What You Should Be Considering When Moving to a Cloud Telephony System.

As technology evolves at an incredible pace, businesses need to evaluate their processes and weigh up their priorities, including their telephony systems and unified communications strategy.
Cloud telephony has future-proofed communication strategies by replacing physical systems with a more manageable and cost-effective alternative online. A flexible platform like this makes perfect sense in the modern business landscape, but if you’re thinking of making the switch, there are still some key things to consider.

1.No Telephony switch/control equipment (hardware or virtual) is required at your premises

With a cloud telephony system, there is no need to have physical phones or equipment. However, you should think about those staff member that might like or want a desk phone as these will normally come at an extra cost to your softphone.

2. Moves, adds, and changes completed quickly

Unlike a traditional phone system, you can normally make any changes at the click of a button, or by talking to your managed services provider. Any additions to the workforce can be quickly and easily added. Likewise, any removals can be just as easy.

3. Hosted telephony is scalable

As mentioned in point 2, there is no limit to the number of users that you can have on a hosted telephony platform. Physical ISDN/PSTN lines or having capacity with your physical PBX, no longer determines how many users and concurrent calls you can have.  Your maximum number of concurrent calls is now only restricted by your Internet connectivity.

4. Users can work from the office, their home, or at any location where they have Internet connectivity

There is no longer a need to be tied to a physical office; all calls can be made and received using an App on their laptop, smartphone, tablet, or simply from a web browser. Users can make a call from anywhere in the world while displaying the office number, still benefiting from live analytics, reporting, and call recording, if relevant.

If integrating with Microsoft Teams, it is as easy as downloading the app to a device to get started.

5. The call quality is dependent on your Internet connection

You can only benefit from the freedoms of cloud telephony once the right infrastructure is in place. A reliable Internet connection is essential to making sure everything runs smoothly.  Most new Internet lines use fibre-optic today and this is recommended for anyone who wants the best call quality.

It is important that your Internet connection has appropriate spare bandwidth available, has low latency, and is error-free with zero packet loss.  Whilst these requirements may sound technical, your managed services provider will be able to help you validate the suitability of your connection.

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