End points and end user devices are any devices a staff member may use to carry out work, e.g. laptops, thin clients, tablets etc. This blog will address the importance of choosing the right end user devices, including adapting to the rise in agile working requirements.

Why are endpoints so important?

Many organisations invest heavily in the right staff, high performance infrastructure, networking, connectivity and applications to enable their business to deliver for its customers.  They then support this with the correct endpoints, assessing staff needs on a regular basis to ensure their equipment supports them to deliver in their role.

What are the endpoint challenges?

At TruStack we often see customers working on legacy or pre-used machines. However, these machines may not fit the end user’s role, their environment or the application stack the end user needs to access. This may be a commercial decision or have other justifications, but ultimately the wrong endpoint can affect employee productivity, engagement and business output.

We are sometimes asked to provide businesses with the same devices for all end users, who may all work in different ways and environments, with different applications. It’s like giving F1 champion Lewis Hamilton a Ford Focus, because it is the same car his Mechanic uses, and still expect him to win the next Grand Prix.

What about the agile working challenge?

Desktops have traditionally been the device of choice for businesses. However, as the UK lockdown hit, businesses needed endpoints that could enable agile working, often laptops or microform desktops with WIFI capabilities, with access to bespoke applications and files on the corporate network.

Stock disappeared overnight with long lead times on agile style devices. Some end users had no choice but to take large desktops home, with corporate monitors and long patch leads to reach from the home router to the desktop, which is ultimately not practical to do.

Agile working has since become the norm for many businesses, and now additional considerations need to be applied to any refresh.

What does agile working look like for your business and employees?

Agile working for every business and every individual user within that business will be different. Therefore, the types of user devices and peripherals each user requires will be different. There are several factors to consider, including:  

  • What does their agile environment look like? Trains, planes, cars, meetings rooms, environment etc should all be thought about.
  • What is available in that environment? Power, space, ergonomic set up, lighting, internet connectivity, business application access, security etc.
  • Does the environment change the technology needed for day-to-day working productivity and would any peripherals support in each location? For example, extra monitors, docking stations, WIFI and 4G/5G connectivity, anti-glare, privacy glass, webcams, 2-in-1 flexibility, noise cancelling headsets and many other options.
  • How much local compute power and resources do they need, processing cores and speed, RAM allocations, graphics capabilities and additional interface ports?

Does the Desktop still have its place?

It isn’t always about providing ‘a laptop’, it is about providing the equipment most suitable to that individual. As such, desktops can continue to be the right choice for many organisations; it could be a shared workstation, or a desktop which offers easy upgrades, hard drive flexibility, multiple connection availability, graphics capability or lower price points.

We fully understand it isn’t easy to undertake an endpoint refresh on any scale. At TruStack we offer free consultations to find out exactly what it is you require and often provide demonstrations and trial kit to customers.

You can get in touch with us to arrange this via your account manager, or call us on 0191 250 3000