IT Support For Manufacturing
Award-Winning IT Support for Manufacturers in the North East
With the rise of Industry 4.0, the manufacturing industry is increasingly reliant on technology such as smart machinery and cloud-based systems. While these technologies are essential for production efficiency, they can also make manufacturers targets for cyber criminals.
A breach could halt production, cause costly downtime, and expose customer data, all which can damage your reputation.
At Trustack, we understand the manufacturing sectors unique challenges and deliver tailored IT support for manufacturing companies that keeps your business secure, compliant, and operational.
Proven Manufacturing Industry Expertise
IT solutions designed for the challenges of manufacturing, from protecting intellectual property to reducing ransomware risks.
Security & Compliance for Your Operations
Safeguard sensitive data and meet regulatory requirements with advanced security measures that keep your business resilient.
Reliable Technology for Production
Ensure uptime and operational efficiency with proactive IT support that keeps systems secure and connected.
Supporting Manufacturers With Secure & Efficient IT
Reliable IT Services for Continuous Production
Manufacturers need IT systems that operate with precision and consistency whilst keeping your business secure.
Our Managed IT Services for the manufacturing industry deliver proactive maintenance, 24/7 monitoring and expert support to reduce downtime and maintain your reputation.
Proactive Maintenance & Monitoring: 24/7 monitoring, patching, and proactive performance tuning help prevent outages and reduce downtime.
- Fast, Specialist Support: Rapid, knowledgeable support ensures production issues are resolved quickly. Our team understands manufacturing IT support environments and the urgency required to keep systems running.
- Cloud Collaboration & Automation: We support modern Microsoft cloud platforms to help improve visibility, communication, and efficiency across your operation.
- Backup & Rapid Recovery: Regular, backups and recovery, so high-value data can be recovered quickly following an incident.
Cyber Security to Protect Production & Intellectual Property
A cyber breach could cause downtime, cause financial damage and damage your reputation. Our Cyber Security Services are built to protect all parts of your business from threats and ensure compliance without complicating your workflows.
- Advanced Threat Defence: MDR, anti‑ransomware technology, and multi-layered threat detection protect manufacturing environments from threats.
- Secure Access & Encryption: MFA, identity access, and encryption protect sensitive engineering files, supplier data, and production information.
- Workforce Training: We support continuous cyber awareness training to help engineers and production teams identify and avoid phishing and social‑engineering threats.
- Industry Compliance & Governance: Policies, reporting, governance and audit trails support regulatory requirements.
Hear From Our Manufacturing Firms
Unipres
Andrew Furness
Controller – Information Systems,
Unipres UK Limited
“Trustack has been a trusted partner of Unipres for 11 years now. The stack of products they’ve worked with us to implement at Unipres has grown from an initial implementation of VMWare vSphere to VMware Horizon, Veaam Backup and Replication and Trend Deep Security to name a few. We feel confident that they will implement IT solutions tailored to our business needs and deliver them to the requirements and quality Unipres expect as an organisation.”
FAQs
How do you manage the convergence of our office IT with our factory floor Operational Technology (OT) and SCADA systems?
We securely integrate IT and OT environments through network segmentation, secure gateways, and real- time data sharing between ERP and SCADA systems. With industrial‑grade firewalls, patch management, and role‑based access, we reduce cyber risks while improving visibility, efficiency, and Industry 4.0 readiness. Legacy systems are supported alongside modern platforms without impacting uptime or operational safety.
What is your Proactive Support strategy for eliminating unplanned downtime on 24/7 production lines?
We combine 24/7 monitoring, automated patching, and predictive analytics to identify and resolve issues before they impact production. Our Remote Monitoring and Management tools track system health, detect anomalies, and trigger alerts for immediate remediation. Scheduled maintenance, vulnerability management, and disaster‑recovery testing further reduce risk, while dedicated incident commanders ensure rapid response. By leveraging AI-driven insights and automated misconfiguration remediation, we minimise downtime and maintain optimal performance.
How do you help our facility stay compliant with UK cybersecurity laws, such as the PSTI Act and the NIS Regulations?
We implement security controls and compliance frameworks aligned to PSTI and NIS requirements. This includes unique device credentials, vulnerability reporting mechanisms, defined update cycles, network segmentation, intrusion detection, and structured incident response. Regular audits, penetration testing, and governance reviews maintain resilience, while documentation supports regulatory evidence. Our approach helps you meet legal obligations and avoid penalties.