We’re Hiring!

After a period of rapid growth, team TruStack is hiring for a number of roles!

Are you enthusiastic about technology and being part of an experienced team of industry specialists? If yes, we may be the perfect fit for each other!

If you are passionate about delivering exceptional customer service, solving complex problems and full of ideas then you might be the person we are looking for to join us at TruStack.

Available Vacancies

Business Administration Apprentice

TruStack is looking for an enthusiastic and proactive individual to join our team based in Cramlington. The individual must have good communication skills, be presentable at all times, and have good IT skills specifically with Microsoft Office Applications (mainly Word and Excel). 

This is a varied and vital role that will start your career within an established and reputable IT company that will support the successful candidate through their apprenticeship. This role will provide business administration support within the company to help maintain and improve quality and reputation in terms of customer service.

Duties may include:

  • Maintaining and updating sales and customer records
  • Assist Account Managers in production of quotations and requests for pricing
  • Liaise with vendors for pricing and customer queries such as Microsoft and Dell
  • Contacting customers by phone or email to answer queries and obtain missing information
  • Receiving and processing purchase orders
  • Promoting corporate events within the customer base
  • Answering the telephone and transferring calls to relevant department
  • Working closely with sales team, project co ordinators and the IT consultancy installation teams
  • Supporting the sales department with other administrative tasks

Requirements and prospects

Desired skills

  • Reliable and punctual
  • A flexible approach to their work
  • Good communication skills and the ability to work as part of a team
Personal qualities
  • Should also be proactive and have the ability to work independently
  • Be enthusiastic and eager to learn
Desired qualifications

Applicants should hold 4 x GCSEs at grades A-C or 4-9 to include English and Maths (or equivalent qualification).

Future prospects

There is an excellent opportunity to develop your skills within the company for the right candidate who is enthusiastic and willing to learn.

Things to consider

Initially a fixed term contract for the duration of the apprenticeship (24 months). Will be reviewed at the end of the term with a view to becoming permanent for the right candidate.

Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates.

Apply Here

Apprentice Contracts Administrator

This is a varied and vital role that will start your career within an established and reputable IT company that will support the successful candidate through their apprenticeship. This role will provide business administration support within with contracts and renewable business department of the company to help maintain and improve quality and reputation in terms of customer service.

Duties to include:

  • Answering the telephone and transferring calls to relevant departments
  • Collate business data in a central shared document
  • Review historical system notes in relation to the information held in the above document
  • Liaise with vendors for pricing and customer queries such as Microsoft and Dell
  • Create and maintain opportunity records
  • Work with Account Managers in order to create appropriate ‘renewal quotes’
  • Contact customers most via email to provide advanced notice of upcoming renewals and provide relevant quotes
  • Deal with any follow-up queriers where necessary
  • Maintain accurate records of all approaching renewable business and follow-up with customers where necessary
  • Receiving and processing purchase orders
  • Data inputting
  • Ad hoc duties as and when required

Requirements and prospects

Desired skills
  • Good communication skills and the ability to work as part of a team
  • Should also be proactive and have the ability to work independently
  • A flexible approach to their work
Personal qualities
  • Be enthusiastic and eager to learn
  • Reliable and punctual
Desired qualifications
  • Applicants should hold 4 x GCSES at grades A*-C or 9-4 to include English and maths (or an equivalent qualifications)
Future prospects
  • There is an excellent opportunity to develop your skills within the company for the right candidate who is enthusiastic and willing to learn
Things to consider
  • Initially a fixed term contract for the duration of the apprenticeship (24 months).  Will be reviewed at the end of the term with a view to becoming permanent for the right candidate
  • Please ensure that you can travel to Cramlington for an 08.30am start
Apply Here

For more information on the role or to submit a CV, please contact [email protected]

No recruitment agencies needed.

Do the right thing
Make it happen
Focused on excellence
One Team
Customer First

Corporate social responsibility

Doing the right thing is core to our values. This covers every aspect of what we do, from being commercially fair, to designing the right solution for the client. It’s all about doing the right thing. By doing the right thing, we will always remain customer-focused and, in turn, we’ll make it harder for our competitors to get a look in. We need to protect what we have, while growing sustainably and responsibly and by doing the right thing every time, we’ll achieve this.

At TruStack we believe in giving something back to the local community. This year instead of a national charity, we chose a local charity incredibly dear to some of our team members hearts.  Through various fundraising activities throughout the year, we will be raising money for the Tiny Lives Trust.

The Tiny Lives Trust is a registered charity that helps to care for premature and sick new-born babies and their families in the Newcastle Neonatal Service, based in Ward 35 of the Royal Victoria Infirmary in Newcastle. The fund aims to provide the highest quality of care on an ongoing basis and needs to raise at least £350,000 every year to support a range of facilities, staff, and equipment. For more information please visit http://www.tinylives.org.uk/

Finally we need to make sure that ALL our core values are met. They are all as equally important as each other and collectively they will give us stability and success. We ALL need to do this. We can’t have 90% of the team buying into these values – we all need to.

In addition to volunteering with the charity, colleagues will take part in fundraising activities such as bake sales, charity quiz nights and participate in organised sporting events such as The Great North Run. Keep an eye out through our news and events pages on any fundraising activities we will be organising!

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