10 September 2020
Businesses have enough to think about.
In these testing times, with Brexit, a global pandemic and recession to deal with, businesses have never been faced with such uncertainty.
At TruStack, however, we pride ourselves on being able to remove the burden that supporting IT systems can bring and add a level of our own IT expertise to help businesses through these times and prosper moving forward.
Support services are one of the many bespoke services we offer to clients. When it comes to IT infrastructure, we believe that a shared ownership model is the most efficient way to manage the delivery of applications to staff and customers, providing as little or as much as the client needs. We are essentially an extension of a client’s IT team.
After installing a client’s infrastructure, we are always on hand to manage and monitor operations, giving our clients peace of mind and enabling them to focus on the day-to-day running of their business.
As well as enabling constant monitoring and optimisation of their IT infrastructure, by having us on board it means clients are more prepared for future ‘bumps in the road’, with our team of experts there to forecast problems before they become a major issue that will negatively impact them.
Importantly, our dedicated team of analysts are available 24/7, 365 days a year, for high-priority incidents – a constant safety net in case things go wrong.
A lot of time has been spent over the past few months helping manage clients’ transition to agile working in the new world in which we find ourselves. Flexibility is going to be key moving forward, and as such will remain a key part of the support service we offer.
In turn, many businesses agile working transformations were brought forward by the impending lockdown caused by COVID-19.
One such company that we have supported in this transition is law firm Swinburne Maddison:
‘As I pack myself off from the office I would like to say a big “Thank you” to all the people on your support desk for the help they have been to me over the last few weeks in the run up to our evacuation. You have all, without exception, provided me with invaluable support and treated all my questions and requests with respect and professionalism.
‘Thanks once again – and hopefully reversing the process will prove to be somewhat less of a headache for us all! See you soon – and keep safe!’ William Dobson, Office Manager – Swinburne Maddison.
Elsewhere, CDS Security & Fire contacted TruStack for assistance in implementing a secure remote solution to allow staff members to work from home. Having previously had a limited capability for home working, it was essential that this was set up quickly, efficiently and securely.
We ensured that all of CDS Security & Fire’s devices were equipped with the correct technology needed to enable the end users to access all of their files and documents as if they were working in their normal office environment.
‘Without the support services from TruStack, we would not have been able to continue serving our customers during the pandemic. TruStack were on hand every step of the way to ensure that we had everything set up correctly so that our customers felt minimal, if any disruptions. We would not hesitate to call upon TruStack again as they responded to our requests with professionalism and speed during an unknown event.’ Rosie Abbott, CDS Security & Fire.
Ultimately, when a company invests in TruStack’s support service, they are not just buying IT support – they are investing in peace of mind. Our clients know they have that IT safety net in place, with some of the industry’s most knowledgeable experts there to help them with whatever they need.
To find out more about what TruStack can offer your business contact us on [email protected] or call us on 0191 250 3000.