17 March 2020
Almost a decade after they partnered for the first time, two of the North East’s most forward-thinking and flourishing organisations are looking forward to a healthy future together.
Digital business experts at TruStack have completed a transformation of IT systems at NCFE, a leading provider of educational services for more than 170 years.
TruStack was formed last year after the merger of SITS Group, PCI Services and Pivotal Networks, with SITS installing NCFE’s IT infrastructure back in 2013.
Not-for-profit organisation NCFE, which designs and certificates technical qualifications as well as offering assessment and educational technology solutions, decided to update its systems to keep pace with the organisation’s growth.
NCFE was pleased to continue its long-standing relationship with TruStack, a business which prides itself on giving clients ‘innovative solutions and expert support’.
Nick Evans, NCFE’s Information Security Manager, said: “TruStack has always supported us on our business journey. We feel that they are almost an extension of our own team.
“Our engineers trust their engineers. That respect between the organisations from an engineering level to managerial level has been born from a long-term relationship between us.”
“However, there was nothing to say that we were definitely going to go with TruStack for the project, but when it came down to it no one else could provide the same level of support and respect that we have received from them.”
“I have always felt they are not there just to make money from a client – they care. They had a vested interest in making sure the project was successful and that is what they did.”
In the past five years NCFE has seen its turnover more than double and its workforce increase from around 200 to more than 450 employees.
Security is vital to NCFE, with the organisation contributing to the success of millions of learners at all levels, in a range of sectors.
From September, it will take responsibility for delivering one of the government’s new T-Level qualifications, with five more to follow in 2021.
Lindsey Gibson, Head of Group IT at NCFE, added: “We help learners from all walks of life to progress in their education and into employment, in line with our core purpose to ‘promote and advance learning’.
“We are firmly focused on the future and TruStack is a key partner in helping us to grow and increase our reach and impact.”
TruStack’s engineers spent eleven days planning for, and delivering, the project at NCFE’s head office at Quorum Business Park, in Newcastle-upon-Tyne, with the project going live in December.
Liam Holliday, TruStack sales manager, said: “It was a case of giving NCFE a platform to host its business applications that would last well into the future.
“We pride ourselves on getting things right first time, and we are pleased things have turned out so well for NCFE in the latest stage of our partnership.”
He added: “We can never rest on our laurels. We see every opportunity we get like it’s a new business.
“By treating every customer like a new customer we give ourselves the best chance possible of winning their business next time.”
TruStack works with hundreds of companies across the North East and beyond, including several of the North East’s Top 200 companies including Unipres (UK) and Vertu Motors.
Other clients include the Natural History Museum and Collingwood Business Solutions.
TruStack has its head office on the Northumberland Business Park, Cramlington, with a branch office situated at the Evolve Business Centre, Houghton le Spring. If you are interested in finding out more, head to www.trustack.co.uk or call 0191 250 3000.