Channel Futures MSP 501 – Trustack 2024 Winner
Trustack Celebrates Inclusion in 2024 Channel Futures MSP 501 News Publish Date: Trustack Ltd has achieved a significant milestone by being named among the world’s best-managed service providers in the prestigious 2024 Channel Futures MSP 501 list. This accolade places Trustack in an elite group in the MSP industry, among other innovative and influential companies that deliver top-tier managed services to a demanding global market. Global Technology Industry Recognises Trustack as a Top Managed Service Provider A Prestigious Honour The Channel Futures MSP 501 list is one of the most respected rankings in the global technology industry, celebrating organisations that demonstrate excellence in managed services. Companies on this list are recognised for their innovative approaches, technical expertise, growth-oriented business models, and strategic partnerships with leading vendors and tech suppliers. Trustack’s inclusion in this list, at the top of the market, underscores our commitment to providing elite cybersecurity and IT services. It marks a proud moment in the company’s history. Trustack’s Impressive Ranking Trustack is honoured to be ranked at position 362 on the 2024 MSP 501 list. This achievement is a testament to the company’s relentless pursuit of excellence in the managed service provider sector. As market leaders, Trustack’s ranking is based on comprehensive metrics and performance data, which offers a clear insight into the unique strengths that set the company apart in the industry. Read our Linkedin post A Legacy of Excellence For over 17 years, Trustack has been at the forefront of technological innovation, consistently delivering high-quality services to its clients. Since 2019, the company has committed itself to excellence, building a reputation for depth of expertise and experience. Trustack’s strength lies in its ability to nurture and enhance its clients through trusted, expert advice and support. As well as provide a range of best-in-class vendor partnerships in our service model. Looking Forward As a recognised leader in the field, Trustack continues to set the standard for managed service providers worldwide. This recognition by Channel Futures not only highlights Trustack’s efforts but also motivates the company to continue striving beyond the boundaries of current service offerings in the technology sector. Our managed security services offer a wide range of technological solutions to meet different business goals. The team at Trustack expresses its gratitude to Channel Futures for this recognition. A special mention to our dedicated staff, long-standing clients, and partners who allow us to go above and Beyond. Trustack looks forward to continuing its mission of providing unparalleled managed services and maintaining its position as a trusted leader in the global technology industry. For more information about Trustack and its services, view our stack. About Trustack: Trustack Ltd is a leading provider of cybersecurity and IT services, dedicated to delivering innovative solutions to meet the needs of a diverse global clientele. With over 17 years of experience, Trustack combines technical expertise with a commitment to excellence, making it a trusted partner in the technology industry. About Channel Futures MSP 501: The Channel Futures MSP 501 list is an annual ranking of the most distinguished managed service providers worldwide. Companies are evaluated based on metrics such as growth, technical proficiency, and strategic partnerships, making it a benchmark of excellence in the managed services industry. Get your business on the front foot Share the article to your socials About the Authors Connect on Linkedin Spotlighted Articles See all insights
Trustack’s experience at Housing 2024
Trustack’s experience at Housing 2024: Cybersecurity in the Housing Sector Article Publish Date: Housing 2024 draws some of the brightest minds and leading companies in the housing industry, which saw an impressive turnout this year. Trustack participated as an elite cybersecurity provider, renowned for our cutting-edge solutions and robust protection services. Our team was thrilled to be part of this vibrant event, where we had the opportunity to connect with over 80 prospective clients on the first day alone, highlighting the growing recognition of cybersecurity’s critical role in the housing sector. Cyber Security in the Housing Sector When it comes to cyber security risks in the UK, the social housing sector may not be the first thing that comes to mind for many people. However, with around 2.4 million homes in their portfolio, the 1,600 housing associations in the UK have a significant responsibility to provide shelter for many families and individuals across the country. As part of their crucial role in society, they manage a large amount of personal data digitally, which they are required to protect under the Data Protection Act 2018. This information is private and confidential to their clients, who rely on them to safeguard it as much as they rely on them to offer secure and affordable housing options. This is where Trustack aims to meet the needs of the housing sector by providing elite cyber security. As one of our four main operational sectors, Trustack has a strong understanding of the needs in the sector and how to meet them. An example of how we apply our expertise: A case study where we strengthened security and safeguarded data for a leading UK Manufacturer. At a glance – Housing 2024 Trustack’s impact on the housing sector at a glance. Elite Cyber Security: Cybersecurity Solutions Unifying Communications Infrastructure Services Cloud and Hosting Disaster Recovery Ensuring Connectivity View our stack Leading-Edge Cybersecurity Solutions Cybersecurity is at the core of Trustack’s mission, and the housing sector increasingly recognises the need for advanced protection. Our discussions at the expo emphasised the importance of proactive cybersecurity measures, such as continuous threat monitoring, incident response planning, and regular security audits. Attendees were interested in our multi-layered defence strategies, which combine the latest in artificial intelligence and machine learning to detect and neutralise threats before they can cause harm. Unifying Communications for Seamless Operations One of the key benefits Trustack brings to the housing sector is our expertise in unified communications. Our solutions ensure secure, streamlined interactions in an industry where effective communication between property managers, tenants, and service providers is essential. We highlighted how our unified communications platform enhances operational efficiency and fortifies these communications against potential cyber threats. Clients were particularly impressed with our real-time monitoring and encryption features, which protect sensitive information from unauthorised access. Robust Infrastructure Services Infrastructure is the backbone of any housing operation, and Trustack’s infrastructure services are designed to keep this backbone strong and secure. We do this by providing infrastructure as a service (IaaS). We shared our comprehensive infrastructure solutions, including secure network architecture, advanced firewalls, and intrusion detection systems. These services ensure that housing providers can maintain resilient, high-performance networks capable of supporting home technologies without compromising security. Cloud and Hosting Services for Modern Housing The shift towards cloud-based solutions is transforming the housing industry, and Trustack is at the forefront of this transformation. This shift highlights the need for cloud security as well as strong cloud infrastructure. Our cloud and hosting services offer scalable, secure solutions for managing housing data and applications. This is essential as our cloud solutions offer housing providers the ability to expand and modify their IT framework to meet their individual needs while also ensuring data security and compliance with regulatory standards. Disaster Management & Recovery In a time where cyber-attacks can disrupt operations at any moment, having a strong disaster management plan is crucial. Trustack’s disaster management solutions ensure that housing providers can quickly recover from any incident with minimal downtime. Our team at the expo shared insights into our comprehensive disaster recovery plans, which include data backup, failover systems, and rapid response protocols. These solutions were well-received by clients who understand the value of preparedness in maintaining business continuation and protecting sensitive data. Ensuring Reliable Connectivity Reliable connectivity is essential for the modern housing sector, enabling everything from smart home technologies to tenant communications. Trustack provides connectivity solutions that ensure fast, secure, and reliable internet access across housing properties. We do so by securing Wi-Fi networks, and VPNs for remote management, and providing high-speed internet access for all users. Our connectivity solutions are designed to support the growing demand for smart, connected living environments. Our experience at the 2024 Housing Expo Our experience at Housing 2024 was incredibly rewarding, offering a unique platform to engage with industry leaders and highlighting how Trustack’s wide range of cybersecurity solutions can transform the housing sector. The warm responses from participants underscored the critical need for robust cybersecurity measures in this rapidly evolving industry. Trustack remains committed to partnering with housing providers to ensure that their operations are not only efficient and innovative but also secure against the growing landscape of cyber threats. We look forward to continuing these conversations and building strong, secure futures for housing providers and their communities. Together, we can create a housing sector that is as safe as it is smart. Get your business on the front foot Share the article to your socials
Mitigating phishing attacks for an architecture practice
CASE STUDY Mitigating phishing attacks for an architecture practice All information is factual but organisational identities have been removed due to client confidentiality Challenges faced A prominent architectural practice sought to strengthen its security posture and address the challenges it faced in terms of phishing attacks and data log monitoring. The company has a workforce of over 350 users and operates across seven active locations, with the growing concern for security and the desire to expand its IT department with security consultants, the company looked to their security led partner Trustack for a solution. The primary need of the architecture company was to strengthen its security posture. With an increasing number of phishing emails and no existing solution in place to monitor data logs, the company recognised the urgency to enhance its security measures. Additionally, the company aimed to improve its overall security awareness and protect its sensitive data from potential threats. Several challenges were faced that prompted its decision to engage with Trustack. Firstly, there was a high volume of phishing emails targeting the company’s employees, posing a significant security risk. Secondly, the company lacked a robust system to monitor data logs, leaving them vulnerable to potential breaches. Lastly, the company desired to expand its IT department with security consultants to ensure a more comprehensive security strategy. Challenges Constant phishing attacks Data log monitoring Staff security awareness Benefits Elevated security posture 24/7 monitoring of data logs Regular staff security awareness training Solution Trustack proposed a tailored solution to address the architecture company’s security concerns. The initial solution stack included email security, anti-virus and cloud application security, along with Arctic Wolf Managed Detection and Response (MDR) and Managed Risk services. The involvement of key stakeholders ensured a comprehensive decision-making process. These individuals collaborated closely with Trustack to identify the most appropriate security solutions for the architecture company. Benefits and outcomes By implementing the recommended solutions, the architecture company achieved significant improvements in its security posture. The integration of email security, anti-virus and cloud application security enhanced the company’s overall security infrastructure, providing advanced threat detection and prevention capabilities. Additionally, the adoption of Arctic Wolf MDR and Managed Risk services ensured 24/7 monitoring of data logs, promptly identifying and mitigating potential security incidents. The architecture company now enjoys a heightened level of security awareness, with a robust system in place to combat phishing attacks. The collaboration with Trustack has not only strengthened the company’s security framework but also empowered its IT department with the necessary expertise to address future security challenges effectively. Through Trustack’s guidance and expertise, the architecture company successfully improved its security posture and mitigated the risks associated with phishing attacks and data log monitoring. The implemented solutions provided a comprehensive approach to security, safeguarding the company’s sensitive data and ensuring a secure working environment for its employees. With a more robust security foundation in place, the architecture company can confidently pursue its business objectives while minimising potential security threats. “I see no reason why we wouldn’t use Trustack going forward for a long time. It’s great to know that we have that pool of knowledge there that we can kind of tap into and they’ll work their hardest to get us the right solution.” Prominent Architecture Practice Get your business on the front foot
Non-profit social housing provider – 24/7 threat visibility
CASE STUDY Non-profit social housing provider has peace of mind with 24/7 threat visibility All information is factual but organisational identities have been removed due to client confidentiality Challenges faced With limited IT resources and the increasing threat landscape, a non-profit social housing provider recognised the need for external support to ensure the safety of their critical data. By working with long term, security focused partner Trustack and leveraging Arctic Wolf’s expertise and comprehensive tech stack, they aimed to enhance their security posture and achieve peace of mind. Like many social housing associations, the non-profit social housing provider became a prime target for cybercriminals due to the valuable personally identifiable information (PII) they possessed. With names, addresses, dates of birth, and bank details of both colleagues and customers at stake they understood the urgency to improve their security measures. They struggled to stay ahead of new threats, lacked a formalised system and process, and faced difficulties in adequately training their colleagues on cybersecurity risks. Challenges Internal resource constraints Employees at risk of constant phishing attempts Dissatisfaction of current security posture Benefits Easily mitigate threats and create a proactive strategy Regular employee security awareness Dedicated Concierge Security team for 24×7 monitoring Solution As a security led partner with integral knowledge of the social housing provider’s infrastructure, Trustack understood that moving away from a point solution to a full platform would elevate their security posture. This in turn with the partnership with Arctic Wolf proved to be a strategic move. While considering various options, the key factor that set Arctic Wolf apart was the human element as they required dedicated support that other solutions did not offer. Arctic Wolf’s dedicated Cybersecurity Specialist Team (CST) became an invaluable resource, providing expertise, answering questions, alerting to threats, and assisting in developing roadmaps and security plans. This human-led support became a crucial decision factor for them. They leveraged Arctic Wolf’s Managed Detection and Response (MDR) and Managed Risk services to continuously monitor the network for potential threats and vulnerabilities. MDR scanned the network 24×7, using machine learning and broad visibility to detect unusual behaviour and possible incidents. Managed Risk enabled identification, assessment, and the securing of their digital environment and attack surface. With these tools, they gained peace of mind knowing that their system had constant surveillance and could proactively respond to emerging threats. To bolster staff knowledge, they implemented Arctic Wolf’s Managed Security Awareness program, which utilised microlearning to provide relevant and easy to understand lessons on cybersecurity. This initiative resulted in a significant reduction in the number of colleagues clicking on phishing emails. By increasing security awareness among their staff, colleagues were held accountable for maintaining a secure environment. Benefits and outcomes By partnering with Trustack and Arctic Wolf, the non-profit social housing provider successfully addressed their cybersecurity challenges and improved their security posture. The human-led external support, combined with the comprehensive tech stack, enabled them to proactively mitigate risks, detect threats, and enhance their security awareness. The seamless partnership provided peace of mind and confidence in the ability to protect their critical data. “Everything is always evolving, so we must evolve and be ready for what’s next.” Non-Profit Social Housing Provider Get your business on the front foot
Strengthening Security & Data for Leading UK Manufacturer
CASE STUDY Strengthening Security & Data for Leading UK Manufacturer All information is factual but organisational identities have been removed due to client confidentiality Challenges faced The UK manufacturer, a prominent player in the industry with 250 users across its head office and two factory locations, has been operating successfully for a considerable period. Their expertise lies in delivering construction projects across various sectors. With their size and reputation, they hold a significant position within the industry. They recognised the need to enhance its security posture, protect internal property, and address concerns about data leakage. They were particularly concerned about the potential consequences of data leaving the company and sought a comprehensive solution to address these challenges. This led them to engage with Trustack to find a unique solution that would mitigate security risks and support their business objectives. The company faced several challenges that prompted their collaboration with Trustack. Firstly, they aspired to differentiate themselves in the market by offering a unique solution while safeguarding their sensitive data. Secondly, security concerns were paramount, and the company lacked a robust system for continuous log monitoring. Additionally, they wanted to expand their IT department with security consultants to ensure a proactive security strategy Challenges Data log monitoring Limited internal IT resource Benefits 24/7 monitoring of data logs Multi Layered Security Solutions Trustack advised the manufacturing company to implement multiple solutions, tailored to their specific needs. The initial solution stackincluded Antivirus with Extended Detection and Response, Arctic Wolf Managed Detection and Response (MDR) and Managed Risk (MR),conditional access Multifactor Authentication, and backup for Office 365. The integration of Arctic Wolf MDR and MR services provided 24/7 monitoring capabilities and the ability to isolate compromises. Numerous key stakeholders were involved in the decision-making process. Benefits & outcomes Through Trustack’s expertise, the construction company successfully strengthened its security posture and mitigated the risks associatedwith data leakage. The implemented solutions provided continuous monitoring, enhanced authentication measures, and ensured robust data backup. The customer’s evolving understanding of the importance of comprehensive security measures has led them to continue investing in their roadmap, aligning with their existing solutions to create a layered security approach. Testimonial “On the various projects that we have used Trustack for, they have always been excellent and on-hand whenever we needed them. Their support has been outstanding which takes the worry away if anything should go wrong. I wouldn’t hesitate to use Trustack for future projects.” Leading Manufacturer Get your business on the front foot Share the article to your socials About the Authors Connect on Linkedin
Leading Commercial Law Firm now has threat visibility
CASE STUDY Leading Commercial Law Firm now has threat visibility All information is factual but organisational identities have been removed due to client confidentiality Challenges faced A leading commercial law firm recognised the need to enhance its cybersecurity measures in the face of an ever-growing threat landscape. Having partnered with trusted Managed Service Provider Trustack for over 10 years, they worked together to implement Arctic Wolf as part of their security operations centre (SOC) solution. The leading commercial law firm understood the escalating security threats and the need for robust measures to protect their sensitive data. Initially, they contemplated expanding their in-house IT team to bolster their security expertise. However, they realised the limitations of relying solely on internal resources so they sought a trusted partner who could provide an extra layer of security and act as an extension of their team. Their aim was to consolidate and analyse telemetry data from various sources, including firewalls, Office 365, and MIMECAST. They needed a solution that could efficiently process vast amounts of data and identify meaningful patterns to ensure proactive threat detection. Challenges Escalating Security Threats Limited Inhouse Security Expertise Protecting Multiple Data End-Points Benefits Multi-Layered Security Real-Time Threat Visibility Tailored Incident Response Playbook 24/7 Named Security Concierge Solutions After extensive evaluation, together with Trustack, the leading commercial law firm chose Arctic Wolf as their SOC solution. Arctic Wolf’s capabilities aligned perfectly with their requirements. The solution offered advanced threat detection by leveraging intelligent analytics and machine learning algorithms to identify potential threats in real-time. By consolidating and analysing data from multiple sources, Arctic Wolf provided a comprehensive view of the law firm’s security posture. This allowed them to identify vulnerabilities and implement proactive measures to mitigate risks effectively. The collaboration with Trustack ensured seamless integration and customisation of Arctic Wolf to meet the law firm’s specific needs. Benefits & outcomes The adoption of Arctic Wolf and the collaboration with Trustack resulted in several key benefits for the leading law firm. Firstly, the solution provided an additional layer of security, augmenting their multi-layered approach. By leveraging Arctic Wolf’s advanced analytics and threat detection capabilities, the law firm gained real-time visibility into potential threats, enabling them to respond swiftly and effectively. This proactive approach reduced the risk of security incidents and ensured business continuity. Additionally, the engagement with Trustack provided the law firm with a tailored playbook for incident response, ensuring a coordinated and efficient remediation process. Testimonial “The expertise and support provided by Trustack have been in valuable. Their deep understanding of our infrastructure and their ability to assist in immediate remediation when flagged by Arctic Wolf gives us peace of mind.” IT Director Leading Commercial Law Firm Get your business on the front foot Share the article to your socials About the Authors Connect on Linkedin
The PSTN/ISDN Switch Off
The PSTN/ISDN Switch Off What do I need to know? Article Publish Date: BT’s 2027 switch-off of PSTN and ISDN services marks a crucial shift in telecommunications. As part of BT’s digital voice changeover plan requires all to have an internet connection. Trustack is here to guide you through this transition with urgency and clarity. BT’s original projected switch-off date (2025) has been extended, with the aim to complete the move by the end of January 2027. The extension is no reason to delay as migrating from analogue to digital as quickly and effectively as possible is important In 2027 BT is switching off their Public Switched Telephone Network (PSTN) and Integrated Services Digital Network(ISDN) services. This change will affect all residential and business customers and aligns with the Government’s promise to see 15 million premises connected to fibre by 2027. For businesses, it will not only mean that your phone services are affected but also services that run on your phone lines using the PSTN network. This will include services such as EPOS machines, alarm monitoring services, fire monitoring services, and lift emergency phones. Why is it happening? It is not only in the UK that the migration to digital is taking place. As technology evolves, phone companies around the world are adapting. The switch-off is already underway in countries like Germany, Japan, and Sweden, with Estonia and the Netherlands already having completely switched off their networks. Technology has evolved significantly and quite simply the PSTN network has become outdated and costly to maintain. What are the alternatives? Of course, the retiring of the telephone network as we know it would not be happening if there was no new technology to replace it. Over the last several years, telephone systems have been developed to use IP. This allows telephone systems to use standard Internet connections. Along with this new technology are many new terms and technologies including: VoIP: stands for Voice over Internet Protocol and allows you to make and receive phone calls over the Internet. SIP: stands for Session Initiation Protocol and rather than just sending voice data like the VoIP phone system, SIP will send and receive any multimedia data such as video calls. 4G &5G: With the development of 4G and 5G networks across the UK, another alternative is to use your mobile phone as your main point of contact rather than having a traditional landline. What are the benefits? Moving to this newer technology offers the same benefits as we see now and some new ones. Benefits Reduced costs Call statistics Mobility Greater choice of telephone hardware. You can continue to use a telephone handset as well as mobile phones, tablets, laptops, PCs and Macs. Scalability Telephone systems can easily scale along with your requirements. Whether it is simply an additional user, or a brand-new office location. At its simplest form, you simply require Internet connectivity. Quick changes Changes can be implemented quicker e.g. call routing and diverts. When do I need to act and how do I prepare for the switch off? Many businesses have already adopted a digital model, moving their communications to the cloud, making calls over the internet and embracing video conferencing. If you have the supporting infrastructure, then there is no reason why an educated and planned migration to digital lines cannot be considered now. Preparing your business for the upcoming PSTN switch off in 2027 is essential to ensure a smooth transition. Here are some steps you can take to prepare: Assess your current communication infrastructure: Identify all the equipment and systems that rely on the PSTN or ISDN. This includes phones, fax machines, alarms, EPOS machines, door entry systems, and CCTV. Make a comprehensive list of these devices. Research alternative communication solutions: Explore alternative options that will replace the PSTN and ISDN. Look for digital solutions such as Voice over IP (VoIP) or Session Initiation Protocol (SIP) that can provide voice and data services over the internet. Consider consulting with a telecommunications provider to understand the available options. Evaluate your broadband capabilities: Since the switch to a digital network may require an upgrade in broadband services, assess your current internet connection. Determine if it can handle the increased data traffic and bandwidth requirements of the new system. If necessary, contact your internet service provider to discuss possible upgrades. Plan for equipment replacement: Once you have identified the equipment that will become obsolete, create a plan for replacing or upgrading it. Contact the manufacturers or suppliers of these devices to understand their compatibility with digital networks and explore potential replacements. Consider security implications: As you transition to a digital network, consider the security implications of the new communication systems. Ensure that your new infrastructure has appropriate security measures in place to protect your data and communication channels. Develop a migration timeline: Create a detailed timeline for migrating your communication systems to the new digital network. Consider any potential disruptions or downtime during the transition and plan accordingly to minimize any negative impact on your business operations. Train your staff: Provide training and support to your employees to familiarise them with the new communication systems. Ensure they understand the changes, know how to operate the new equipment, and are aware of any new features or capabilities. Test and monitor the new system: Before the switch off date, conduct thorough testing of the new communication infrastructure to identify and resolve any issues or compatibility problems. Monitor the performance of the new system to ensure it meets your business requirements. For more solutions visit our stack pages: Cloud and Hosting and Unified Communications. Trustack’s recommendations “The 2025 PSTN Switch Off represents the biggest shake up of modern-day Telecommunications that will affect Business and Domestic Users alike. My recommendation would be to have your PSTN/ISDN to SIP migration done and dusted well before the deadline date, not only to beat the inevitable rush nearer to the Switch Off, but also to take advantage of the cost savings
Hosted Telephony Solution Frequently Asked Questions (FAQ)
Hosted telephony solution Frequently Asked Questions (FAQ) Article Publish Date: We have compiled several frequently asked questions about our hosted Telephony System. This is not an exhaustive list but is designed to cover several commonly asked questions. We acknowledge that every phone system is different, so feel free to reach out to your account manager with any particular inquiries. General features set FAQs What standard Telephony features are included for all users? Trustack Hosted Telephony platform offers basic phone features to all users without any additional charges. These features include voicemail and call forwarding: Voicemail Call Diversion Call Pickup Pick up Groups Paging Groups Hunt Groups Call Queues IVR (Auto Attendants) Speed Dials Time and date switching (Day/Night Service) Disaster Recovery Music on Hold & Remote Access and Hot Desking Does Trustack Voice require assignment to a set location, or can users easily change the location? Trustack Hosted Telephony is a cloud-based system, that is easy to implement and scale. It can be set up anywhere with an adequate internet connection for the number of users. Once a user has been allocated a telephone number no matter where they log in/access the telephone system this number will follow them. Devices FAQs Can home/agile users use a Desk Phone, and would they need a POE power source? Trustack provide a range of Desk phone devices that can be deployed on most office and home networks via Ethernet/CAT network cables. Desk Phones are POE powered and connect back via IP to Trustack Hosted Platform with no requirement for a VPN connection. If required, we can provide mains-powered POE adaptors or UK plugs for desk phone devices. Some devices may require a network cable, while others can be connected using a Wi-Fi dongle. Are wireless phones available with the Telephony System? Apart from Desk phones that can work wirelessly with a dongle, wireless (handheld) phones are also available, these wireless phones connect to the Telephony System through a Wi-Fi connection and only require a handset charging dock. DECT cordless handsets connect to the Telephony System through the DECT Base Station, allowing communication with the handsets using DECT technology. Both solutions provide users who are constantly on the move with a fully featured and integrated cordless phone avoiding the need for long cable runs around a home or office environment. Please see the Hardware list options for further information. Does the System allow the change of license type on short notice? Users’ license types can be amended at short notice via our included moves adds and changes support. This allows for User licences to be changed promptly. Any licence that is to be downgraded requires a 30-day cancellation notice. Recurring Licences are billed every month, Trustack would have to be instructed on which of the users were to be added/ removed. If you need to change your license, you will be billed for a full month. Users cannot be switched for less than a month (e.g. you cannot use the soft client for just one day). In reality, the likelihood is the user will be better aligned to one or the other and permanently have access to that license feature set only. The change would require an install/uninstall of the app on the user’s smartphone/ desktop. This can become cumbersome when swapping users back and forth regularly. Management & Support FAQs Does the offering from Trustack include any Support? Yes, the system is fully supported by Trustack, covering all aspects of the phone system and includes any system amends, moves adds or changes. Can Trustack Hosted Telephony provide Realtime call Statistics & user information? Trustack Hosted Telephony includes full wallboard functionality, including visibility of Call Queues Active Calls, Unanswered Calls, Average Answer Time, Daily Longest Ring Call, Inbound Calls per Number, Total Calls Made by Agent, Total Calls Answered, Total Calls Received, Total Calls Missed, Total Calls Available, Longest Waiting Call, Queue – Answered Now, Queue – Waiting Now and more Wallboards are priced per widget on the Wallboard + Initial set up fee – See investment summary for more information. Does Trustack Hosted Telephony offer any reporting? Trustack Hosted Telephony includes reports for Users (Extensions), Agents and Abandoned calls. Reports can be emailed out daily, weekly or monthly. Call History with different call statuses can be exported as a CSV file. Call Recording FAQs Does Trustack Hosted Telephony offer any Call Recording & is there flexibility on calls recorded? Call Recording is available and controlled by adding Call Recording Groups and assigning users to the relevant recording group. Recording Groups can be set to record inbound calls, outbound calls or both. Subject to recording requirements, each Recording group can be set to record from 5% to 100% of the calls and email the recordings to an email address/es or upload to a publicly accessible FTP/sftp site. Call Recording is an additional cost to any of the base licenses (TSV, TSV+ or TSUC) and billed ‘price per minute’ (PPM). Including additional costs for the storage of recordings (if required). Does Trustack Hosted Telephony include the ability to Listen in/intrude on calls? The system includes Intrude, talk to Extension/User and ‘Barge in’ all available as standard. Voice Mail and Emergency Messages FAQs Does Trustack Hosted Telephony include Emergency Messages, and can users configure them? One activation feature code can control and route all incoming calls to a single Emergency/ Evacuation Message and another restores all incoming calls to their normal destinations. You can set up different numbers with different feature codes. Does Trustack Hosted Telephony include Voicemail or is this an extra cost? Voicemail is available to all users at no extra cost/included within our base Trustack Voice (TSV) Bundle. Group Voicemailboxes can be added if required. Our system is fully compatible with Voicemail to email, including options to notify or directly email and attach voicemail messages as a WAV file. Call Flow FAQs Does Trustack Hosted Telephony offer a Multi-Level Auto Attendant? Yes, our platform provides multiple, multi-level Auto Attendants as standard.
Unipres improved data protection
CASE STUDY Unipres improved data protection Faster recovery, and increased peace of mind Background Unipres, a Tier 1 Automotive supplier to Nissan and Renault, embarked on a journey to enhance their cybersecurity measures in response to the evolving threat landscape. Challenge Unipres has seen a significant change in the role of IT over the last 20 years, with technology becoming more essential to their business operations. This shift brought challenges, especially an increase in cyber threats like ransomware. Recent attacks in Japan’s automotive industry highlighted their vulnerability, revealing that their current backup solution was inadequate. To protect critical data and maintain business continuity, Unipres recognised the need for a more robust and secure backup system. Solution To improve their recovery position, Unipres turned to Trustack, a trusted Managed Service Provider. Working closely with Trustack, they identified Dell Data Domain as the optimal solution to bolster their backup and security infrastructure. The key driver behind selecting Dell Data Domain was its provision of immutable storage. This feature enabled Unipres to create secure backup copies that couldn’t be altered, ensuring the integrity of their data even in the event of a ransomware attack. Additionally, the solution offered faster data recovery, enabling Unipres to restore the most recent backups promptly. Trustack played a crucial role in implementing and customising the solution to meet Unipres’ unique requirements. Dell data domain Provides immutable storage Secure backup copies Can not be altered Fast recovery Restore the most recent backups promptly Benefits and outcomes Implementing Dell Data Domain and partnering with Trustack yielded several significant benefits for Unipres. Firstly, the adoption of immutable storage provided a secure environment for their backup data, making it exceedingly difficult for ransomware attackers to locate and encrypt the backups. This ensured that Unipres had a reliable last line of defence in the event of a cybersecurity incident. Additionally, the enhanced data recovery capabilities offered by Dell Data Domain allowed Unipres to restore their critical systems quickly, minimising downtime and reducing the impact on their business operations. The collaboration with Trustack, characterised by their expertise and proactive support, instilled confidence in Unipres and reassured them that their investment was well-placed. Moving forward, Unipres plans to explore further proactive measures to strengthen their security posture and continue their partnership with Trustack for ongoing support and enhancements. Conclusion Through a collaborative effort with Trustack, Unipres fortified their backup and security infrastructure, achieving improved data protection, faster recovery, and increased peace of mind. With Trustack’s ongoing support, Unipres is well-positioned to proactively enhance their security posture and continue their successful partnership. “The implementation of Dell Data Domain has provided us with peace of mind. We now have a secure backup solution that allows us to recover quickly in the face of a ransomware attack. The support and expertise provided by Trustack throughout this process have been invaluable.” Andrew Furness – IT professional at Unipres Get your business on the front foot
Future-Proof Your Business with Unified Communications
One of the outcomes in the post-pandemic world is the shift towards a new normal for workplace collaboration, communication and productivity. Guide Contents: Section 1. Introduction Section 2. The PSTN Switch-Off Section 3. Five Things to Consider When Moving to the Cloud Section 4. Why Unified Communications and Microsoft Teams? Section 5. Why Trustack? Section 6. Three Hosted Telephony Options from Trustack Introduction Businesses of all sizes have accepted the new landscape, investing in solutions that help them stay productive and connected to each other, irrespective of location. These companies have the edge in this new world of work and are already seeing more satisfied employees and the ability to deliver faster. Despite these advances in collaboration, and the impending PSTN switch-off, many are not realising the benefits of migrating traditional telephone systems to the cloud for more flexibility, or for integration with Microsoft Teams for the full unified communications experience. The leaders in the movement towards truly unified communications, will generate a competitive advantage as their workforces collaborate better, are more productive and they provide more satisfying user experiences. Now is the time to instigate change, integrate your communications and prepare your business for the next phase in its journey. The PSTN Switch-Off The Public Switched Telephone Network (PSTN) has provided the backbone of UK telecoms for over a century, but this legacy technology will finally be switched off at the end of 2027. For companies that rely on the PSTN and Private Branch eXchanges (PBX) to manage calls this is going to present significant issues if not planned for in advance. Why now? The PSTN is no longer fit for today’s hyperconnected world. IP (Internet Protocol) communication technologies have surpassed both the analogue and ISDN technologies, with voice calls being digitised and delivered using VoIP (Voice over Internet Protocol), SIP (Session Initiated Protocol) or the mobile networks. Many businesses have already adopted a digital model, moving their communications to the cloud, making calls over the internet and embracing video conferencing. If you have the supporting infrastructure in place, then now is the time to start planning your move to a cloud telephony solution. One thing is sure, it is important to start to think about your move sooner rather than later as there could be a lot to plan for and resources to do this will become limited nearer the deadline date. Depending on your requirements, moving to a hosted cloud or SIP telephony solution provides a range of benefits, including more manageable costs and improved mobility via a greater choice of telephone hardware. You can also easily scale your hosted solution along with changing requirements. Whether it is simply an additional user, or a brand-new office location – all you need is internet connectivity. Hosted solutions are also more manageable, with call statistics more easily accessible and changes, such as routing and diverts, implemented much faster. The Impact on ISDN Although the switch off will happen in 2027, BT has already started phasing out ISDN (Integrated Services Digital Network) and PSTN. In addition to standard telephony, here are some further impacted services: Redcare/Alarm lines that are on analogue PSTN lines will be affected. Emergency Phones in lifts, door entry systems and telemetry solution that are connected to analogue PSTN lines will be affected. Domestic analogue telephone lines will be affected. PDQ Machines that are connected to PSTN Lines will be affected. To mitigate the risk posed by the PSTN switch-off you need to consider migrating away from PSTN, to SIP Trunking or to a cloud-based telephony solution. But the real benefits of unified communications are realised when telephony and Microsoft Teams are combined to deliver a suite of collaboration and communication tools that give you the edge. Five Things to Consider When Moving to the Cloud Cloud hosted telephony future-proofs communication strategies by replacing physical systems with a more manageable and cost-effective alternative – but there are still some key things to consider: No telephony switch or control equipment is required at your premises With a cloud telephony system, there is no need to have physical phones or any control and routing equipment. However, you should think about employees that might want a desk phone as these will normally come at an extra cost to your softphone. Moves, adds and changes included, with no on-going support costs Unlike a traditional phone system, you can make any changes at the click of a button, or by talking to your managed services provider. Changes to company headcount can be quickly and easily actioned. Hosted telephony is scalable There is no limit to the number of users that you can have on a hosted telephony platform.The number of physical ISDN/PSTN lines, or capacity with your physical PBX, no longer determines how many users and concurrent calls you can have. Your maximum number of concurrent calls is now only restricted by your Internet connectivity. Users can work from the office or any location where they have connectivity There is no longer a need to be tied to a physical office. All calls can be made and received using an App on a laptop, smartphone, tablet, or web browser. Users can make a call from anywhere in the world while displaying the office number, still benefiting from live analytics, reporting and call recording. If integrating with Microsoft Teams, it is as easy as downloading the app to a device to get started. The call quality is dependent on your Internet connection You can only benefit from the freedoms of cloud telephony once the right infrastructure is in place. A reliable Internet connection is essential to making sure everything runs smoothly. Most new Internet lines use fibreoptic today and this is recommended for anyone who wants the best call quality. It is important that your Internet connection has appropriate spare bandwidth available, has low latency, and is error-free with zero packet loss. Talk to your managed services provider to help you validate the suitability of your connection.