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Emma Phillips

Publish Date:

27 October 2023

Beyond Housing: Unified & Agile Infrastructure

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Established in 2018, Beyond Housing is one of the largest registered housing providers in the North East and North Yorkshire. With its regional offices in Redcar and Scarborough, the organisation is responsible for the letting, management and maintenance of over 15,000 homes and a wide range of services to over 30,000 customers across the North East and North Yorkshire.Beyond Housing is committed to going beyond the bricks and mortar to help its communities and region thrive. By providing quality homes people want to live in alongside valuable additional services delivered by passionate people who want to help, Beyond Housing contributes to the prosperity, wider regeneration and sustainability of its communities, creating neighbourhoods that will flourish well into the future.

Guide Contents:

What needed to change?

  • Following the merger that created Beyond Housing the organisation needed to move to one unified system
  • ‘Legacy’ systems needed replacing with more up-to-date, tailored infrastructure for the business
  • The team at Beyond Housing wanted to implement an agile working platform to enable them to work remotely
  • Less reliance on the in-house IT team for day-to-day support of the business

How TruStack helped

TruStack designed and implemented a three-step project to create a unified, agile infrastructure for Beyond Housing. This included:


  • A core infrastructure refresh at head office


  • VMware Horizon was pushed out from partial to full use across the estate. Beyond housing wanted to deliver VDI for easy access, remote and agile working
  • Through their partnership with VMware TruStack added value with a proof of concept
  • VMware DEM to provide a consistent user experience in a non-persistent desktop environment
  • VMware App Volumes to stream applications directly into provisioned desktops as users log in to only deliver the applications to users that need them and a way of controlling application licensing
  • VMware Unified Access Gateway to facilitate secure, authenticated connections from outside the local network


  • Working in collaboration with Dell, they provided test laptops to key stakeholders within the business who provided feedback on the devices to the business. After testing, Beyond housing bought 400 laptops to enable remote working for all of its colleagues
  • TruStack managed Beyond Housing’s 365 migration to allow the business to be agile, and to flex up or down depending on number of users required
  • TruStack continues to provide wraparound Managed Services support for their new infrastructure

We really valued the support from TruStack to help us define our requirements, trial a number of devices and showcase the technology with our colleagues. This approach encouraged buy-in from colleagues and supported a collaborative approach to enhancing our technology offer. The TruStack team welcomed a number of key people into our meetings to help galvanise our thinking and ensure we selected the right equipment to support our business needs. Their experience and references from other similar organisations was invaluable.

– Maeve Collier, Director of ICT & Change Beyond Housing

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About the Authors

Emma Phillips

Marketing Executive

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Beyond Housing: Unified & Agile Infrastructure

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