Supplemental - Knightlight
Where a Customer purchases Knightlight Services from Trustack, these Supplemental Terms shall apply, in addition to those in the Agreement.
Interpretation
These additional definitions apply:
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Commencement Date | the date set out in the Quotation. |
Knightlight Services | a real time monitoring service which pro-actively monitors the dark web for stolen data based on the Customer’s email domain. |
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These Supplemental Terms commence on the Commencement Date and will remain in force on a rolling calendar monthly basis, subject to then current prices, until terminated by either party. If either party wishes to terminate provision of the Knightlight Services, it must provide one calendar months’ notice.
2. Provision of Knightlight
2.1 Trustack shall provide the Knightlight Services, including:
2.1.1 monitoring the dark web 24/7 for potential compromises;
2.1.2 delivering a ‘clean bill of health’ in months where no new compromised data is discovered;
2.1.3 notifying the Customer by way of a report, if any compromises are found (including indications as to whether any personally identifiable information is discovered); and
2.1.4 providing remedial advice following the report.
2.2 If the Customer instructs Trustack to perform any remedial actions following a report with compromises, those actions are subject to additional charges and additional Supplemental Terms.
3. Customer Responsibilities
3.1 The Customer shall:
3.1.1 ensure that it keeps Trustack up-to-date and provides Trustack with any updated domains as soon as possible; and
3.1.2 immediately notify its key stakeholders, and relevant staff of any notified compromise and take all steps recommended by Trustack in order to protect itself.
3.2 The Customer agrees and acknowledges that it is solely responsible for implementing any advice provided by Trustack once notified of a potential compromise.
4. Charges and Payment Terms
4.1 Unless expressly agreed to the contrary, the Customer will be invoiced monthly in advance per domain being monitored.
4.2 VIP email monitoring is subject to an additional charge, which if requested will be included in the Quotation.
4.3 If the Customer increases or decreases the number of monitored domains, this shall be reflected in the next monthly invoice and shall be subject to Trustack’s then current prices.
5. Liability
Trustack accepts no liability whatsoever or howsoever arising for any failure by the Customer to follow any advice received by Trustack following a notification that a Customer domain has been compromised. The Knightlight Service will not prevent data being compromised, and cannot be relied on to do so.