End-User Hardware
Homepage / Page End User Hardware Right‑sized Dell endpoints, provisioned and ready for SMBs in Newcastle & the North East. Book your free IT consultation Equip your team with the right Dell laptops and desktops, sized to suit your needs now and in the future, from everyday office tasks to CAD‑grade workloads. We source, provision and deploy devices for SMBs across Newcastle and the North East, with either zero‑touch Autopilot or a personal, on‑site handover. Our Valued Customers Right‑Sized For You We match each device to the role and applications your team relies on, ensuring every user gets the performance they actually need. Autopilot Provisioning Devices arrive ready to work with zero‑touch setup, shipped directly to users with a clean, secure build and your apps pre‑configured. Full Hands On Install Service If you prefer a personal rollout, we can handle setup on‑site, transfer data, and give each user a tailored handover. Hardware Experts Our specialists guide you through choosing the right Dell hardware and configure it correctly, based on your application stack. Dell Endpoint Services That Support How Your Team Works As part of our wider Network & Connectivity services, we provide fully managed Dell endpoints that are built, configured and deployed to suit how your teams work. Whether it’s standard low-level admin devices or high-end CAD, we ensure every user receives a secure, reliable device. With options for zero‑touch Autopilot deployment or a personal on‑site install, onboarding is smooth and as undisruptive as possible. SMBs often face challenges around device selection, time constraints, and limited in‑house expertise. We remove those barriers by taking responsibility for the entire process, from choosing the right hardware to deploying devices. Why Choose Trustack? Customer First, Every Step We put our customers first always. We focus on making device choice and deployment simple, clear and stress‑free. Collaborative Expertise Our teams work together to advise, configure and deploy the right devices, ensuring a smooth rollout for every user. Reliable Solutions Built With Integrity We rigorously test every device to ensure it’s right for your business, always with integrity and your goals in mind. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Switch Support
Homepage / Page Network Switch Support Services Stable, Reliable Network Switch Support for SMBs in the North East and Newcastle. Free IT consultation Reliable network switches make up the backbone of your network. When switches fail, performance drops, outages occur, and productivity grinds to a halt. Trustack’s Network Switch Support service keeps your business running smoothly with proactive monitoring, fast response, and expert support across access, edge, top‑of‑rack and core network switches. Our Valued Customers Dedicated Network Monitoring 24/7 monitoring alerts our team about switch failures, power issues, high usage or unexpected port activity so we can act immediately. Proactive Remediation If our system alerts us we will act immediately to investigate and remediate the issue, then update you on the situation. Network Switch Experts We support a range of switches, and will select and configure the right models to fit your environment. End‑to‑End LAN Coverage From access and edge switches to top‑of‑rack and data centre core, we support and optimise your entire switching estate. Network Switch Support That Keeps Your Business Moving Network Switch Support is part of our Networking Hardware Service and included within our IT Support Packages. Using our dedicated monitoring platform, we proactively monitor all of your switching hardware and receive real‑time alerts for any discrepancies such as power failures, network failures, high utilisation or ports going down. Our team immediately investigates, resolves the issue, and then updates you on the steps taken. We support a wide range of switching technologies, covering everything from access and edge switches through to top‑of‑rack and core switches. This ensures your entire LAN meets performance, resilience and security requirements. Why Choose Trustack? Customer First We put our customers first always. We provide clear communication at every stage, from alert through to resolution. Clear Guidance & Support Straightforward advice and helpful communication, so you always know what’s happening and what to expect. Trusted Innovation & Integrity We rigorously test every switch solution to ensure it’s right for your business, always with integrity and your goals in mind. Supporting Your Wider Network & Connectivity Strategy As a leading IT Support Company, everything we do at Trustack is driven by a commitment to our customers. We focus on delivering meaningful value, building long‑lasting trust, and providing the tools and support your business needs to succeed across every service we provide. Network Switch Support sits within our Network & Connectivity and wider Managed IT Services, working seamlessly with services such as Firewall Support to secure your network infrastructure. Together, these services enhance performance, strengthen reliability and create a secure, well‑structured network for your teams. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why does my business need a managed switch instead of a basic one? Managed switches provide higher performance, VLAN capabilities, security controls and monitoring features that unmanaged switches lack, enabling stable, secure networks that scale. How do you detect switch failures before they cause an outage? Our monitoring platform raises instant alerts for device failures, power issues, high usage or ports going down, letting us act immediately. Can you segment our network so Guest Wi-Fi remains separate from business data? Yes. We can separate traffic using VLANs and SSIDs, and even route guest networks through separate firewalls if required. Who is responsible for installing security patches and firmware updates? We manage CVE patching (9.0+) for customers on our full Beyond service, and can assist with firmware updates where supported. Do you support the devices connected to the switch, like VoIP phones and Camera We support devices we supply, such as our own telephony systems. For third‑party hardware (e.g., CCTV, printers), we can work with your providers to resolve issues. What happens if a piece of network hardware actually breaks? We work with vendors to replace it under warranty, deploy temporary kit if needed, and ensure resilient network design so outages don’t disrupt your business. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Infrastructure Hardware & Software
Homepage / Page Infrastructure Hardware & Software Services Secure Infrastructure Hardware and Software for SMBs across the North East and Newcastle. Free IT consultation Infrastructure hardware and infrastructure software form the foundation of your IT environment, supporting everything from applications and data storage to user access and security. Trustack designs, delivers and supports enterprise‑grade infrastructure hardware and software to ensure your systems are secure, resilient and built to support long‑term growth. Our Valued Customers Built around your environment We fit the service to your current infrastructure hardware and infrastructure software. Managed day to day Monitoring, patching and small changes are handled for you. You only hear from us when needed. Specialists on hand Engineers with proven hardware and software experience fix issues quickly and give practical advice. Secure by default Access, logging and update practices follow best practice from the start. Infrastructure Hardware & Software That Support Your Business As part of our wider Managed IT Services, we design, deliver and support enterprise‑grade infrastructure hardware and infrastructure software. This includes servers, virtualisation platforms, storage and core infrastructure software, all built to support secure access, reliable performance and long‑term growth. We monitor and manage infrastructure proactively, act on alerts, apply updates and patches, and support recovery when issues occur, helping keep your systems available and secure. Many organisations face challenges such as limited in‑house time, evolving infrastructure requirements, and uncertainty around on‑premises, cloud or hybrid models. We remove that complexity by managing the infrastructure for you. Our team helps you choose the right infrastructure model, designs and configures it correctly from day one, and supports it. This means improved reliability, reduced risk and an infrastructure platform that can adapt as your business evolves, without locking you into unnecessary hardware. How our infrastructure hardware & software service works Assessment We assess your existing infrastructure, workloads and future plans to design an infrastructure solution aligned to your business requirements. Deployment We deploy infrastructure hardware and configure infrastructure software platforms securely and consistently, ensuring minimal downtime. Supporting Infrastructure is monitored, patched and supported as part of a managed service, helping maintain performance, availability and security. Why Choose Trustack? Customer First We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert infrastructure support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every infrastructure solution to ensure it’s right for your business, always with integrity and your goals in mind. Network Support That Keeps You Secure and Connected Infrastructure hardware and software sits within our Infrastructure & Virtualisation and Managed IT Services, allowing infrastructure to be continuously monitored, patched, and supported by experienced engineers. Your infrastructure works alongside Hypervisor Support to ensure every aspect of your infrastructure is strong and support. This approach improves visibility, reduces risk and ensures infrastructure components work together efficiently. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What are the core components of a complete IT infrastructure? A complete IT infrastructure typically includes compute (servers or VMs), storage, networking, operating systems, virtualisation platforms, security controls and monitoring tools, all working together to support applications and users. Should we keep our infrastructure on-premises or move to a cloud model? This depends on workload requirements, compliance, performance needs and cost considerations. Many organisations benefit from a hybrid model that combines on‑prem and cloud infrastructure. What is the difference between physical servers and virtual machines (VMs)? Physical servers are dedicated hardware systems. Virtual machines run on shared physical hardware using virtualisation software, allowing better resource utilisation, flexibility and resilience. How is cybersecurity integrated into the infrastructure layers? Security is built into infrastructure through secure configuration, access controls, segmentation, patching, monitoring and integration with wider security services. What is Infrastructure as Code (IaC) and why should we use it? Infrastructure as Code uses software definitions to deploy and manage infrastructure consistently. It helps reduce configuration drift, improve repeatability and support scalable environments. How do I decide between NAS (Network Attached Storage) and SAN (Storage Area Network)? NAS is typically suited to file storage and shared access, while SAN is designed for high‑performance workloads and virtualised environments. The right choice depends on performance, resilience and scalability requirements. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
M365
Homepage / Page Microsoft 365 Consultants Microsoft 365 Consultants for SMBs Across Newcastle and the North East. Book your free IT consultation Microsoft 365 is a subscription service that offers productivity apps such as Word, PowerPoint, Outlook and Excel. Trustack provides expert Microsoft 365 services to help businesses work securely, collaboratively and efficiently in the cloud. As experienced Microsoft 365 consultants and a trusted Microsoft 365 MSP, we support organisations through every stage of their Microsoft Cloud journey. Our Valued Customers Expert Microsoft 365 Consultancy Clear, practical advice to help you choose, deploy and optimise the right Microsoft 365 services. Ongoing Microsoft 365 Support Reliable Microsoft 365 support services that keep users productive and environments well managed. Secure Cloud‑First Foundations Your Microsoft 365 environment is configured with security, identity and access controls built in. A Trusted Microsoft 365 MSP We manage Microsoft 365 as a service, aligned with your wider Microsoft Cloud strategy. Microsoft 365 Services That Enable Secure, Flexible Working Microsoft 365 brings together familiar productivity tools like Outlook, Teams, SharePoint and OneDrive into a secure, cloud‑based platform that supports working from anywhere. Our role as Microsoft 365 consultants is to ensure these tools are deployed and managed in a way that supports how your business operates. We provide Microsoft 365 services including tenancy setup and administration, licensing management, identity and access configuration, and user support. This ensures your teams can collaborate securely, access data safely across devices, and remain productive whether working in the office or remotely. How our Microsoft 365 service works Assess & Plan We review your current environment and business requirements, helping you choose the right Microsoft 365 licensing and services. Migrate & Configure Our Microsoft 365 consultants manage mailbox, file and collaboration migrations, while configuring identity, access and security settings. Support, Optimise & Secure We provide ongoing Microsoft 365 support services, handling user changes, licence management, security posture reviews and continuous improvement. Why Choose Trustack? Customer First Approach We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Support that grows with you From day‑to‑day support to strategic cloud advice, our Microsoft 365 services scale as your needs evolve. Trusted Innovation & Integrity We rigorously test every Microsoft 365 solution to ensure it’s right for your business, always with integrity and your goals in mind. Seamless Microsoft Cloud services Microsoft 365 sits within our Managed IT and Microsoft Cloud Services, alongside Microsoft Intune, Microsoft Copilot, and Azure Services. As a trusted IT Support Company, we manage these services together to ensure that your Microsoft cloud services work cohesively together and boost productivity. We also offer a fully managed Microsoft service called Beyond 365 which covers your Microsoft environment including email gateway security, security backup and reviews, and ongoing tenancy support. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs How does a Microsoft 365 cloud migration eliminate the need for local on‑premise servers? Microsoft 365 moves email, file storage and collaboration tools into the cloud, reducing reliance on local servers for services like email and file sharing. This simplifies infrastructure, reduces maintenance overheads and improves availability. Can we maintain UK data residency and GDPR compliance when moving to Microsoft 365? Yes. Microsoft 365 provides UK data residency options and strong security controls. When combined with correct configuration, access policies and ongoing management, it can support UK GDPR and compliance requirements. How does Microsoft 365 enable secure remote work for distributed teams? Microsoft 365 allows users to securely access email, files and collaboration tools from anywhere. Features such as Multi‑Factor Authentication, conditional access and identity controls help protect users and data outside the office. How do cloud‑native tools like Intune and Entra ID protect business devices outside the office? Intune and Entra ID help manage devices and user identities by enforcing access policies, securing sign‑ins and controlling how company data is accessed on laptops and mobile devices, even when they’re off‑network. What are the cost‑saving benefits of a cloud‑first Microsoft 365 licensing strategy for growing startups? Cloud‑first licensing reduces upfront infrastructure costs and allows businesses to scale users and services as needed. This flexibility helps growing organisations control spend while still accessing enterprise‑grade tools. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Firewall Support
Homepage / Page Managed Firewall Services Secure, reliable firewall protection and support for SMBs across the North East and Newcastle. Free IT consultation Keep your network safe and your teams productive with managed firewall services that combine fast response with clear, expert guidance. Trustack supports leading platforms, advises on the right fit for your setup, and delivers continuous monitoring and support. Our Valued Customers Continuously Monitored 24/7 monitoring ensures threats, outages and performance issues are actioned immediately. Proactive Support We resolve issues early and provide clear recommendations that keep your network secure and efficient. Trusted IT Partner Expert guidance, honest advice, and long‑term support aligned to your business goals. Fully Managed Fully managed as part of our Beyond IT Support Packages, from onboarding to remediation. Firewall Services That Protect Your Business Included as part of our IT Support Packages, our proactive firewall services provide continuous visibility of your firewalls, mitigate critical vulnerabilities and provide tailored recommendations based on specific scenarios. We also provide support on selecting the most suitable firewall for your environment, and offer you advice on what is a critical vulnerability (CVE 9.0+). If one of these occur, we will mitigate it free of charge, ensuring you always stay protected against high- severity issues. How our managed firewall service works Discover & onboard We assist you to find the most suitable firewall solution for your environment and then take you through the onboarding process. Continuous Monitoring We monitor your firewalls and take action immediately if we monitor a threat. We act first, mitigate the problem and then contact you with further information. Proactive Support As your trusted IT partner, we support you and offer helpful recommendations based on your needs, such as specific advice on your bandwidth or licencing. Why Choose Trustack? Customer-Led Guidance We put our customers first always. We’re proactive, responsive, and give clear, human firewall advice. Expert Collaboration Our collaborative team works seamlessly to provide expert firewall support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every firewall solution to ensure it’s right for your business, always with integrity and your goals in mind. Specialist Support That Protects Your Organisation At Trustack we deliver expert IT Support and build relationships with customers built on trust, honesty and integrity. Our Firewall security services sit within our Network and Connectivity and Managed IT Services, which we bring this mindset into all of. These services are designed to work together, giving you a secure, reliable network foundation for day‑to‑day operations and future growth. These services include switch support, end user hardware, networking hardware and endpoint support. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What is the difference between a Managed Firewall and a self-managed solution? A Managed Firewall gives you continuous monitoring, proactive threat response, and expert support without needing in‑house security expertise. We handle configuration, updates, critical vulnerability remediation and performance checks, acting immediately if something goes wrong. Self‑managed gives you full control but places deployment, testing, patching and troubleshooting on your team. How does a managed firewall service help with compliance standards like PCI-DSS? Our service supports compliance by ensuring your firewall is monitored, patched and configured to industry best practice. We mitigate high‑severity vulnerabilities, maintain secure access controls, and provide audit‑ready documentation that meets components of PCI‑DSS and other regulatory frameworks. What exactly is included in the service? The service includes continuous monitoring, immediate threat response, critical vulnerability remediation (CVE 9.0+), advice on licensing and bandwidth, small configuration changes, and onboarding support. Why is a Next-Generation Firewall (NGFW) better than a traditional firewall? NGFWs offer deeper protection, combining intrusion prevention, application control, threat intelligence, geo‑blocking and improved visibility. Traditional firewalls rely mainly on basic port and protocol filtering, while NGFWs analyse traffic behaviour, detect advanced attacks and provide granular control, making them more effective for cyber threats. What happens if my firewall goes down or a threat is detected? We act immediately to contain the issue, restore service where possible, and mitigate any threat before contacting you with the details. Because the firewall is a critical part of your environment, our first priority is fast remediation, followed by clear guidance on next steps. How do I transition to a managed service without disrupting my network? We plan disruptive tasks out of hours, and keep initial changes light (enabling monitoring, securing admin access, taking backups) before scheduling any deeper policy or firmware updates. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Networking Hardware
Homepage / Page Enterprise Networking Hardware Enterprise Networking Hardware for Businesses in Newcastle and the North East. Book your free IT consultation Networking hardware encompasses the physical devices that allow computers, servers and other equipment to connect, communicate and share data across your network. Trustack provides and supports enterprise‑grade networking hardware such as switches, Wi-Fi and firewall solutions that keep SMBs across Newcastle and the North East running securely and reliably. Our Valued Customers Right‑Sized Network Hardware We design and supply enterprise networking hardware that fits your environment, avoiding underpowered equipment. Security‑Led Network hardware is deployed with security in mind, supporting segmentation, access controls and secure connectivity. Managed Network Devices Your network hardware is delivered as managed network devices, with ongoing monitoring and configuration management. Built for Performance We focus on resilient network hardware that supports consistent performance and minimises downtime. Quick Resilient Enterprise Network Equipment We help organisations build a fast, resilient and secure foundation across their enterprise network equipment and devices, ensuring you have the performance you require. We combine Wi-Fi, switches and firewalls, to give you the most secure enterprise networking hardware possible. We work with a range of leading Wi-Fi providers with enterprise class performance, and hybrid work support. Our team will work with you to provide the Wi-Fi that best matches the demands of your business, ensuring strong coverage, security and reliability. We handle the full setup, including installing Wi-Fi access points, controllers and supporting hardware, and completing all technical configuration required for a secure and fully functional network. Once everything is live, we continue to optimise and troubleshoot your environment, and can provide Wi-Fi audits to demonstrate performance and highlight any opportunities for improvement. We provide a range of Network Switches, to best match your network requirements covering everything from access and edge switches to data centre core switches. These cover your entire LAN, meeting all performance and security requirements within your network. We manage and configure industry leading Network Firewalls for a multitude of businesses regardless of size and sector, leveraging the security controls of each platform. How our Networking Hardware service works Assess & Design We assess your environment, requirements and future plans to design a networking hardware solution that supports performance, security and growth. Deployment We supply and deploy enterprise networking hardware, fully configured to integrate seamlessly with your wider IT environment. Manage & Support Where required, networking hardware is delivered as managed network devices, with ongoing monitoring, configuration management and support. Why Choose Trustack? Customer First We put our customers first always. we’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert support and consistent, high‑quality service across your network. Trusted, Practical Solutions Every solution is carefully designed and tested to ensure it’s right for your business, delivered with integrity and long‑term reliability in mind. Trusted Expertise That Supports Your Network As a North East‑based IT Support Company, we put our customers first and focus on delivering secure, reliable networking solutions that support long‑term growth. Our networking hardware services sit within our Network & Connectivity and Managed IT Services, allowing your network equipment to work seamlessly alongside our other services. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why should we invest in enterprise-grade equipment instead of cheaper consumer brands? Enterprise networking hardware is designed for reliability, security and long‑term support. Consumer equipment often lacks advanced features, resilience and proper lifecycle management, making it less suitable for business‑critical environments. Do you partner with specific manufacturers like Cisco, Juniper, or Ubiquiti? Trustack works with a range of enterprise network equipment manufacturers. Hardware selection is based on your requirements, environment and support needs rather than a one‑size‑fits‑all approach. Can you handle the procurement and logistics for our remote offices? Yes. Trustack can manage procurement and coordinate delivery of networking hardware across multiple sites, including remote and satellite offices. How do you determine the right hardware specifications for our specific needs? We assess your current network usage, performance requirements, security considerations and future growth plans to recommend appropriately sized enterprise networking hardware. Who handles the warranty process (RMA) if a device fails? Trustack can assist with warranty and RMA processes, coordinating with hardware vendors where supported to minimise disruption and downtime. What types of network infrastructure do you supply and support? Trustack supplies and supports core enterprise network equipment, including firewalls, switches and WiFi, as part of our Network & Connectivity services. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Endpoint Support
Homepage / Page Endpoint Protection Services Endpoint Protection Services for SMBs Across Newcastle and the North East. Free IT consultation Trustack provides comprehensive endpoint protection services to keep your users, devices and data secure wherever they work. As endpoints continue to be a primary target for cyber‑attacks, businesses need more than a basic antivirus. Our endpoint protection and endpoint support services combine prevention, visibility and hands‑on support to reduce risk and keep users productive. Our Valued Customers Fully Managed Service We handle everything from day‑to‑day support to patching, threat response and device management. Proactively Security Hardened Your devices benefit from automated patching, risk analysis, ransomware protection, and continuous improvements. Continuously Monitored 24/7 monitoring, alerting and remediation mean issues are addressed quickly, often before users even notice. Next Gen Antivirus We utilise next generation antivirus and advanced threat defence technology to give you stronger protection against cyber threats. Endpoint support to keep your company productive Endpoint Support is covered as part of our IT Support Packages and ensures the devices your teams rely on run smoothly and securely. This covers everything a traditional on premise support team would provide such as printing issues, PC queries, antivirus troubles and more. Trustack’s endpoint protection services use next‑generation technology to detect suspicious behaviour, block threats early and reduce the risk of ransomware and malware spreading across your environment. We also bring a range of proactive monitoring and patch visibility to our endpoint support package, including managed detect and response with 24 7 continuous monitoring on all endpoint devices, no matter the location. How our Endpoint Support service works Deployment Tools are installed centrally, minimising disruption for users. A restart may be required but this is planned and communicated clearly. Protect & Monitor Endpoints Once deployed, endpoints are continuously monitored for threats, vulnerabilities and unusual behaviour. The platform identifies ransomware‑style activity. Continuous Support Users have direct access to Trustack’s support team via the endpoint agent, email or phone. This ensures issues are resolved quickly. Why Choose Trustack? Customer First We put our customers first always. We’re proactive, responsive, and focused on delivering a smooth experience at every step. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert endpoint support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every endpoint solution to ensure it’s right for your business, always with integrity and your goals in mind. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Why isn’t our traditional antivirus enough to protect the business anymore? Traditional antivirus relies on known signatures, which struggle to detect modern threats such as ransomware, fileless malware and zero‑day attacks. Endpoint protection services use behavioural and threat‑based detection to identify suspicious activity much earlier. How does this service protect employees working from home? Endpoint protection runs directly on the device, meaning users are protected whether they’re on the office network, at home or travelling. Threat detection, monitoring and support remain active regardless of location. What is the difference between Endpoint Protection and Managed Detection & Response (MDR)? Endpoint protection focuses on preventing and blocking threats at the device level. MDR goes further by providing 24/7 threat monitoring, investigation and response across endpoints, identities and networks. Many organisations use endpoint protection as a foundation and add MDR for advanced threat response. If a computer gets infected with ransomware, can you recover the data? a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } In many cases, yes, subject to the protections in place. Our endpoint protection includes ransomware rollback capabilities, which can restore files if encryption is detected early. However, no single control is guaranteed. That’s why we recommend combining endpoint protection with immutable backups (such as Veeam) or Microsoft 365 backup for full resilience. Does this solution help us meet compliance standards like GDPR or Cyber Essentials? Yes. Endpoint protection supports compliance by reducing malware risk, enforcing device security controls, and helping prevent data loss. When combined with patching, access controls and backup, it supports requirements within GDPR and Cyber Essentials. How do we deploy this to all our staff without disrupting their work? Most components can be deployed remotely and silently. In some cases, users may need to restart their device to complete installation or patching. We plan deployments carefully, communicate clearly with users, and ensure support is available throughout the rollout. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
VDI
Homepage / Page Virtual Desktop Infrastructure Secure Virtual Desktop Infrastructure across Newcastle and the North East. Free IT consultation Virtual Desktop Solutions allow you access to a secure, performant and resilient centralised IT environment to give a desktop like experience to end users from a centralised managed location. At Trustack we provide these services for SMBs across Newcastle and the North East. Our Valued Customers Performant, On LAN Style Access Delivers fast, reliable access to heavy applications needing low‑latency, high‑performance connectivity. One Centralised Environment Offers conformity and security as there is a single, centralised environment to patch, control and maintain. On-Premise Fully Secure Service Host everything on core infrastructure for maximum control, performance and data security. Expert Consultants Our consultants build, deploy and configure fully secure Virtual Desktop Infrastructure, around your environment. Virtual Desktop Infrastructure that secures your environment We design, build and deploy Virtual Desktop solutions aligned to your organisation’s goals and security requirements, considering your wider company strategy and what you are trying to achieve. This includes working with you and your application providers to ensure that the service will deliver the performance, resiliency and security that you need in your environments. Before committing, we can work with you through proof‑of‑concept and proof‑of‑value phases, so you can validate performance and viability ahead of full deployment.We can also support end user compute, on‑premise apps, hybrid solutions and Azure Virtual Desktop (AVD), ensuring you adopt the model that genuinely fits your organisation. If required, we also consult on cloud sizing, on‑premise infrastructure sizing, hardware selection, and the security layers needed to support the entire environment end‑to‑end. How our Virtual Desktop Access service works We deliver Virtual Desktop Infrastructure to clients in three main ways. Our expert consultants will recommend, which of these strategies is the best for your business and technology set up. 1) Virtual Desktop Infrastructure A number of sever hosts are ran in an on-premise location or in a cloud location to build and run all of the desktops from. 2) Microsoft Azure Virtual Desktop Utilise Microsoft technology to run your virtual desktop in the cloud. Log in from anywhere in the world. 3) Remote Desktop Server Delivers server VMs as a desktop on a multi-session environment for end users. Best suited for small businesses. Why Choose Trustack? Customer First Approach We put our customers first always. We recommend what fits your environment, your applications and your way of working. Excellence Through Teamwork We design, deploy and maintain secure, high‑performing environments, ensuring you always receive proactive guidance. Trusted Innovation & Integrity We rigorously test every VDI solution to ensure it’s right for your business, always with integrity and your goals in mind. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Is a virtual desktop really as secure as a physical office computer? Yes. Often they’re more secure as virtual desktops store data centrally rather than on individual devices, reducing the risk of loss, theft or tampering. How difficult is it to deploy virtual desktops for a new remote team? With the right setup, deploying virtual desktops is straightforward. Instead of provisioning and shipping physical devices, new users can access a fully configured desktop as soon as they’re onboarded. Is DaaS suitable for small businesses, or is it just for enterprises? DaaS is a strong option for businesses of any size. Small and medium organisations often benefit the most, as it removes the upfront cost of hardware and simplifies IT management. What are the common challenges or downsides I should be aware of? VDI can face challenges like performance issues if sized incorrectly, higher infrastructure demands, and some legacy apps needing careful configuration. It also relies on strong networking and centralised security to run smoothly. However, at Trustack we design, size and optimise everything up‑front, working with your application vendors, strengthening the underlying network, maintaining the platform, and providing proofs of concept to confirm viability, so these challenges are minimised and your environment performs as it should. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Beyond 365
Homepage / Page Beyond Microsoft 365 Fully Managed Microsoft Services for Businesses Across Newcastle & the North East. Book your free IT consultation Beyond 365 is our fully managed Microsoft service, covering your Microsoft 365 environment, from email gateway security and backup to security reviews and ongoing tenancy support. It helps keep your Microsoft environment secure while reducing risk and admin overhead. Our Valued Customers Fully Managed Microsoft 365 We manage your Microsoft 365 tenancy end‑to‑end, removing day‑to‑day admin and security complexity. Built‑In Security Email security, identity protection, and ongoing security reviews are included as standard, not added on. Proactive Risk Reduction We continuously improve your Microsoft Secure Score to reduce exposure and strengthen your security posture. Trusted Team Support, security, and Microsoft expertise delivered through a single team that understands your environment. Managed Microsoft 365 Services That Reduce Risk Beyond 365 is a fully managed Microsoft 365 service designed to secure, optimise, and support your Microsoft environment. We manage your tenancy while strengthening its security posture, covering areas such as advanced email gateway protection, Microsoft 365 backup, regular security reviews, and ongoing tenancy administration. By proactively monitoring and improving your Microsoft environment, we help reduce risk, improve resilience, and remove the operational burden from your teams. Beyond 365 removes the complexity many organisations face around Microsoft 365 security, configuration, and governance. Our team applies security best practices, supports identity and access management, and helps maintain a stronger Microsoft Secure Score over time. This means you get a more secure, well‑managed Microsoft 365 environment. How our Beyond 365 service works Discover & plan We start by understanding your Microsoft 365 environment, user base, and security priorities. From there, we confirm scope, licensing, and the level of support needed. Connect & validate We connect to your Microsoft tenancy, configure email security, backup, and security controls, and apply Microsoft security best practices. Monitor & support Our team proactively monitors your Microsoft 365 environment, responding to alerts, supporting day‑to‑day changes, and carrying out regular security reviews. Why Choose Trustack? Customer First Support We manage your Microsoft 365, putting you first always and keeping disruption to a minimum. Microsoft Cloud Specialists Our collaborative team works seamlessly to provide expert support and consistent, high-quality service. Trusted Innovation & Integrity We rigorously test every Microsoft solution to ensure it’s right for your business, always with integrity and your goals in mind. Microsoft Cloud Expertise That Strengthens Your Business Beyond 365 sits with our Microsoft Cloud and Managed IT Services, bringing together services such as Microsoft 365, Microsoft Intune, Microsoft Copilot, Domain Migration, and Azure Services. From collaborative email and Teams, to device management, identity, and cloud infrastructure, our experts ensure your Microsoft environment is configured correctly, monitored continuously, and aligned to your business goals. The result is a Microsoft Cloud platform that’s easier to manage, more secure, and ready to support growth. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs What specific IT specialisms are covered under your Beyond 365 service offering? Beyond 365 brings together Microsoft 365 management, security, and support expertise under one service. This includes Microsoft 365 tenancy management, email gateway security, backup and recovery, security posture reviews, identity and access support, and ongoing administration across your Microsoft environment. How do your Beyond 365 services handle UK security and compliance requirements? We apply Microsoft security best practices, carry out regular security reviews, support identity and access controls, and help improve your Microsoft Secure Score over time. Where data protection applies, we work within UK and GDPR requirements to reduce risk and support compliance. What is your typical consultancy and onboarding workflow? We start by understanding your Microsoft 365 environment, users, and priorities. From there, we agree scope and licensing, connect securely to your tenancy, apply security controls, and validate coverage. Once live, the service transitions into ongoing monitoring, support, and continuous improvement. Do you provide training and user adoption services post-implementation? Beyond 365 includes ongoing support and guidance to help users get the most from Microsoft 365. Why should we opt for the Beyond 365 service rather than building an in-house Dynamics 365 team? Building and maintaining in‑house Microsoft expertise is costly and difficult to scale. Beyond 365 gives you immediate access to experienced Microsoft cloud, security, and support specialists without the overhead of recruitment or training. You get consistent expertise, proactive risk reduction, and a secure Microsoft environment that evolves with your business. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation
Azure Services
Homepage / Page Microsoft Azure Cloud Services Flexible Azure Services for SMBs Across Newcastle and the North East. Book your free IT consultation Microsoft Azure is a flexible cloud platform offering a range of services. It offers data centres, reducing the time and money that comes with maintaining on-premise infrastructure. Trustack provides flexible, secure Azure services to help businesses have a unified approach to cloud computing. From initial consultancy through to ongoing support, we help you make the most of Microsoft Azure. Our Valued Customers Practical Azure Consultancy We take the time to understand your goals, workloads and constraints before recommending Azure services that add value. Secure Cloud Foundations Your Azure environment is designed, configured and maintained with security and resilience built in. Ongoing Azure Support After setup we have continuous support. Our Azure support services ensure your environment stays secure and optimised. Azure Expertise As an experienced Azure MSP, we manage your cloud as part of your wider IT strategy, integrating it with your environment. Azure Cloud Services That Support Growth and Resilience Our Azure cloud services help organisations move away from ageing on‑premise infrastructure and into a more flexible, scalable environment. We support a wide range of Azure use cases, including virtual machines, hybrid deployments, Azure Virtual Desktop, backup, disaster recovery and cloud‑hosted applications. We balance performance, cost, availability and security, while ensuring your Azure setup integrates seamlessly with Microsoft 365 and your wider IT environment. This includes offering you a SpendLogic assessment to analyse your existing Azure services you may already have to see where you can save money. How our Azure service works Assess & Advise We review your current environment and requirements, helping you decide which Azure cloud services are the best fit for your business. Design, Migrate & Deploy Our Azure experts design and deploy your cloud environment, whether that’s a full migration from on‑premise systems or the introduction of specific Azure services. Support, Optimise & Secure We provide ongoing Azure support, monitoring performance, managing updates, reviewing security and making recommendations. Why Choose Trustack? Clear, Honest Advice We put our customers first always. We focus on what’s right for your business, always being honest. Excellence Through Teamwork Our collaborative team works seamlessly to provide expert Azure services support and consistent, high-quality service. Security‑Led Cloud Delivery As a leading IT Support Company, we test every Azure solution to ensure it’s designed with security, resilience and compliance. Secure Microsoft Cloud Services Azure services sit within Trustack’s broader Microsoft Cloud Services, alongside services such as Microsoft 365, Microsoft Intune, Microsoft Copilot and Domain Migration. By managing Azure as part of a unified Microsoft Cloud strategy, we help reduce complexity, improve visibility and ensure consistent standards across your cloud environments. Hear From Our Customers Our Case Studies Mitigating phishing attacks for an architecture practice 24/7 Threat Visibility Gives Non-Profit Housing Provider Peace of Mind Strengthening Security & Data for Leading UK Manufacturer FAQs Which Azure cloud services are best suited for a UK small to medium‑sized business? This depends on your specific goals, but common Azure services include virtual machines, Azure Virtual Desktop, hybrid Azure deployments, cloud backup and disaster recovery. We help you select services that deliver flexibility and resilience without unnecessary cost or complexity. What is the process for migrating our existing on‑premise UK servers to Azure? Typically, we assess your current infrastructure, plan the migration, securely move workloads into Azure, and then optimise performance and configuration once live. We support you throughout the process to minimise disruption. How do Azure cloud services help us meet UK data security and compliance standards? Azure offers strong security controls and UK data residency options. When combined with correct configuration, access controls and ongoing management, Azure can support compliance with UK GDPR and frameworks such as Cyber Essentials. Why should our business choose Microsoft Azure over AWS or Google Cloud? Azure integrates tightly with Microsoft 365 and the wider Microsoft Cloud, making it a natural fit for organisations already using Microsoft tools. It also offers flexible hybrid options and enterprise‑grade security. What uptime guarantees and Service Level Agreements (SLAs) can we expect with Azure? Microsoft provides service‑specific SLAs for Azure services. Trustack complements these with proactive monitoring and Azure support services to help maintain reliability and performance. What are the common challenges of managing Azure, and how does your support team resolve them? Common challenges include cost control, configuration complexity, security responsibilities and ongoing optimisation. Our Azure MSP approach provides clear oversight, proactive support and expert guidance to keep your environment running efficiently. Take your IT to the next level Protect your business from new IT threats and increase your IT uptime with a team you can trust. Free IT Consultation