Domain Migration
Homepage / Page Microsoft Domain Migration Services Microsoft Domain Migration Services for Businesses Across Newcastle & the North East. Book your free IT consultation Move users, data, and services safely with a fully managed Microsoft domain migration service. Whether you’re undergoing a merger, acquisition, restructure, or tenant consolidation, Trustack helps organisations securely migrate or split domains such as Active Directory and Microsoft 365 tenants with minimal disruption. Our Valued Customers Planned & Structured Migrations Every migration is carefully scoped and planned to reduce risk, downtime and unexpected issues. Fully Managed We manage the migration, covering configuration, execution, validation, and post‑migration support Microsoft Cloud Experts Our team has experience delivering M365 tenant to tenant migration across a range of environments. Security Focused Identity, access and data protection are built into every stage of the migration process. Domain Migration That Supports Ongoing Working Domain migrations and separations are among the most technically complex and high‑risk IT projects an organisation can face. When handled poorly, they can result in service outages, data loss, security vulnerabilities, and disruption to productivity. We deliver a fully managed Microsoft 365 migration service designed to move users, domains, and workloads securely into Microsoft 365. This includes Microsoft domain migration projects supporting Microsoft 365 environments, including transitions from legacy platforms. Every migration is carefully planned and managed to maintain access to critical services, protect identities and data, and minimise disruption throughout the transition. How our domain migration service works Planning We assess your current environment, goals and risks. Then we agree the right migration approach for you. Security-Driven Execution We configure the environment and and carry out the migration in a controlled manner for protection. Post-Migration Support Once migration is complete, we validate services and keep your team informed and confident both during and after. Why Choose Trustack? Customer First Support We’re proactive, responsive and focused on making migrations as smooth as possible for your users. Excellence Through Teamwork Our Microsoft Cloud, security and support teams work together to deliver consistent, high‑quality migrations. Trusted Innovation & Integrity We rigorously test every domain migration solution to ensure it’s right for your business, always with integrity and your goals in mind. Microsoft Cloud Expertise That Supports Your Growth At Trustack, we value our customers above all else and place a strong focus on excellence and long‑term success. As a North East IT support company with national reach, we have faster response times when you need them most, alongside consistent support for organisations with multiple UK locations. Domain migration sits within our Managed IT and Microsoft Cloud services, which include Microsoft 365, Intune and Beyond 365. These services complement our domain migration by ensuring your Microsoft Cloud services work together cohesively. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What are the essential prerequisites before we begin a Microsoft 365 domain migration? We review your existing domain setup, users, licences, data locations and dependencies to ensure the environment is ready before migration begins. How do you ensure minimal downtime and business continuity during the migration switch? Migrations are carefully staged and planned to maintain access to email and services wherever possible, reducing disruption for users. Should our internal IT team handle the migration, or should we use your managed services? While internal teams can manage migrations, many organisations choose Trustack to reduce risk, save time and ensure the migration is completed correctly. What steps are taken to secure our data and prevent loss during the transition? Security and data protection are built into the migration process, including validation, controlled cutovers and post‑migration checks. Will the domain migration impact our existing email and SharePoint access? Access is planned and managed carefully to minimise disruption, with services tested and validated during the migration. Do you provide post‑migration support and user training for Microsoft 365? We provide post‑migration support and guidance to help users transition smoothly to the new environment. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Microsoft Copilot
Homepage / Page Microsoft Copilot Services Microsoft Copilot to boost productivity for SMBs across the North East and Newcastle. Book your free IT consultation Copilot is an AI‑powered assistant with enterprise‑grade security and privacy. It is designed to work seamlessly within your M365 environment by directly integrating into everyday applications like Word, Excel, Outlook, PowerPoint and Teams. At Trustack, our Microsoft Copilot services cover security assessments as well as licensing and integration, making sure Copilot is deployed in a way that aligns with your organisation’s needs. Our Valued Customers Powerful Generative AI Copilot brings advanced generative AI into your everyday tools, helping your teams work faster and reduce time spent on manual tasks. Security Assessments Our readiness assessment uncovers any potential risks, ensuring your organisation is safe before Copilot is switched on. Enterprise-Grade Security Copilot keeps your information protected with enterprise‑level security, ensuring your data stays within your environment. AI Experts You get clear, practical guidance from specialists who understand both AI and Microsoft 365, helping you adopt Copilot confidently. Microsoft Copilot Services that Boost productivity securely Microsoft 365 Copilot can help organisations boost productivity, save time and reduce costs by making day‑to‑day work faster and more enjoyable. It combines advanced language models with your organisation’s data and apps such as Word, Excel, PowerPoint, Outlook and Teams. Copilot can recap and transcribe meetings, summarise documents, generate ideas, assist with writing and retrieve information immediately, amongst other things. We’ll provide your Copilot licences, help you get them set up and support you with anything you need along the way. However, while Copilot can be a powerful tool, it can also cause compliance and security issues if it isn’t configured and used correctly. This is why our Microsoft services include a streamlined security assessment that identifies risks of data exposure, identifies security gaps, and maintains compliance, all in a matter of days. This helps your organisation leverage Copilot safely and effectively. We also provide events and tailored guidance to help your teams use Copilot confidently, productively and in a secure way. How our copilot service works Security Assessment We analyse your Microsoft 365 environment to identify risks or security gaps, so you can adopt Copilot safely and confidently. Prepare & Deploy Copilot Once your environment is secure, we set the foundations and deploy your licences, handling configuration and permissions so everything stays aligned with your needs. Guidance & Adoption Support To help your teams get the most out of Copilot, we provide tailored guidance and events designed to build confidence and support productive, responsible use of AI. Why Choose Trustack? Customer First Approach We guide you through Copilot in a clear, supportive way, making the experience smooth and centred around your goals. Excellence Through Teamwork Our team works closely with yours to ensure Copilot is introduced safely, and in a way that genuinely supports how your people work. Trusted Innovation & Integrity We take a careful, integrity‑led approach to IT Support, helping you use Copilot in a secure way that protects your organisation. Strengthening Your Entire Microsoft Environment Our Microsoft Copilot Services sit within our broader Managed IT Services and Microsoft Cloud Services. These services work together to streamline your cloud environment and ensure they integrate together seamlessly. Alongside Copilot, we also provide services such as Microsoft Intune, Beyond 365, Email Deliverability, and Azure Services, to ensure every part of your Microsoft environment is secure and working exactly as it should be. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What internal technical steps are required to prepare our business data before a Microsoft Copilot rollout? Start with a readiness assessment to identify risks and security gaps and ensure compliance. We can then suggest actionable insights to ensure your business data is secure. How does Microsoft Copilot ensure data privacy and UK GDPR compliance in regulated sectors such as Financial services and Law? Copilot honours existing permissions, doesn’t train on your data, and is covered by Microsoft’s enterprise Data Protection Addendum with GDPR support and data‑residency commitments. What criteria should we use to evaluate a certified Microsoft AI Partner? When evaluating a Microsoft AI Partner, check they are an active member of the Microsoft AI Cloud Partner Program, with demonstrable experience delivering Microsoft Copilot or AI solutions in real customer environments. Do you provide staff training and adoption strategy workshops for Microsoft 365 Copilot? We run events and provide tailored guidance for safe, productive AI use. Can your team assist with advanced enterprise setups, such as integrating Copilot for Sales with our CRM or deploying GitHub Copilot? Our team can support advanced Copilot deployments where they are supported by Microsoft, including enterprise configurations, security controls, and adoption planning. We’ll assess your existing environment to ensure any Copilot integration or deployment is appropriate, secure, and aligned to how your teams actually work. How does Microsoft Copilot compare to alternatives like Google Duet AI for enterprise business? Google Gemini offers strong AI features across Gmail, Docs and Sheets, but Microsoft 365 Copilot is often the better fit for organisations already using Microsoft 365. Copilot works inside Word, Excel, PowerPoint, Outlook and Teams and is grounded in your Microsoft Graph data, meaning it can securely use your emails, documents, meetings and chats to provide far more relevant, role‑specific support. It also benefits from Microsoft’s enterprise‑grade security, GDPR commitments and Purview governance tools, giving businesses tighter control over data protection and compliance. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Microsoft Intune
Homepage / Page Microsoft Intune Services Microsoft Intune Services for SMBs Across Newcastle and the North East. Book your free IT consultation Microsoft Intune is a cloud based Unified Endpoint Management (UEM) platform which allows managing, securing and configuring devices and applications from one console. Trustack provides managed Microsoft Intune services to help organisations securely manage devices, users and applications in a cloud‑first environment. Our Valued Customers Centralised Device Management Manage devices from one cloud‑based console, without relying on on‑premise infrastructure. Security & Compliance Apply configuration and compliance policies that protect company data across both corporate and personal devices. Automated Device Deployment Provision and configure new devices using Windows Autopilot and Intune‑based build processes. Integrated Microsoft Cloud Intune works alongside Microsoft 365 and Microsoft Entra ID to deliver joined‑up identity and device control. Microsoft Intune Services That Simplify Device Management Microsoft Intune replaces traditional legacy tools with a cloud‑based approach to device management. Using Intune, Trustack manages device enrolment, security configuration, application deployment and compliance, without the need for VPN‑dependent policies or on‑premise domain controllers. Intune allows laptops, mobiles and tablets to be securely configured, monitored and supported from a single cloud‑based platform. Trustack uses autopilot‑driven device builds, standardised security baselines, encryption enforcement, application packaging and ongoing policy management as part of our managed Microsoft Intune services. How our Microsoft Intune service works Assess & Design We review your existing environment and determine the right enrolment model based on how your business operates. Deploy & Configure We configure Intune policies and compliance rules and deploy devices using Windows Autopilot where appropriate. Support & Optimise We provide ongoing Intune support, policy refinement and troubleshooting, ensuring devices remain secure and compliant. Why Choose Trustack? Customer First We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert Microsoft Intune support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every Intune solution to ensure it’s right for your business, always with integrity and your goals in mind. Microsoft Cloud Services that secure your environment As a trusted IT Support Company across Newcastle and the North East, we focus on striving for excellence across all of our services and also keep our customers at the forefront of everything we do. Microsoft Intune is delivered as part of our Microsoft Cloud, and Managed IT Services with services such as closely aligned with Microsoft 365, Microsoft Copilot, and Azure Services. Managing these services together allows us to apply security and access controls consistently, ensuring only compliant devices can access company data. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What is included in a managed Microsoft Intune service package compared to managing it in-house? A managed Intune service typically includes environment design, policy configuration, device enrolment, application deployment, ongoing monitoring and troubleshooting. Managing Intune in‑house often requires specialist skills and continuous effort to keep policies aligned with best practice. How do Microsoft Intune’s security features help our business maintain GDPR compliance? Intune supports device encryption, access controls and compliance enforcement, helping reduce the risk of data exposure. When combined with identity controls and correct configuration, this supports GDPR principles around data protection and access management. How does Microsoft Intune compare to alternatives like Jamf for managing Apple and mixed-device environments? Intune supports Windows, macOS, iOS and Android from a single platform and integrates tightly with Microsoft 365 and Entra ID. Jamf focuses primarily on Apple devices, whereas Intune is better suited to mixed‑device environments already using Microsoft Cloud services. Do your Newcastle services include advanced features such as Windows Autopilot deployment and Azure AD migration? Yes. Trustack delivers Windows Autopilot deployments and supports Entra ID‑joined and hybrid‑joined device models as part of our Microsoft Intune services. What criteria should we use when choosing a local IT partner for an Intune deployment? Look for proven delivery experience, documented deployment processes, understanding of Microsoft Cloud services, and the ability to provide ongoing support, not just initial setup. Local expertise also enables closer collaboration and faster response times. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Email Gateway
Homepage / Page Email Security Gateway Services Secure Email Gateway Services For SMBs Across Newcastle and the North East. Book your free IT consultation A secure, cloud‑based email gateway protects your organisation from spam, phishing, malware and impersonation attacks before they reach your inbox. Trustack’s Email Gateway services act as your first line of defence, filtering threats, enforcing policy and ensuring email continuity. Our Valued Customers Advanced Threat Filtering Stops spam, malicious payloads, phishing attempts and harmful URLs using AI and global threat intelligence. Outbound Protection Blocks suspicious outbound emails, prevents data loss, and protects against compromised accounts sending malware. Email Continuity Because the gateway sits between Microsoft 365 and your devices, you can still send and receive email if Microsoft has an outage. Dynamic Microsoft Licensing Licences dynamically adjust when users are added or removed in Microsoft 365, helping you pay only for what you use. Email Gateway Services That Strengthen Your Security Posture We deploy, configure and tune your email security gateway so it works seamlessly with Microsoft 365. This includes inbound and outbound filtering, data loss prevention, URL defence and encryption. Our anti‑spam solution analyses all inbound junk or suspicious emails, scanning them for malware, malicious payloads and campaign‑based attack patterns. This also checks your outbound emails which means if an infected application tries to send messages on your behalf, the gateway intercepts them before they leave your organisation. URL Defence adds an additional layer of protection by analysing web links inside emails. If a link is identified as unsafe, the message is automatically quarantined. Each user receives a daily email digest summarising any messages that were held back, allowing them to safely preview and release emails into their inbox if they are legitimate. How our Email Gateway service works Deploy & Integrate Seamlessly We implement the gateway between your mail provider and your users, integrating securely with Microsoft for effortless management. Filter, Detect & Block Threats All inbound and outbound messages pass through advanced filtering so that threats such as spam, malware and malicious URLs are automatically blocked. Stay Connected with Email Continuity If Microsoft 365 has service issues, users stay able to send and receive email via the secure continuity inbox until normal service resumes. Why Choose Trustack? Customer First Approach We put our customers first, giving you clarity, guidance and configuration so the gateway works exactly as your business needs it to. Consistent, High‑Quality Protection Our collaborative team works seamlessly to deploy and maintain the gateway, ensuring everything remains aligned with best practices. Trusted Security Expertise We rigorously test every solution to deliver a strong, modern email gateway solution to suit your needs. Stronger IT Security That Keeps Your Business Moving Your Email Gateway service is part of Trustack’s IT Security and wider Managed IT Services, working seamlessly alongside services such as Next‑Generation Antivirus and Azure CVE Remediation. Together, these services provide a strong foundation of protection for your organisation, reducing risk, improving visibility and keeping users safe. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What exactly is a secure email gateway and why does our business need one? A secure email gateway filters inbound and outbound email to block spam, malware, phishing, spoofing, and data‑loss attempts before they reach your users. It adds an essential security layer on top of Microsoft 365 by inspecting URLs, attachments, and sender reputation. How does an email gateway integrate with our existing Microsoft 365 or Google Workspace setup? The gateway sits between your cloud email platform and your users. It connects securely with Microsoft 365 through Azure AD sync for automatic user provisioning and licence adjustments, and works the same conceptually with Google Workspace. All messages flow through the gateway for filtering before arriving in or leaving your mailbox. Will using an email gateway service help us meet UK GDPR compliance standards? A gateway strengthens GDPR compliance by preventing unauthorised data sharing, blocking malicious payloads, enforcing outbound filtering, enabling email encryption, and supporting domain authentication to reduce impersonation risk. Combined, these reduce the likelihood of a reportable data breach. What are the advantages of a cloud-based gateway service compared to an on-premise solution? Cloud‑based gateways benefit from global threat intelligence, automatic updates, high availability, and scalable filtering capacity. They also provide email continuity during provider outages, letting you keep sending and receiving email even if Microsoft 365 is down, something an on‑prem server can’t guarantee without significant overhead. What specific technical features should we look for when vetting a managed gateway provider? Look for advanced spam and malware filtering, URL defence, outbound filtering, data loss prevention, encryption, continuity inbox, Azure integration, and comprehensive logging and reporting. These are all included in Trustack’s managed gateway service. Can a secure email gateway effectively stop advanced threats like phishing and spoofing? Yes. Email gateways can block phishing campaigns, malicious links, impersonation attempts, and spoofed domains using a combination of AI analysis, sender authentication checks and global threat intelligence. Suspicious messages are quarantined before users can interact with them. What specific features are included in a managed anti-spam service? Managed anti‑spam includes inbound and outbound spam filtering, malware scanning, URL defence, data loss prevention, and quarantine management. These filters are continually updated based on global threat activity. Can an anti-spam service provide email continuity if our primary server goes down? Yes. Because the gateway sits between Microsoft 365 and your devices, you can keep sending and receiving email even during a Microsoft outage. Messages queue safely and sync once service is restored. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Azure CVE Remediation
Homepage / Page Microsoft Azure CVE & Remediation Services Azure CVE Remediation Services For SMBs Across Newcastle and the North East. Book your free IT consultation Keep your azure environment secure from common vulnerabilities and exposures (CVEs) with Azure CVE Remediation from Trustack. Our service ensures your Azure environments remain secure by identifying vulnerabilities, applying patches where required and closing the gaps Microsoft doesn’t cover. Our Valued Customers Fully Secured Beyond Microsoft We handle the patching and remediation tasks that sit outside Microsoft’s managed layers. Consistent, Centralised Patching Your Azure VMs, AVD hosts and workloads receive patching that come from a single place. Security Hardening We review identity, configuration and policies to strengthen cloud security at every layer. Seamless Hybrid Protection One unified approach keeps Azure, on‑premise and hybrid systems secure and aligned. Azure CVE Remediation that strengthens your cloud environment We assess your Azure workloads, identify where CVEs apply, and remediate them using best‑in‑class tooling. Whether you’re running virtual machines, hybrid infrastructure, Azure Virtual Desktop or cloud‑native applications, we align patching responsibilities to the correct layer. Microsoft automatically patches underlying hardware, hypervisors and many platform services, but anything you deploy or manage such as applications, and configurations still require active management. Trustack handles this responsibly with proactive patching and clear guidance, helping your Azure workloads meet the same security standards we apply across servers, endpoints and wider infrastructure. How our Azure CVE Remediation service works Identify Responsibility & Assess Risk We map your services to determine which CVEs Microsoft already protects, and then ensure any risks are dealt with accordingly. Patching For anything you control, we deploy OS‑level and third‑party patching through a centralised system, covering vulnerabilities quickly and consistently. Validate Configuration Even when patching is handled by Microsoft, we review configurations, identity controls and security policies to ensure the service is deployed safely. Why Choose Trustack? Clear Guidance We put our customers first always and work to remove uncertainty. You get a straightforward view of what needs patching and why. Support that fits your environment Our collaborative team works seamlessly to provide expert support that matches your individual needs and requirements. Trusted Innovation & Integrity As a leading IT Support company, we rigorously test every CVE solution to ensure it’s right for your business, always with integrity Part of Your IT Security Ecosystem Azure CVE Remediation sits within Trustack’s wider IT Security and Managed IT Services, ensuring your cloud environment is secured as part of a unified security strategy. Our Azure CVE remediation service can be combined with services such as Email Gateway and Next Generation Antivirus, to deliver an integrated IT Support strategy and reduce exposure to cyber threats. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why should a Newcastle-based business choose a local partner for Azure vulnerability management instead of a national provider? A local partner gives you quicker response times, closer collaboration and support that understands how businesses in the North East operate. You get tailored remediation, hands‑on help, and engineers who can work with you directly. What should we look for when choosing a certified Microsoft Azure security and remediation partner? Choose a partner that understands Azure’s shared responsibility model, offers OS and third‑party patching for VMs and AVD, and can interpret cloud security recommendations into actionable remediation. How does Microsoft Defender for Cloud compare to third-party vulnerability scanners for CVE remediation? Defender for Cloud is excellent for identifying misconfigurations and highlighting risks within Azure, but it does not automatically patch operating systems or third‑party applications. Third‑party tools offer broader detection. How do Azure remediation services help UK businesses maintain GDPR and industry-specific compliance? GDPR requires organisations to minimise vulnerabilities and maintain secure configurations. Remediating Azure CVEs reduces the likelihood of data breaches, strengthens access controls, and demonstrates you have taken appropriate technical measures to protect sensitive data. What is the typical step-by-step process for identifying and fixing vulnerabilities within an Azure environment? We scan your Azure environment, map each finding to the shared responsibility model, patch workloads you control, validate configurations where Microsoft handles patching, and implement ongoing monitoring to ensure new CVEs are addressed as they emerge. How can IT Managers effectively communicate Azure security risks and the need for remediation to non-technical stakeholders? Focus on business impact rather than technical detail, such as downtime, data loss, financial penalties or reputational damage. Showing simple before‑and‑after reports or highlighting a real vulnerability that was remediated could help non‑technical stakeholders understand. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Immutable Backups
Homepage / Page Immutable Backup Solutions Secure immutable backups for businesses across Newcastle & the North East. Free IT consultation If your backup data can be altered or deleted, it will not survive a ransomware attack. Add a last line of defence to your backup strategy with immutable backup solutions that can’t be altered, encrypted or deleted during the lock period. Immutable backups are specifically designed to protect data from ransomware and similar (otherwise disastrous) forms of data loss. Our secure cloud storage solution keeps recovery points instantly accessible while protecting them from ransom. Our Valued Customers True immutability Protected against ransomware with Immutability and Multi-User Authorization. Hot, recovery‑ready storage Recovery points stay in “hot” storage so your data is ready for immediate use. Certified data centres Data centres meet recognised standards such as by SOC-2, ISO 27001 and PCI-DSS. Simple, predictable pricing Straightforward per‑TB storage pricing with no proprietary hardware lock‑in. Immutable Backup Solutions That Safeguard Your Critical Data Delivered within our wider Managed IT Services, our recovery vault immutable backups are a secure, cost-effective cloud storage solution designed to protect data by providing a secure, unchangeable “golden copy” of your data. This serves as a reliable last line of defence in your overall disaster recovery and cybersecurity strategy. We provide Immutability, virtual air-gapping, and Multi-User Authorization, using hot‑tier cloud storage so recovery points are ready for immediate use. You get clean, point‑in‑time copies without proprietary hardware or complex change programmes. The platform integrates directly with leading backup tools (such as Veeam), is hosted in certified UK data centres, and is encrypted in transit and at rest. Why Choose Trustack? Customer‑First Delivery We put our customers first, always. We’re proactive and focused on delivering a smooth backup and recovery experience. Expert specialists Our collaborative team works seamlessly to provide expert immutable backup support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every backup solution to ensure it’s right for your business, always with integrity and your goals in mind. Trusted Expertise That Strengthens Your Resilience At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. We take this approach with all of our Backup and Recovery Services which can work together to protect your data. As well as immutable backups, we offer Veeam Backup and Support and Microsoft 365 Backups to ensure your data is secure, recoverable, and tailored to your specific business necessities. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What does immutable actually mean and can these backups ever be deleted? Immutable means backup objects are written once and cannot be changed or removed until the retention lock expires. During that lock window, even admin actions and ransomware cannot alter them. After the configured retention period ends, normal lifecycle policies apply. How does immutable technology specifically stop ransomware? Ransomware typically tries to encrypt or delete backups to block recovery. With immutability enabled, the attacker’s changes won’t apply to the locked copies, so you can restore clean data from a known‑good point in time. What is the difference between an air-gapped backup and an immutable backup? Air‑gapped copies are physically or logically isolated (e.g., offline or on a separate network), which reduces exposure. Immutable copies are logically locked against change and deletion for a set time. Many organisations use both: immutable cloud copies for speed, plus periodic air‑gapped copies for extra assurance. How do I integrate immutability into my existing 3-2-1 backup strategy? Keep 3 copies on 2 different media, with 1 off‑site, and make the off‑site copy immutable. For higher assurance, extend to 3‑2‑1‑1‑0 (add one air‑gapped copy and aim for zero restore‑test errors). Should I choose a cloud-based or on-premise solution for immutable storage? Cloud immutability is quick to adopt, scales per‑TB and avoids hardware refresh cycles. On‑premise immutability can suit strict data‑sovereignty or offline requirements but involves capital cost and maintenance. Many SMBs start in the cloud, then add on‑premise for selective workloads. Do immutable backups help meet regulatory compliance standards? Yes. Immutability supports auditability and integrity requirements by proving that records were not changed during a defined window. It also simplifies investigations and legal holds by providing trustworthy, point‑in‑time copies. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
M365 Backup
Homepage / Page Microsoft 365 Backup Solutions Secure Microsoft 365 backup and recovery for businesses in Newcastle and the North East. Free IT consultation Trustack provides managed Microsoft 365 (M365) backup as a service for SMBs and enterprises across Newcastle and the North East. These cloud‑to‑cloud backups capture independent copies of your Microsoft 365 data, including Exchange, OneDrive, SharePoint and Teams, ensuring it remains protected outside your live Microsoft environment. Our Valued Customers Immutable by design Backups are tamper‑proof with point‑in‑time recovery for mail, files and Teams content. Fast, granular recovery Express restore points allow you to back up and restore clean copies of your data in hours. Certified infrastructure Data is stored in UK centres that operate to recognised standards, including ISO 27001 and SOC 2. Unlimited Storage Unlimited immutable storage for your data, which is fully encrypted in transit and at rest. Microsoft 365 Backup Solutions That Protect Your Business Data Accidental deletions and ransomware that alters files cause disruptions that can be business-threatening. Independent, immutable backups of Microsoft applications such as SharePoint, OneDrive and Teams keep your data secure and recoverable. Data is UK‑hosted and encrypted in transit and at rest, with unlimited storage and free inactive users so leavers’ content remains protected without extra licences. Your Microsoft 365 backup as a service includes immutable backups across your Microsoft workspaces, with Entra ID change tracking to speed up account‑level investigations. Your data is held in two different data centres with two copies in each, so there are four copies of the data held in an immutable fashion. We also provide point in time recovery, so if, for example, you need to recover a single email, we do so without having to recover the whole user or mailbox. How our Microsoft 365 Backup service works Planning We confirm the number of users, then select the subscription that suits you best, keeping billing per licensed user simple. Connect, harden & validate We set up your tenancy, enable immutable protection and encryption, and validate coverage. Monitor, support & report Automated alerts go to our support team for action. We provide regular reporting and assist with restores. Why Choose Trustack? Proactive, Human Support Proactive, responsive and clear backup that runs quietly in the background, with guided help when you need to recover. Specialist Consultants Backup, cloud and security specialists working together to deliver consistent outcomes across your Microsoft 365 environment Trusted Innovation & Integrity Hardened configurations, transparent reporting, and beneficial recommendations based on your goals. Expert Support That Strengthens Your Growth At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Trustack’s M365 backup solutions sit within our broader Managed IT Services and Backup & Recovery services which protect your business from ransomware and accidental deletion. These services complement our Microsoft 365 recovery and include Immutable Backups and Veeam Backup and Support. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why do I need a third-party backup solution if Microsoft hosts my data? Our backup solution is an immutable backup, which is much more reliable than Microsoft hosting your data. It also allows for the data to be backed up in a different place, for added protection. Additionally, we offer free inactive users, unlimited storage and it is charger on a per licence basis. What is the difference between Microsoft’s native retention policies and a true backup service? Retention helps with short‑term restores and compliance but it doesn’t create an independent, immutable copy. A true M365 backup solution stores separate, tamper‑proof backups with point‑in‑time recovery, aligning to your chosen retention and audit needs. What is M365 Backup as a Service (BaaS) and how does it differ from on-premise software? BaaS is a subscription service where specialists operate the platform for you, handling configuration, monitoring, updates, restore requests and reporting. On‑prem software gives you full control but places deployment, patching, scaling and testing on your team. Can I back up and restore Microsoft Teams channels and private chats? Yes. Microsoft Teams channels and private chats are included as part of the basic service. Is it possible to granularly restore individual emails or files? Yes. You can restore a single email or file from a specific point in time. How is my backed-up data secured and is it encrypted? Data is stored in UK data centres, encrypted in transit and at rest, with multiple copies for resilience. Your data is tamper-proof and immutable. We can also cover Dynamic 365, Google Workplace and Salesforce, on purchase of an additional licence. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Veeam Backup Support
Homepage / Page Veeam Backup & Support Services Secure, reliable Veeam backup and recovery for businesses in Newcastle and the North East. Free IT consultation Protect critical servers, applications and endpoints with a fully managed Veeam backup and support service designed for SMBs in Newcastle and the North East. Veeam is an enterprise grade backup solution that we set up, monitor, and support, so you can focus on your business. Our Valued Customers Tailored Veeam Design Immutable‑by‑design protection and automated malware scanning, tailored to your business. Fully Managed Everything is managed for you, so if anything happens, we handle it in the background, and only contact you if necessary Built By Experts Our team have proven expertise with Veeam support services, across a range of business sectors and sizes. Security‑Hardened by Default As well as installing your Veeam services, we also do hardening to ensure that systems are resilient and always protected. Veeam Backup Services That Secure Your Critical Data As part of our wider Managed IT Services, we provide a fully managed Veeam backup and replication service covering physical and virtual servers and endpoints. We monitor the Veeam platform and backup storage, act on alerts proactively, and help you recover fast in the event of a breach. You’ll receive clear monthly reporting and hardening to ensure it is secure as possible. Many businesses have a lack of time, variable in‑house skills, and uncertainty about licensing or infrastructure choices. We remove those barriers by managing it all for you. We recommend the right licensing model, configure jobs correctly from day one, and harden the environment to reduce risk. This means that you get reliable backups, faster recoveries, and fewer surprises, without locking you into proprietary hardware. How our Veeam Backup & Support service works Discover & plan We start by understanding your infrastructure, recovery priorities and constraints. Then we agree scope, retention, targets and licensing to suit you. Deploy, harden & validate We set up Veeam and required components, apply hardening measures, and run test backups and restores. You’ll also get a concise handover. Monitor, support & report Our monitoring flags issues straight to our support team. We manage daily success or failure, storage capacity, updates and renewals, and provide reports and restores. Why Choose Trustack? Customer‑first support We’re proactive and responsive, keeping your backups healthy and your experience smooth and seamless. Excellence Through Teamwork Our specialists collaborate across backup, cloud and security to deliver consistent, high‑quality service and confident recoveries. Trusted Innovation & Integrity We recommend what’s right for your goals, validating changes and hardening configurations. Trusted Expertise That Supports Your Growth At Trustack we value our customers more than anything and have a strong focus on excellence and cultivating success. As a North East based IT support company with national reach, we combine hands‑on support with enterprise‑grade expertise. This local vicinity plus national coverage means faster responses when you need them most and coverage across all your branches in the UK. Veeam sits within our broader Backup and Recovery services, which offer a range of solutions to protect your business against ransomware and accidental deletion. These services complement our Veeam backup and support services and include Immutable Backups and Microsoft 365 Backups. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What is the difference between Veeam Backup as a Service (BaaS) and managing Veeam on-premise? With BaaS, the provider designs, operates and monitors Veeam for you, covering configuration, alerting, updates and recovery assistance. Managing on‑premise puts daily operations, patching and troubleshooting on your team. How do I know if a Veeam BaaS provider is secure and compliant? They will have a range of documentation such as documented hardening standards and evidence of incident response processes. Many secure MSPs reference recognised frameworks (e.g., Cyber Essentials/ISO 27001) and provide data‑location transparency and audit logs. Can I use Veeam Backup as a Service to protect my Microsoft 365 data? Yes. We can protect Exchange Online, SharePoint, OneDrive and Teams using Veeam technology as part of our Microsoft 365 Backup offer. What does the onboarding process look like for a new Veeam BaaS customer? We run a concise onboarding covering discovery, licensing choice, resource checks, deployment of the Veeam management components and required software. How does a managed service handle monitoring and reporting for my backups? We have an automated system that flags problems and sends them directly to our support team. You’ll also receive straightforward reports outlining a range of information. Is Veeam Backup as a Service suitable for small businesses? Absolutely. It is flexible and you’re not tied to fixed, proprietary hardware. As your environment grows, and your requirements change, we can make updates accordingly, move the server and offer more backups easily. The pricing is also flexible as you can choose to have a rental on a monthly rolling basis. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Beyond Fully Managed
Homepage / Page Beyond Fully Managed Complete IT management for total peace of mind. Proactive monitoring, advanced security, and dedicated support, across Newcastle and UK-wide. Free IT Consultation Dedicated Incident Commander Your single point of contact for issues and incident response, ensuring fast, coordinated action. End-to-End IT Management From daily operations to strategic planning, we handle everything so you can focus on growth. Advanced Security Built-In Vulnerability management, patching, and configuration hardening for strong protection. Proactive Monitoring Continuous checks and updates to prevent downtime and keep systems running smoothly. Our Valued Customers Fully Managed IT That Reduces Risk & Maximises Uptime Our Beyond Fully Managed service takes care of everything, from day-to-day IT operations to strategic planning. Our fully managed approach provides elite security for endpoint and Infrastructure, utilising “best in class” technologies combined with the human experience of our support and solution professionals. Incorporating leading edge security services, including Next Generation anti-virus, 24/7 Managed Detection and Response services as well as automated patching. Explore some of the features below: Vulnerability Management Regular scanning and patching to identify and fix security gaps before they become threats. Security focused Managed Detection and Response and Next Generation Anti-Virus to stop threats before they impact your business. Endpoint Support Secure and manage devices across your network and keep users, devices and data secure with proactive endpoint support. Find Out More Proactive device monitoring Continuous monitoring of endpoints and servers to detect issues early and maintain performance. Centralised Access Management Streamlined control of user permissions and authentication for secure, efficient access across your organisation. Best-of-Breed Services & Solutions Industry-leading technologies and practices combined to deliver reliable, future-ready IT support. The Benefits of Going Fully Managed Managing IT is complex and time-consuming. Beyond Fully Managed gives you a complete solution with expert support, advanced security, and strategic guidance. It’s ideal for organisations with limited IT resources and 25–150 users. Trustack tailors every solution to your business needs, we start by understanding what matters most and how we can protect your digital environment. Why Choose Trustack? At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We put our customers first always. we’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert support and consistent, high-quality service. Trusted Innovation & Integrity We use proven technologies, rigorously test solutions, and provide clear guidance to protect your business and support growth. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Beyond Co Managed
Homepage / Page Beyond Co-Managed Collaborative IT management that combines your in-house expertise with ours. Flexible, advanced security and support across Newcastle and UK-wide. Free IT Consultation Flexible Partnership We complement your internal IT team with expertise and resources where you need them most. Advanced Security Support Includes vulnerability management, patching, and configuration hardening to strengthen your defences. Strategic Guidance Gain direct access to experienced consultants who provide strategic IT planning, compliance guidance, and tailored recommendations. Scalable Services Our services scale as your organisation evolves, offering flexible resources and advanced tools to meet changing demands. Our Valued Customers Shared IT Responsibility for Greater Control & Support Our Beyond Co-Managed service is designed for businesses that want to retain control of part of their IT environment while benefiting from our specialist knowledge and resources on things they don’t have skills in. We work alongside your internal team to provide advanced tools and security such as managed detection and response and next generation antivirus ensuring your IT runs efficiently and securely with a focus on security. This approach enables you to get the best out of your team and have access to the very latest technologies to manage your environment and keeps you in control while utilising the best technology for your support environment. Explore some of the features below: Self-Service & Remote Management Enable your IT team to manage devices and troubleshoot issues remotely with powerful self-service tools. Endpoint Support Secure and manage devices across your network and keep users, devices and data secure with proactive endpoint support. Find Out More Incident Commander A dedicated expert to coordinate and manage critical incidents, ensuring fast resolution and minimal disruption. Proactive monitoring Continuous monitoring of systems and devices with automated alerts and proactive fixes to prevent downtime. Patching (OS & 3rd Party Apps) Regular updates for operating systems and third-party applications to close security gaps and keep you compliant. Asset Reporting Comprehensive visibility of all assets, enabling efficient device management and informed decision-making. Co-Managed IT That Works for Your Business As a larger SME or enterprise, you already have an IT team and likely manage an in-house first-line support desk with infrastructure and networking expertise. Trustack’s Beyond Co-Managed solutions are designed to complement your existing capabilities, providing advanced tools, security, and strategic guidance. We start by understanding your needs and how we can help protect your digital environment. Why Choose Trustack? At Trustack, everything we do is designed to support and empower our customers. From the way we work to the solutions we deliver, our focus is on creating real value, building trust, and helping your business thrive. Customer First, Always We put our customers first always. we’re proactive, responsive, and design solutions around your team and business priorities. Excellence Through Teamwork Our collaborative team works seamlessly with your internal IT staff for maximum support and efficiency. Trusted Innovation & Integrity We use proven technologies, rigorously test solutions, and provide clear guidance to protect your business and support growth. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation