Customer: Petards is a technology company specialising in security, surveillance and communication solutions, with 80+ employees.
Challenge: Lack of cyber awareness was leading to employees unknowingly violating policies and seeking workarounds to security measures which was consuming vast amounts of the IT team’s time.
Petards is a technology company that develops advanced solutions for security, surveillance and communication. Its work spans specialist sectors such as rail, traffic, wireless communications and defence, supporting organisations that rely on secure technology in complex environments.
Petards needed to improve cyber awareness across the business. Employees were receiving phishing emails and, without a consistent level of understanding, some were unsure how to respond or were looking for ways around security processes. This created unnecessary pressure on the internal IT team, who were spending significant time helping users assess suspicious emails and manage security-related queries. It also increased the risk of human error, particularly if employees failed to report phishing attempts or unknowingly acted outside company policy.
As a technology company working across complex and security-focused sectors, Petards wanted to take a more proactive approach. The priority was to give employees the confidence to recognise and report threats, while reducing the amount of time IT spent dealing with avoidable awareness-related issues.
Trustack delivered and manages KnowBe4, a security awareness training and phishing simulation platform, for Petards. The rollout was smooth, with support provided across setup, user imports, the phishing report button and ongoing reporting. This gave Petards a structured way to improve cyber awareness and monitor risky behaviours, without adding more day-to-day management to the internal IT team.
Petards gained clearer visibility of how employees were responding to phishing threats, while users became more confident recognising and reporting suspicious emails. With Trustack managing KnowBe4, the organisation reduced pressure on IT and built a more proactive approach to human risk management. Petards also found the platform more engaging than alternatives they had reviewed, with content that received positive feedback from staff.
Build a more cyber-aware workforce with HRM training that improves reporting and reduces pressure on IT.