showing a login interface. The interface includes iconography of a lock, a field labeled "username" with an icon of a person, a password field with a lock icon, and a "Login" button—highlighting the true price of cybersecurity.

Revolutionising Cybersecurity with Secure Access Service Edge (SASE) Article Publish Date: What is SASE? Secure Access Service Edge (SASE) is a security system. It combines SD-WAN and Zero Trust security into one platform. This platform is delivered through the cloud. This model securely connects users, systems, endpoints, and remote networks to applications and resources, regardless of their location. Organisations need strong and flexible security to protect their data and systems. Secure Access Service Edge (SASE) is a new way to combine networking and security. It provides a single solution that users access through the cloud.   Many companies do not get all the benefits of SASE. They see it as just another security tool. They should view it as a complete system. SASE combines networking and security into one approach.   Organisations should adopt a comprehensive SASE strategy, integrating SD-WAN and ZTNA, to enhance their solutions. Implementing SASE with partners like Netskope will improve security, management, and cloud service support against evolving threats. Key Components of SASE Software-Defined Wide Area Network (SD-WAN): SD-WAN improves the user experience. It creates virtual connections between different points. This makes it easier to manage security and rules. Zero Trust Network Access (ZTNA): ZTNA makes sure that access to applications and data is given only after strict identity checks. It follows the rules of Zero Trust and uses strong access control policies. Secure Web Gateway (SWG): SWG filters internet traffic to block harmful sites, stop data leaks, and enforce usage rules. Cloud Access Security Broker (CASB): CASB helps organisations monitor and manage cloud services to ensure security and protect important data.   Firewall-as-a-Service (FWaaS): FWaaS offers cloud-based firewall services, ensuring strong threat protection and traffic monitoring without needing physical hardware on-site. The Gartner Magic Quadrant and Netskope’s Leadership The Gartner Magic Quadrant is a well-known research method. It provides a detailed look at a market’s direction and maturity. It also highlights the main companies in that market. In the world of SASE, the Magic Quadrant looks at vendors. It measures how well they can execute and how complete their vision is.   Netskope is a leading company in the Gartner Magic Quadrant for SASE. This shows that it has a strong and innovative approach to cybersecurity. Netskope’s platform is great at combining important security features. These include CASB, SWG, and ZTNA. This provides a smooth and safe experience for users.  This recognition highlights Netskope’s commitment to advancing the SASE framework and its ability to meet the dynamic needs of modern enterprises   Netskope is a leader in security. Their NewEdge network is a strong private cloud. It provides fast and reliable access to apps and data. This infrastructure not only enhances security but also optimises performance, making it a preferred choice for organisations aiming to implement a robust SASE strategy Benefits of SASE Enhanced Security: SASE combines various security features into one platform, offering strong protection against many different threats. Improved User Experience: SASE offers secure access to applications and data from anywhere. This is very helpful for remote and hybrid work environments. Simplified Management: SASE lets organisations manage security settings from a single location. This makes management easier. It also reduces the workload for IT teams. Scalability and Flexibility: SASE is a cloud solution that can grow with a business. It offers flexibility to adapt to changing needs. It also helps respond to new security threats. Implementing SASE Adopting SASE involves several key steps:   Assess Current Security Posture: Organisations should start by evaluating their existing security infrastructure and identifying gaps that SASE can address. Define Security Policies: Establish clear security policies that align with the principles of Zero Trust and least privilege access. Select a SASE Provider: Choose a reliable SASE provider. They should offer a complete set of security services. These services must fit your organisation’s needs. Deploy and Integrate: Implement the SASE solution and connect it with current systems and workflows. Make sure all users and devices are included in the new security framework. Monitor and Optimise: Regularly check the SASE solution’s performance and adjust it to improve security and user experience. Conclusion SASE provides a unified security solution for cloud systems, enhancing protection, simplifying management, and supporting organisations in maintaining cybersecurity amid evolving digital threats.   Netskope’s top position in the Gartner Magic Quadrant confirms SASE’s effectiveness in enhancing cybersecurity for organisations.   Trustack has partnered with Netskope, a leader in Secure Access Service Edge (SASE) and a top right performer in the Gartner Magic Quadrant. Explore how our advanced SASE solutions can enhance your cybersecurity—contact us today!   Our articles on Zero Trust and Secure Service Edge (SSE) are beneficial for enhancing your understanding of security. Get your business on the front foot

Netskope

Trustack MSP Cyber Security, IT Services, IT Support. The image displays the Netskope logo, featuring the word "netskope" in lowercase gray letters. To the upper right of this text is a stylized design with interconnecting circles in gray, orange, and blue.

Netskope Netskope provides advanced security and networking services designed to protect businesses and their data. Their approach is based on the Zero Trust model. In this model, nobody is trusted automatically. Everyone needs to be verified before using the network.     Netskope also utilises Security Service Edge (SSE) and Secure Access Service Edge (SASE) to deliver a unified, cloud-based service that combines network and security functions. This integrated solution helps businesses reduce risks, boost productivity, cut costs, and simplify IT operations.     Netskope keeps web, cloud, and private apps safe from cyber threats and data breaches. It creates a secure environment for cloud and remote work. Why Netskope? Netskope helps clients by reducing risk, increasing flexibility, cutting costs, and making the IT department run more smoothly. Netskope reduces security risks by 85%, boosts productivity by 20%, and saves clients over 50% by integrating SASE and discarding traditional tools. Where Netskope can help Reduce complexity of hardware centric network security Consolidate vendors and find cost saving solutions Support hybrid work while decreasing risk and complexity thereof Replace legacy VPN for a seamless and secure employee experience Adopt a zero-trust architecture to decrease attacks Stop backhauling traffic and go directly to the net The Netskope difference Adaptive trust  Promote the transition to zero trust by collecting risk data related to users, devices, applications, and data. This will allow for the implementation of accurate and adaptable trust, reducing security threats while facilitating a swift and empowering user experience. Speed & resilience Use the industry’s private cloud infrastructure. The design provides fast access for users and branches. It also has strong connections to top cloud providers. Adaptive trust  Promote the transition to zero trust by collecting risk data related to users, devices, applications, and data. This will allow for the implementation of accurate and adaptable trust, reducing security threats while facilitating a swift and empowering user experience. SSE & SASE SSE is the security component of SASE that combines various security services into a unified, integrated form to enhance capability, efficiency, and reduce complexity and cost. SASE is a cloud-based model that combines network and security services into a unified cloud service. SASE integrates Zero Trust, SD-WAN, and SSE for secure cloud and remote work environments, providing comprehensive security. It helps block threats, protects data and implements a zero-trust approach to applications. Netskope’s SSE and SASE platforms provide comprehensive security for web, cloud, and private apps, protecting against cyber threats.   These include: Various tools like classification, DLP, ATP, CSPM, and DEM are used to monitor, control, and protect important data, prevent security breaches, and improve worker experience in digital environments. The Netskope Zero Trust Engine Zero Trust is a security approach where everyone must prove their identity before accessing data or systems. Netskope’s Zero Trust Engine provides real-time visibility and policy enforcement for improved security, balancing security and usability in modern technology solutions.   The Zero Trust Engine is adaptive across three levels: Content Awareness Comprehensive visibility across different factors that impact the user, application, device, and data. Policy Definition Extremely detailed policy creation using AI/ML for assessing risks and threats, with adaptive trust scoring. Policy Enforcement Our policy enforcement is flexible and empowering because we correlate context with device activities and known vulnerabilities. Netskope zero trust engine provides you with the ability to make risk-based decisions across all parts of every transaction This helps you ask important questions about trust in various areas.  These areas include identity, device, location, application, instance, activity, behaviour, and data.   Asking these questions helps you make informed decisions. Why it’s important One platform simplifies administration, improves security, lowers risk, ensures seamless user experience, and enables advanced investigations for networking and security solutions. Get your business on the front foot

The Threat Landscape is Evolving

Trustack MSP Cyber Security, IT Services, IT Support. A cityscape at night with numerous high-rise buildings and glowing points of light. Blue lines connect the lights to various spots in the city, creating a networked pattern that stretches out from the skyline into the sky, hinting at an evolving threat landscape. The scene has a digital or futuristic feel.

The threat landscape is evolving – are you? Article Publish Date: As we continue through 2024 and beyond, the legal sector, like all businesses faces an increasingly complex landscape of security challenges.  Unlike some businesses, law firms are custodians of highly sensitive client data.   They must ensure their security policies and controls address the challenges of 2024 and beyond while adapting to significant changes in working practices. With a dispersed global workforce consuming data in various ways, robust security measures are essential. Two main changes Many business networks are now borderless, employees work from home, holiday homes, foreign countries or whilst travelling.     The devices they use may be company-issued or they may be personally provided.  Legacy security techniques such as corporate firewalls in offices or AV on the endpoint do not deliver the data protection businesses now need.   Combine this with the fact that most companies now operate a multi-cloud vendor model for services like case management systems, payroll, and Microsoft 365. Data locations are more disparate than ever, yet all need to be secured. Key security challenges The usual security challenges remain prevalent: ransomware, phishing and social engineering, insider threats (both intentional and unintentional), and third-party supply chain risks. These threats still need to be combated as the methods around these exploits mature to be more sophisticated.    Additionally new technology threats now also require defending against, such as API vulnerabilities, secrets management for app-to-app security, IoT exploits and obviously AI technologies designed to automate and streamline business processes, which bring a plethora of their own security challenges.   Often legacy security technology vendors cannot adapt existing products or develop new solutions quickly enough to comprehensively defend against these new threats or products against the new techniques used to exploit the more legacy type of threats.  Businesses need to adapt and mature their security policies, user education, and security controls.  New generation vendors offering market-leading Secure Access Service Edge (SASE) platforms, developed in the cloud to protect the hybrid cloud, provide the best protection to businesses in today’s multi-cloud vendor world.  Information security and acceptable use policies from only a few years ago likely do not cover your business’s new working practices and will need to be updated and recommunicated.   User cyber security education is essential. Employees now must be aware of social engineering scams and advanced phishing attacks, ensure their machines are rebooted to apply security patches preventing CVE exploits and remain productive in their daily tasks. A little education can go a long way.    Despite the new challenges, legacy controls still play a crucial role in protecting on-premises systems.  The guardians who manage all of this for your business are constantly under pressure to prevent exploits.  The reality is that breaches will occur at some point; the focus should be on limiting their impact, containing their spread, and responding quickly. Key tools to assist: Market leading: Manage Detection & Response (MDR) services Play a huge role in helping the security teams within your business spot the “needle in the haystack” quickly. This either prevents an exploit or allows you to react to it in real time limiting its impact. Learn more on our Arctic Wolf page. Next-Generation Antivirus and threat prevention solutions (NGAV) Leverage AI and latest techniques to prevent new forms of attacks. Some businesses might need to change their current antivirus vendor to find a product that offers true next-generation protection, but this technology will be fairly familiar to most businesses. SASE solutions integrate key modern security controls Such as Zero Trust Network Access (ZTNA), Next-Gen Firewalls/Web Application Firewalls, and SD-WAN into a single management platform, offering granular policy controls across all aspects of the solution. This is a newer aspect of security control for most businesses, but it is now necessary to secure business data based on the access methods and locations employees use. For instance, can you control how and where employees use cloud storage? For example, can you restrict downloads from a corporate OneDrive account to non-company devices whilst allowing them on company devices, as long as they are in the UK? Another crucial protective solution: Secrets and password management is another crucial protective solution many businesses are considering enhancing application-to-application integrated security. As you can see, usage, threats, and protection techniques have evolved. We all have a responsibility to adapt in order to safeguard our businesses against these new threats.   For more on the current threat landscape and need for recovery plans, read more here.  Get your business on the front foot Share the article to your socials About the Authors Connect on Linkedin

Infrastructure Services

Infrastructure as a Service (IaaS) Ensuring smooth business operations In the world of Information Technology (IT) services, the backbone of a business’s operations lies in its infrastructure. A robust infrastructure solution is a necessity for ensuring the smooth running of your business.    At Trustack, we understand the critical role that infrastructure plays, and we have spent years perfecting the art of bringing together various components to create seamless, fully operational solutions. Cloud & hybrid infrastructure The complexity of Interoperability   The modern IT landscape is a collection of interconnected systems, devices, and software.    Achieving true interoperability between these components is no small feat. It requires expertise, experience, and a deep understanding of how each piece fits into the larger puzzle.     Leading the way in innovation   In the fast-paced world of technology, staying relevant is paramount.  We are committed to being on the cutting edge of infrastructure services.   We constantly review and update our vendor portfolio to ensure that we are offering the most up-to-date solutions in the marketplace.     Experience you can trust With a wealth of experience under our belts, Trustack has earned a reputation for excellence in the field of IT infrastructure services. Our team of experts dedicates themselves to ensuring that you get the most out of your investment. We are proud of our ability to provide customised solutions for your unique needs. Our solutions can handle even the most intricate requirements. Why Trustack? Trustack provides a range of Infrastructure Services tailored to your needs: Expertise: Our team brings years of experience and expertise to every project. Innovation: We are at the forefront of emerging technologies, ensuring you have access to the latest solutions. Vendor Relationships: Benefit from our strong partnerships with leading vendors for optimal pricing. Custom Solutions: Your business is unique, and we tailor our solutions to fit your specific requirements. Client Satisfaction: Our impressive client retention ratio speaks volumes about the quality of our services. Leveraging vendor partnerships for your benefit Trustack knows that finding the right solution involves more than just technology – it also requires the best products and services. This is why we work closely with our product suppliers to ensure our customers receive the right solutions.    Our focus is to stay at the forefront of infrastructure services and be early adopters of new technology within the reseller community in the UK. To do this, we continuously assess our range of software infrastructure to ensure that we remain highly relevant in the market.   We have strong accreditations and relationships with vendors that enable us to negotiate on your behalf. This allows us to provide you with cost-effective solutions that align with your needs and budget. Trustack: your partner for reliable infrastructure When it comes to  infrastructure solutions, Trustack is your trusted partner. Contact us today to learn more about how we can help elevate your business’s IT infrastructure to new heights of efficiency and reliability. Build My Infrastructure A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. Relationships built on trust, honesty and integrity.

Connectivity

Connectivity Managed Network Services Provider For all your connectivity needs! At Trustack, we understand that in today’s digital age, a robust and efficient enterprise networking infrastructure plays a crucial role for business to thrive.  We offer expert advice, design and support services for all your connectivity needs. This includes broadband and Software-Defined Wide Area Networking (SD-WAN).  Our services Consultancy Our team of highly qualified experts at Trustack specialises in Enterprise Networking consultancy. We collaborate with our clients to grasp their specific needs and customise solutions that align with their business objectives. Whether you’re a small business or a large corporation, we provide personalised consultations to ensure your networking infrastructure aligns with your objectives. Design   Designing an effective networking setup requires careful planning and expertise. Trustack excels in creating network designs that are scalable, efficient, and secure.   Whether you need simple broadband connections, Fiber to the Cabinet (FTTC) or Fiber to the Premises (FTTP), leased lines, or the advanced capabilities of MPLS/SD-WAN, we have you covered. Support   At Trustack, we don’t just stop at design and implementation. We offer comprehensive support services to ensure your network runs smoothly at all times.   Our dedicated support team is available to address any issues promptly which minimises downtime and keeps your business operations running seamlessly. Connectivity solutions Trustack provides a range of connectivity solutions tailored to your needs: Broadband: Ideal for small to medium-sized businesses looking for reliable internet access. FTTC (Fiber to the Cabinet): Offers faster and more stable connections than traditional broadband. FTTP (Fiber to the Premises): Provides ultra-fast speeds and is suitable for bandwidth-intensive applications. Leased Lines: Dedicated, uncontended connections for businesses with high reliability and performance requirements. MPLS/SD-WAN: The future of WAN connectivity, offering enhanced op redundancy, traffic visibility, and control. Why choose SD-WAN? SD-WAN is quickly becoming the top choice for businesses wanting to improve their WAN infrastructure. Here’s why: Enhanced redundancy   SD-WAN provides higher levels of redundancy compared to traditional WAN setups. By utilising multiple connections, including broadband, MPLS, and LTE, SD-WAN ensures continuity even if one link fails. This redundancy is crucial for businesses that rely heavily on uninterrupted connectivity. Improved visibility   One of the key benefits of SD-WAN is its enhanced visibility into traffic usage and profiles. IT administrators can gain insights into which applications are consuming bandwidth, allowing for better optimisation and prioritisation of critical traffic. Granular control SD-WAN offers granular control over WAN traffic, allowing administrators to set policies based on application, user, or location. This level of control allows for efficient use of network resources. It ensures that mission-critical applications always have the necessary bandwidth. Trustack cabling services   In addition to our networking expertise, Trustack also provides comprehensive cabling services. We offer a range from Ethernet cabling for network refreshes, office fit-outs, or expanding your network capacity. Whatever you need, our skilled technicians ensure high-quality installations. Trustack: your trusted partner in enterprise networking With Trustack, you’re not just getting a service provider but also network management. You’re gaining a trusted partner committed to your success.    Our team’s expertise in enterprise networking and network security combined with a dedication to customer satisfaction sets us apart. Get Me Connected A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. Relationships built on trust, honesty and integrity.

Unified Communications

UCaaS for Businesses in The North East Streamlining operations across locations with Trustack Prepare for the 2027 PSTN/ISDN Switch Off BT’s 2027 switch-off of PSTN and ISDN services marks a crucial shift in telecommunications. As part of BT’s digital voice changeover plan requires all to have an internet connection. Trustack is here to guide you through this transition with urgency and clarity. BT’s original projected switch-off date (2025) has been extended, with the aim to complete the move by the end of January 2027. The extension is no reason to delay migrating from analogue to digital as quickly and effectively as possible is important. Why switch & how it affects you: Outdated Infrastructure: PSTN networks are outdated and costly to maintain, prompting the need for a transition to digital alternatives. Alignment with Technology: Embracing digital solutions aligns with evolving technology trends and ensures future-proof communication systems.   What are the benefits of switching? Cost Reduction: Digital alternatives offer reduced costs compared to traditional phone lines. Enhanced Mobility: Enjoy greater flexibility with a variety of devices and locations for communication. Scalability: Easily scale your communication systems to meet changing business needs. Advanced Features: Access new features and capabilities for improved efficiency and productivity.  Take Action & Plan Ahead – Start planning your migration now to avoid disruptions and take advantage of cost savings and modern features. Trustack expert team is here to support and guide you every step of the way.  The switch-off deadline is approaching fast – don’t delay, act today to secure your business’s communication future. Stay in touch with Trustack In today’s fast-paced business landscape, the ability to communicate and collaborate seamlessly across multiple locations is not just a luxury but a necessity.   Unified Communications (UC) is the solution empowering businesses to do just that. Whether you have one location or multiple sites, UC offers the tools to keep your teams connected and ensure smooth operations. What is Unified communications? Unified Communications integrates multiple communication tools into one platform to enhance collaboration among employees, regardless of location. What is hosted Telephony? Hosted telephony is when your phone system is located in the cloud, rather than on your own premises. It is ideal for both small and aHosted telephony is a cloud-based phone system suitable for businesses, featuring Trustack’s flexible and scalable VoIP solution with various options and costs. businesses. Flexible, reliable & efficient hosted telephony licensing options With TruStack Hosted Telephony, customers can choose a mixture of TSV, TSV+ and TSUC users simultaneously.   Simply pick and mix the licences that best meet the user and organisation requirements and all users/devices are connected to the feature rich management platform.  Our services Hosted telephony provides a flexible, reliable and efficient way to manage your communications: TSV – Trustack Voice   Designed for use with desk phones connected over VoIP technology and using internet connectivity to transmit call data.  ​  All functions of traditional PBX Package includes voicemail, hunt groups, ring groups, ad-hoc conferencing, IVR and more Includes audio conferencing Optional extras include video conferencing TSV+ – Trustack Voice +   Suited for users who require a feature rich softphone application for use on desktop and/or mobile devices. ​   • Includes all features as Trustack Voice• Native softclient• Support for iOS and Android• Browser-based, supported on MS Windows and Apple Mac• Presence• IM• Shared Corporate Phonebook TSU – Trustack Unified Communications   For users who require a feature rich system that works seamlessly with Teams and utilises the Teams application as the telephony client with a built-in softphone​. ​   Includes all features as Trustack Voice and: Full Microsoft Teams integration with calling, conferencing etc. Mobile Client – Microsoft Teams Client for a familiar look and feel Presence  IM The benefits of hosted telephony One of the key components of Unified Communications is hosted telephony, a solution where your phone system resides in the cloud rather than on-premises. This approach offers a range of benefits for businesses of all sizes: Flexibilty Hosted telephony provides the flexibility to scale your communication infrastructure as your business grows. Whether you need to add new users or expand to new locations, the cloud-based nature of hosted telephony makes it easy to adjust. Reliability   Cloud-based systems are known for their reliability. With redundant servers and built-in failover mechanisms, hosted telephony ensures that your communications remain uninterrupted, even in the event of a local outage. Efficiency   Managing your communications becomes more efficient with hosted telephony. Updates and new features can be deployed centrally, eliminating the need for on-site maintenance and reducing IT overheads. Accessibility   Access your phone system from anywhere with an internet connection. This is particularly valuable for businesses with remote or mobile employees who need to stay connected on the go. Customised solutions for your business At Trustack, we understand that every business has unique telephony requirements. Our hosted telephony solution is very flexible, so you can customise (d) it to meet your specific needs. Whether you’re a small startup or a large enterprise, we have the tools and expertise to create a customised UC solution for you. Unify My Team A stack of services to keep you at the forefront of technology. Cyber Security Keep your data safe from unwanted threats and attacks with best-in-class cyber security management. Cloud & Hosting Plan and migrate relevant infrastructure with hybrid cloud solutions that save time and drive efficiency. Disaster recovery Protect your data with a disaster recovery process to recover your business if the worst does happen. Connectivity Get expert advice, design and support your enterprise networking needs from broadband to SD-WAN. Infrastructure services Ensure a robust ‘on-premise’ infrastructure solution keeps your business running smoothly. Unified Communication Enable your teams to operate better and communicate across single and multi-site locations. Relationships built on trust, honesty and integrity.