3 August 2020
Unified Communications can mean many things to many people. Essentially it is the ability to communicate in a seamless manner wherever and whenever. Whether that includes video call, extension mobility, or instant messaging, this digital transformation can help to improve productivity in the workplace when working in an agile fashion.
One of the biggest roadblocks to collaboration is distance. With increasing availability and popularity of web-enabled collaborative tools, it is no longer necessary to make extensive plans for bringing busy colleagues to the same location. With new-age web conferencing tools, it is possible to have audio-video interactions with a range of features like desktop sharing, whiteboards, polls, webinars – to name just a few.
The greatest tangible benefit is monetary savings and travel costs that account for a large chunk of the training budget. Arranging for employees to travel, as well as arranging for training sessions can be a tedious and complicated process – especially when employees today have extremely busy schedules and deliverables within tight timelines. With conferring and other web-enabled collaborative tools, employees do not have to travel for training sessions. With recording and saving functions built in, training sessions can also be saved for future utilisation or for learners who cannot attend the session live.
Another big component in cost savings is that of communication costs incurred in phone calls, mail and other modes of one-to-one communication which, in the absence of collaboration tools, have to be made time and time again to reach out to a large or geographically spread out audience. With conferencing or collaboration tools, a lot of learners can log in to a single platform and attend sessions together. With facilities like two-way chat and direct calls, collaboration is real time – benefitting the learners by addressing their needs there and then.
For smaller organizations, it is a means to enable them to find a global reach and makes their business international. For bigger enterprises, it increases inter-organisational communication and builds knowledge within its structure.
Collaboration and conferencing tools also make a lot of resources readily available for staff and customers. Brainstorming sessions with peers encourage even the most introvert learners to contribute to discussions. The online platforms give them more comfort than a room full of unknown faces would.
From our agile working survey, it was easy to see that the most popular form of collaboration was via Microsoft Teams with 75% of those surveyed using the platform. No surprise with the ever-increasing adoption of O365 and the many great features it can bring for agile working. Of course, there are many platforms with similar functions such as Mitel Connect, Zoom etc, however our experts here at TruStack can guide you through that decision making process and the considerations that need to be made.
For more information please do not hesitate to contact us on [email protected]
You can also read our Agile Working report by clicking here.