TruStack Helping Neighbour as it Expands Across the Globe

Experienced Managed Services Provider (MSP), TruStack is helping one of the North East’s biggest brands – which happens to be one of their neighbours – in its continued expansion across the globe.

Outdoor clothing and equipment manufacturer Montane, which is based in Ashington, Northumberland, has huge plans to expand its presence in various international markets in 2021 after significant investment in 2020.

As part of Montane’s expansion, TruStack – located just a few miles down the road in Cramlington – has provided Montane with an enhanced backup and Business Continuity solution to support its projected growth and expansion.

The recent project saw TruStack deliver improvements to back-up and disaster recovery solutions for Montane, adding to the other solutions already in place.

Montane has also commissioned TruStack to enable staff to work from home, allowing them to access a key line of business applications such as Sage, remotely.

Montane said its neighbour taking comprehensive care of its IT has allowed the business to focus on what it hopes to be a huge year ahead.

Director at Montane David Soulsby said: “We are very happy with our partnership with TruStack.

“In the next six to 18 months we are going to go through a lot of changes as a business and will be relying even more heavily on TruStack to support us on this journey.

“We have had other companies around try to pick up our business but we have never had any reason to part ways with TruStack – we have never had an issue that they have not helped us to overcome.

 “We have been in business for more than 25 years and things have changed a lot for us. No longer can we approach our IT needs on an ad hoc basis. We need to have the proper systems in place to take us forward to support the growth trajectory we are on.

“We like to leave IT to the IT experts and there’s no-one we’d trust more to take on this role  than the team  at TruStack.”

TruStack was formed following a merger of three companies in 2019, and provides end-to-end managed IT services and specialises in Cybersecurity, Unified Communications and Agile Working solutions.

Its team of expert engineers recently enabled hundreds of organisations to work from home during lockdowns.

Amongst its many clients it counts several of the North East’s Top 200 companies – including Muckle LLP and Collingwood Business Solutions – as well as big names across the UK such as the Natural History Museum and Vertu Motors.

Montane began working with one of the companies that formed TruStack more than 11 years ago, and the continued partnership shows TruStack is doing something right, according to Commercial Director Phil Cambers.

Mr Cambers said: “2020 has shown that no matter what sort of business you are you need to invest well in IT, like you would in bricks and mortar.

“What we offer is a well-designed, personalised IT solution that offers stability, and gives companies like Montane the platform they need to go out and do what they do and be successful.

“Montane is a huge, North East brand, that is almost a household name now. It is fantastic to be able to work with a business like that.

“The fact that Montane has worked with us for so long and has continued to trust us to help provide the foundations they need to succeed and grow shows we are doing things right.”

For more information on TruStack go to www.trustack.co.uk or call 0191 250 3000.

Could You Recover From a Cyber Attack?

Data Protection – Not Just Backup

Over the last year, ransomware attacks have become more and more sophisticated in their approach. We have seen normalities such as deletion of backup files and encryption of all other files in the system.

This poses the question whether it is enough to have one back up and data protection vendor in your environment, or do you need to be looking at a more comprehensive data protection and disaster recovery strategy.

Data Protection

A well thought out data protection strategy relies upon multiple layers to help protect data at the core of a business’s infrastructure. As a business, you can no longer rely solely on a local backup that is always online and readily available. This could potentially lead to a complete loss of data.

There are however different methods that could help to better protect your data, or even other methods of duplicating said data. Each layer should have its own security and hardening in place to protect the data further.

As we know, your data is normally the ultimate target of any ransomware attack. If we start from the inside out, you can normally adjust some minor aspects to assist in protecting the data.

  • There should be appropriate permissions in place to ensure that only users that need access to the data have the permissions to do so. This will then limit the attack surface, should a ransomware attack take place.
  • Ensure that you avoid making all users a global admin.
  • Follow principles such as read-only groups, read and modify and full control.

One product that can be used and is on ‘the truck’ at TruStack is Netwrix. Netwrix can assist with NTFS permissions management and configuring permissions.

Near-Line Storage/Back-Up

Near-line storage or back up is a target that is quick to recover from and is always online. This could range from a server to a NAS or a purpose-built platform that offers benefits such as hardware compression or deduplication. The use case for near line back up is typically used if someone deletes a file and needs to recover that data quickly.

Physically securing these devices is sensible, and like the data at the core, you should follow similar principles.

  • Access to the backup repository should always be configured
  • Do not use default admin accounts
  • Lockdown firewalls
  • Don’t domain join a repository.

Offsite Backup

Offsite backup targets could be considered as cloud-based object storage, another building hosting a backup target, or rotated hard drives.

This offsite backup is classed as your insurance policy should anything happen to your data and the near-line backups mentioned previously.

Depending on where this data is stored, this can offer additional protection from ransomware and malicious attacks. If you find that someone has compromised your server and deletes the backups, what do you do?

You could use a third party back up target. These targets can help to protect your data, even from a ransomware attack, or internal threat. Many vendors offer this type of service which is normally shortened to BaaS, or backup as a service. Vendors that we use include Veeam and Datto.

Air Gap Backups

Air-gapped backups are those that are completely off the network and not online, so there is no way that anyone could log onto the device and delete that data on it. Tape is the most common example of this and something that is still used frequently today.

However, with tape backups you still need to consider how these are going to be stored should the worst happen. At a minimum they should be stored in a fireproof safe, and preferably off-site.

Also, remember that tape does not last forever should you consider using it for archiving purposes, and each LTO generation is only compatible with the most two prior versions.

Snapshots

SAN snapshots are not backups; however, many SANS now offer the ability to create a snapshot of their volumes for a quick rollback. If the worst happens, and as the last resort, a SAN can roll back to a volume that is in a known good state and could be exactly what is needed. The volumes on a SAN where many servers run from are typically not exposed to a production environment where an attacker could manipulate them and delete data.

Securing access to the SAN should also still follow the same precautions as mentioned previously.

Remember, a backup is only as good as the last time it was tested, so make sure that this is done as often as necessary.

For more information on Data Protection and the services that TruStack can provide, please head to our Contact us page.

SD-WAN – Simple, Dynamic Networking

It’s been a challenging year for IT. The pandemic has reshaped everyone’s working habits. Businesses first had to adapt to remote working, almost overnight in some cases. More recently, we’ve seen a move to hybrid working, with employees returning to the office when permitted, and working from home on others. And things continue to be fluid.

It was through this run of events that some businesses found out exactly what their network could and couldn’t do. Those that had already prioritised agility and mobile working found themselves in a better position to cope with rapid change and make a success of business continuity. Others have been playing a tricky game of catch up, and many IT teams are still feeling the pressure of this.

Make a positive move

What these events have highlighted is that organisations need to be a step ahead on networking capabilities. And the move many are choosing to make to improve agility and security is the move to Software-Defined Wide Area Networking. SD-WAN is particularly relevant for SMBs with multiple branches. Whether you have 200 employees or 2,000, SD-WAN can help you improve the performance of cloud applications, boost user experience and cut costs. 

What’s wrong with traditional WAN?

Traditional WANs weren’t designed for cloud services and SaaS applications, such as Office 365, Salesforce, Slack and Dropbox. Typically, traditional WANs require backhauling all traffic from branch offices to a hub/data center for security. The delay hinders application performance, which in turn causes a poor user experience, denting productivity and morale. This set up can also mean you’re paying more than you need to for the traffic flowing across your network. 

Why is SD-WAN the answer?

In essence, SD-WAN is a highly secure, software-based approach to wide area networking, that provides greater flexibility and control over connections between multiple sites in an organisation. It can use any mix of connectivity – broadband, 4G/LTE, FTTC and MPLS – letting you control how traffic is directed and prioritised across multiple uplinks. It enables your network to adapt instantly and intelligently to changing performance conditions and maintain quality of service. With SD-WAN solutions able to provide security and intrusion protection, cloud-destined traffic doesn’t have to be backhauled from each branch to a central hub. It can flow from branch to cloud safely and securely, delivering improved application performance. Real-time performance monitoring makes it easy to spot and fix issues across the network, often before quality of service is affected. 

What does this mean for business?

SD-WAN can overcome legacy issues associated with MPLS, deliver cost savings, simplify management and boost agility. Businesses can make cost savings by directing traffic along the right connectivity option. For example, you can steer traffic away from MPLS and onto cheaper broadband where quality of service isn’t an issue. More expensive MPLS can be reserved for latency-sensitive traffic, such as VOIP. Smarter routing improves application performance wherever employees are working – in-branch or remotely. 

With SD-WAN technology, you have centralised control via a user-friendly dashboard. Changes can be made quickly and easily in minutes, whether they are part of the company’s strategic vision or in response to unforeseen circumstances. This increased agility strengthens the business’s ability to take future events in its stride.

Lake District National Park Authority – a real-world example

We recently partnered with the Lake District National Park Authority (LDNPA) to bring their network infrastructure up to date. They have 12 offices spread over 900 square miles, with a mix of connectivity solutions – SDSL, ADSL, fibre to the premises and radio, plus VOIP and homeworkers on VPN. There were a number of factors driving the need for change – ageing firewall, limited functionality on VPN routers, no redundancy and security concerns. After considering a number of solutions, Cisco Meraki was selected. 

Happy, confident customers

By using Cisco Meraki, we were able to deliver a reliable SD-WAN solution that ticked off all required outcomes – WAN Failover with Auto-VPN, no dependence on fixed IP, PCI compliance, improved malware detection, support for more nodes and remote access VPN. It was efficient to implement, with downtime for some sites as low as 10 minutes. LDNPA now has a platform that’s secure, easy to manage and ready to be built on as needs arise.

A flexible solution to fit your business

What this example demonstrates is how SD-WAN overcomes many legacy issues and limitations with minimum effort. Cisco Meraki is a particularly powerful solution as it offers a complete cloud-managed IT portfolio with single pane of glass management. Integrated hardware, software and cloud services deliver simple, secure, optimised connectivity. You can manage it in-house or take advantage of our managed service option. 

Trust TruStack to get you future-ready

At TruStack, we’ve put SD-WAN in place for many different customers, and we can offer the upfront expertise and ongoing support that creates an end-to-end solution for businesses small and large. If you’d like to understand what SD-WAN could do for your business, please get in touch with us. 

Contact us via our form available here.

Hacker warning for businesses with employees working from home

IT security experts are warning businesses to take steps to combat hackers as working from home becomes more common during the Covid-19 pandemic.

TruStack, based in Cramlington, specialises in Agile Working Solutions and Cybersecurity and has enabled hundreds of organisations to work from home during the recent lockdowns.

Figures from the Office of National Statistics show a quarter of all employees are currently working from home (https://www.ons.gov.uk/peoplepopulationandcommunity/healthandsocialcare/conditionsanddiseases/bulletins/coronavirustheukeconomyandsocietyfasterindicators/latest#social-impacts-of-the-coronavirus-on-great-britain), but this number could increase if more areas are put under tighter regulations in the coming months.

Now TruStack’s experts have warned that many businesses may not realise the full security implications of its employees moving from working in an office to working from home.

Technical Director Russell Henderson said: “Business data of all types is of value and anybody can be a target, with methods of stealing this data more sophisticated than ever.

“Continuous scanning to find vulnerabilities in businesses security and to exploit threats occurs, and it is likely attacks will become more frequent as well as more complex, so no matter your business size you need to be focused on keeping your data as secure as possible.

“Home networks tend to be far more open, with so many devices – e.g. smart speakers, internet games consoles, smart phones, smart TVs, doorbells, home alarms – potentially sharing a network and broadband with work devices.

“All of this increases the possibility of a piece of malware, or ransomware, finding a weakness and exploiting it, potentially allowing it to find and spread in the local network.

“Remote workers need strong security and those systems need stringent monitoring to protect the business’s data.”

It is predicted globally that companies will spend more than $137 billion in 2020 to protect against cyber threats.

Meanwhile technology research company Gartner has predicted the global cost of security attacks on businesses will be around $3.9 trillion.

Mr Henderson said there are many steps businesses can take to shore up security but that a multi-layered approach is needed to keep data safe.

He added: “No business can rely on a single product, platform or device to protect its data but there are some key steps to take to give your business the best chance of protecting against cyber attacks.

“These include having a quality firewall, implementing a quality antivirus platform for user devices and servers, carrying out security patching, having a multi-factor identification process and investing in a robust backup and recovery solution.

“These are just some of the protection measures that TruStack consults around. Ultimately, businesses must have a security-first mindset, from bottom to top, where protection of data is an absolute priority, as we transition towards a largely agile workforce.”

TruStack provides end-to-end managed IT services and specialises in Cybersecurity, Unified Communications and Agile Working solutions.

Amongst its many clients it counts several of the North East’s Top 200 companies – including Muckle LLP and Collingwood Business Solutions – as well as big names across the UK such as the Natural History Museum and Vertu Motors.

It has enabled many of these clients to work from home recently, and has also been following its own advice with almost all of its workforce undertaking agile working.

Netwrix 2020 Cyber Threat and Cybersecurity Report

In June 2020, our partner, Netwrix surveyed 937 IT professionals from all over the globe to learn how their threat landscape and priorities have changed due to this massive shift to remote work.

The findings, which are presented in the report below, will help organisations re-assess their security risks and identify new security gaps.

If you need any advice or have any questions on anything in the report, please do not hesitate to get in touch by clicking here or you can view our Cybersecurity services here.

Updates from Microsoft Ignite!

Some of you may know that every year Microsoft holds its Ignite conference for developers and IT professionals. Fresh from the announcements last week, resident Pre-Sales Consultant, Ian Sanderson picks a few of his favourite new features for Teams meetings.


New Together mode scenes
Together mode re-imagines meeting experiences to help participants feel closer together even when you are apart. With new Together mode scenes coming this year, you can transport your team to a variety of settings that can help set the tone and create the experience for your meeting, whether it be an auditorium, a conference room, or a coffee shop.

Custom layouts
Coming later this year, custom layouts allow for a more dynamic content viewing experience and enable presenters to customize how content shows up for participants during a meeting. For example, when a presenter is showing a PowerPoint slide, participants will be able to see the presenter’s video feed transposed onto the foreground of the slide they’re showing.

Breakout rooms
Coming in October, breakout rooms will allow meeting organisers to split up meeting participants into smaller groups to facilitate brainstorming sessions or work group discussions. Presenters can choose to hop between breakout rooms, make announcements to all breakout rooms, and/or close the breakout rooms that then bring everybody back into the main meeting.

Meeting recap
Meeting recaps help teams stay on track and keep work moving forward after a meeting for both participants and for those who were unable to attend a meeting. Coming this year, a recap with the meeting recording, transcript, chat, shared files and more will be automatically shared in the meeting Chat tab and viewable in the Details tab for each meeting. The recap will also be available in the meeting event in your Outlook calendar.

Webinar registration and reporting
For more structured meetings, such as customer webinars, meeting organisers can use event registration with automated emails to make it easier to manage attendance. And after the meeting, view a detailed reporting dashboard that will help understand attendee engagement. These new features are expected to begin to roll out by end of year.

For more new features being released by Microsoft for Teams, you can read the full blog here https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2020/ba-p/1665600

For help or advice on collaboration tools or unified communication, please email us on [email protected] or call 0191 2503000.

TruStack Celebrates First Year!

When IT company TruStack was formed following the merger of three well established IT businesses in September 2019 nobody could have predicted what the next twelve months would bring.

However, a year later , having faced the challenges of merging three business, adapting to Coronavirus and fundamental changes to the way businesses work, TruStack has emerged as a success story from the North East IT industry.

The company, which provides end-to-end managed IT services and specialises in Cybersecurity, Unified Communications and Agile Working solutions, is celebrating its one-year anniversary achieving an impressive turnover of around £9m.

It has increased its workforce by 20 percent from 44 to 53, as well as increasing the number of apprentices employed from two to five, as the company looks to invest in regional young talent.

TruStack’s Commercial Director Phil Cambers said the company’s impressive figures were due to the business’s ability to continue to provide the same exceptional level of service during a year of lockdown and restrictions caused by COVID-19.

Mr Cambers said: “When we launched TruStack a year ago following the merger there was no way of knowing the challenges that we and almost all other businesses would be facing in the coming 12 months.

“However, thankfully we have been able to adapt to the change of working conditions and continued to provide the high level of service our clients expect from us.

“This has not only been reflected in our revenue figures but also in the fact that we have been able to grow our company.

“Importantly, we have been an integral part of enabling our clients to continue doing what they do, by providing them with the infrastructure and support they need to work effectively during the pandemic, and enabling them to work remotely in a safe and secure manner.

“Who knows what the next 12 months will hold, but I am confident that the expertise and dedication of our staff will help us overcome any challenges that may be thrown at us.

“Hopefully we can continue to see success and a continued growth in the business, and help fellow North East businesses to see the same.”

TruStack was formed following a merger of three IT companies – SITS Group, PCI Services and Pivotal Networks.

It has since completed hundreds of projects, working with several of the North East’s Top 200 companies – including Muckle LLP and Collingwood Business Solutions – as well as big names across the UK such as the Natural History Museum and Vertu Motors.

TruStack prides itself on being able to remove the burden that supporting IT systems can bring and adds a level of on-demand IT expertise to help businesses by either augmenting their current IT team or outsourcing it completely.

Support services are one of the many services it offers – after installing a client’s infrastructure, its experts are always on hand to manage and monitor operations, enabling clients to focus on the day-to-day running of their business.

Importantly, it has enabled the vast majority of its hundreds of active clients to work from home during the recent Covid-19 pandemic.

And TruStack has also been following its own advice, with almost all of its workforce undertaking agile working, which is has actually benefitted the company.

Mr Cambers added: “We have encouraged agile working for years – I have always said that work is something you do not somewhere you go.

“We have taken on several new staff since the Covid-19 crisis began, all of which has been made possible by using the technology that we sell, carrying out our interviews, company inductions and training online.

“It goes to show how the world of work is changing, and we are there to help businesses across the country to enable their agile workforce and maintain the same levels of productivity from anywhere.”

TruStack, which has its head office at Northumberland Business Park, Cramlington, and a branch office at the Evolve Business Centre, Houghton le Spring, has also done its bit for charity.

Despite the pandemic, TruStack has managed to raise around £2,500 for its charity partner Tiny Lives, which supports premature and poorly babies and their families at the Neo-Natal Unit at the RVI Hospital, Newcastle.

For more information on TruStack go to www.trustack.co.uk or call 0191 250 3000.

Blog Post – Are you getting the most value out of your Multi-Factor Authentication solution?

When choosing our multifactor authentication product, it is important to understand our thought process when evaluating the marketplace for a product and more importantly why we were looking.

In the last few years, we have seen a massive swing when it comes to business priorities in IT.

You will often find that IT directors and managers mark security as their number one focus on IT spending, and with good reason. Each day we create more and more data which is the lifeblood of many organisations.

What is Multi-Factor Authentication?

Multi-factor authentication and access management is an important part of a multi-layered approach to securing business assets. A common attack vector is credential theft. Think about what a malicious actor could do if they had access to a corporate Office 365 account or similar. Multi-factor authentication means that even if a user does fall victim to credential theft, it would be near impossible for the malicious actor to use those credentials as each login request would require a unique one-time passcode to login with. Similarly, with access management, having strong scenario-based policies in place around who is accessing what, when, and from where, ensures an extra layer of security in an ever-changing working environment.

With that in mind, we set out to find a solution that met a set of criteria. Something easy to use, has a rich set of features, is SaaS-based, and offers value for money.

We looked at offerings from Microsoft, DUO, and others which all have their good points, but none of them offered everything we wanted, apart from Thales.

Who is Thales and what is SafeNet Trusted Access (STA)?

SafeNet Trusted Access (STA) is a combined MFA and access management service that centrally manages and secures access to web based, on premises and cloud-based applications. STA simplifies user experience whilst also being simple enough for IT admins to implement and moderate. STA not only features flexible risk-based policies, but also single sign on portals, universal authentication policies and protection of all SAML-based applications.

If you have not heard of Thales before, part of their organisation is the business they acquired when they bought Gemalto in 2019. The name Gemalto may sound familiar, they specialise in products like Passports with the RFID chips, card readers for online banking systems, and importantly, they make their own physical One Time Passcode tokens.

STA allows business to scale as they move into the cloud, take more applications on premises, or a hybrid of the two whilst ensuring that the business meets compliance.

How can Thales and Microsoft complement each other?

When looking at Thales and Microsoft, the main differentiator between the two products is that Thales can protect all applications, whether they are in a Microsoft environment or not. Microsoft will only protect Microsoft applications being accessed, such as O365.

It is also good security practice to split your security provider from your virtual infrastructure provider. That’s why many companies prefer to select a 3rd party provider for their security solutions, rather than relying on just the one vendor.

The key differentiators between STA and DUO

When looking at MFA provider DUO, the Thales STA product also provides superior features. For example, STA provides a lower total cost of ownership.

Because Thales produce their own physical One Time Passcode tokens, these can be added to the MFA service, typically at no additional cost. With vendors like Duo, it is often an extra. It is important to understand why we think this is a differentiator. Many organisations that would like to roll out MFA may not want a software token installed on users’ personal devices, or indeed the user may not want any corporate software on their personal device. Having the option to hand out a physical token for those use cases, without incurring an additional charge represents excellent value.

Other superior features include, granular reporting, ease of deployment and more robust multi-factor authentication, all of which is all included the price of the license. There isn’t a “buffet-style” approach to their license model, the one license covers all features within the SafeNet Trusted Access consol.

Choosing your Multi-Factor Authentication product

This is not just about enabling MFA and access management policies, but about looking at the bigger cybersecurity picture. To do that we have to have robust conditional access policies that you can integrate with all applications, not matter where they live, be that in the cloud or on premises. It also must be delivered by a name that you can trust, such as Thales and with simplified operations for IT staff.

Are you getting the most value out of your Multi-Factor Authentication solution webinar can be found here.

For more information on STA or our security solutions, you can get in touch with us by emailing [email protected] or by calling 0191 250 3000.

Webinar Recording – Are you getting the most value out of your Multi-Factor Authentication solution?

More organisations are shifting to a remote working framework for the foreseeable future, therefore it is more important than ever to ensure your teams and business assets are safe from opportunistic hackers.

With nearly 60% of organisations sensitive data being stored in the cloud, and over 71% of deployments experiencing at least one compromised account each month; implementing access controls that evaluate risk profiles and implement strong authentication is crucial.

Watch our webinar to hear from Ian Sanderson, Presales Technical Consultant at Trustack and deep dive into the competitive advantages of using Thales STA (Safenet Trusted Access) for your multi-factor authentication security needs.

In the session you will hear about:

  • How Microsoft and Thales Access management solutions can complement each other and enhance your security strategy.
  • How Thales compares to Duo when meeting your access management needs.
  • Real-life use cases to demonstrate how Thales can simplify multi-factor authentication
  • Opportunity to ask those burning questions with Ian Sanderson, Trustack presales Technical Engineer.

For more information on anything you have seen in the webinar, or our security services and agile working solutions, please contact us here.

TruStack Focus On… Support Services

Businesses have enough to think about.

In these testing times, with Brexit, a global pandemic and recession to deal with, businesses have never been faced with such uncertainty.

At TruStack, however, we pride ourselves on being able to remove the burden that supporting IT systems can bring and add a level of our own IT expertise to help businesses through these times and prosper moving forward.

Support services are one of the many bespoke services we offer to clients. When it comes to IT infrastructure, we believe that a shared ownership model is the most efficient way to manage the delivery of applications to staff and customers, providing as little or as much as the client needs. We are essentially an extension of a client’s IT team.

After installing a client’s infrastructure, we are always on hand to manage and monitor operations, giving our clients peace of mind and enabling them to focus on the day-to-day running of their business.

As well as enabling constant monitoring and optimisation of their IT infrastructure, by having us on board it means clients are more prepared for future ‘bumps in the road’, with our team of experts there to forecast problems before they become a major issue that will negatively impact them.

Importantly, our dedicated team of analysts are available 24/7, 365 days a year, for high-priority incidents – a constant safety net in case things go wrong.

A lot of time has been spent over the past few months helping manage clients’ transition to agile working in the new world in which we find ourselves. Flexibility is going to be key moving forward, and as such will remain a key part of the support service we offer.

In turn, many businesses agile working transformations were brought forward by the impending lockdown caused by COVID-19.

One such company that we have supported in this transition is law firm Swinburne Maddison:

‘As I pack myself off from the office I would like to say a big “Thank you” to all the people on your support desk for the help they have been to me over the last few weeks in the run up to our evacuation. You have all, without exception, provided me with invaluable support and treated all my questions and requests with respect and professionalism.

‘Thanks once again – and hopefully reversing the process will prove to be somewhat less of a headache for us all! See you soon – and keep safe!’
William Dobson, Office Manager – Swinburne Maddison.

Elsewhere, CDS Security & Fire contacted TruStack for assistance in implementing a secure remote solution to allow staff members to work from home. Having previously had a limited capability for home working, it was essential that this was set up quickly, efficiently and securely.

We ensured that all of CDS Security & Fire’s devices were equipped with the correct technology needed to enable the end users to access all of their files and documents as if they were working in their normal office environment.

‘Without the support services from TruStack, we would not have been able to continue serving our customers during the pandemic. TruStack were on hand every step of the way to ensure that we had everything set up correctly so that our customers felt minimal, if any disruptions. We would not hesitate to call upon TruStack again as they responded to our requests with professionalism and speed during an unknown event.’ Rosie Abbott, CDS Security & Fire.

Ultimately, when a company invests in TruStack’s support service, they are not just buying IT support – they are investing in peace of mind. Our clients know they have that IT safety net in place, with some of the industry’s most knowledgeable experts there to help them with whatever they need.

To find out more about what TruStack can offer your business contact us on [email protected] or call us on 0191 250 3000.

You can also view our managed monitoring service by clicking here, and our data centre offerings by clicking here.